------=_Part_14686095_1883951385.1770916029040 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Web Version:=20 https://thekey-subaccount.us.newsweaver.com/103u8znlh1/26czz2hgdydtxpr0saj3= hi?email=3Dtrue&lang=3Den ----------------------- Problem Solvers Extraordinaire: CARE Awards Spotlight Resourceful Teammates This month's CARE Awards Peer-to-Peer Nominations recognize teammates who f= ind creative solutions,=20 support their colleagues, and ensure seamless operations. From Vincent Gunt= er's innovative=20 problem-solving to Tayler Lacy's quick thinking through scheduling changes,= these two employees=20 demonstrate the resourcefulness that keeps TheKey running smoothly. Their a= bility to think=20 creatively and support their teams makes a real difference every single day= . Read the full story on=20 CAREzone to see how these teammates turn challenges into opportunities. https://thekey-subaccount.us.newsweaver.com/103u8znlh1/4i7r7uv1pfgtxpr0saj3= hi/external?email=3Dtrue&a=3D2&p=3D5619960&t=3D1889366 We=E2=80=99re Live: Zoom Contact Center Is Now Active! Zoom Contact Center is now live, replacing NICE for intake operations. The = new platform brings=20 enhanced features including call recording, SMS functionality, and improved= reporting, with updated=20 intake hours now Monday-Sunday, 7 AM-9 PM ET. After-hours calls will route = to the After Hours Team=20 or voicemail, and an API integration with Salesforce will automatically dir= ect existing caregivers=20 and clients to the appropriate menu options. Read more on CAREzone. https://thekey-subaccount.us.newsweaver.com/103u8znlh1/1fhyv29adi5txpr0saj3= hi/external?email=3Dtrue&a=3D2&p=3D5619960&t=3D1889366 ----------------------------------- Learn to Break Free from Egocentric Bia= s Ever convinced everyone noticed your embarrassing moment when they probably= didn't? A new course on=20 egocentric bias explains why we often overestimate how much others focus on= our actions and struggle=20 to see situations from their perspectives. The training explores real-world= examples, from=20 overestimating audience attention to misjudging your role in past projects,= and offers strategies to=20 recognize when you're stuck viewing the world only through your own lens. https://thekey-subaccount.us.newsweaver.com/103u8znlh1/120h1djiz4htxpr0saj3= hi/external?email=3Dtrue&a=3D2&p=3D5619960&t=3D1889366 Two TheKey Leaders Named to Frontline Honors Class of 2025 Audra Williams, National Director, Quality & Care Innovation, and Mae Moses= , Southeast Regional=20 Caregiver Manager, have been named to the Frontline Honors Class of 2025 by= WTWH Healthcare. Both=20 leaders demonstrate that operational excellence and genuine compassion go h= and in hand, from Audra=20 teaching a caregiver how to make a client's favorite biscuits and gravy, to= Mae developing proactive=20 check-in protocols that surface concerns early. Congratulations to Audra an= d Mae on this=20 well-deserved recog