----==_mimepart_69baaf109ec1e_220b6d21c0044674318 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Chelsea and Tim,=C2=A0 I've added the "joinlifeguard.com" domain t= o our e-mail Whitelist, and now all messages should be delivered without = being marked Spam. Please let me know if you encounter any further troubl= e.=C2=A0 Thank you, Aaron Worob Network/Systems Administrator = aaron.worob@thekey.com =0D =0D On=0D Tue, 17 Mar at 5:29 PM=0D , Chelsea Sheehan wrote:=0D =0D =0D =0D Thank you Terrance.=C2=A0 =0D =0D =0D =0D =0D =0D Best, =0D =0D =0D =0D =0D Chelsea Sheehan=0D =0D =0D Director, Strategic Account Services=C2=A0=0D =0D =0D Cell: 716.903.3992 | =0D www.joinlifeguard.com=0D =0D =0D ? Schedule time with me =E2=86=92=C2=A0Book a meeting=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D From: Terrence Vetter =0D Date: Tuesday, March 17, 2026 at 2:21=E2=80=AFPM =0D To: TheKey IT Support =0D Cc: Chelsea Sheehan , Timothy Thomas =0D Subject: Re: FW: Recurring Issue: @joinlifeguard.com Emails & Calendar In= vites Going to Spam =0D =0D =0D =0D IT Helpdesk, =0D =0D =0D =0D PLease open a ticket for the issue below and assign=C2=A0to the level 2 = team.. =0D =0D =0D =0D @ Tim and Chelsea, =0D =0D =0D =0D The helpdesk email address is=0D =0D itsupport@thekey.com=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Thanks , Terrence =0D =0D =0D =0D =0D =0D =0D =0D On Tue, Mar 17, 2026 at 5:15=E2=80=AFPM Timothy Thomas w= rote: =0D =0D Hi Terrence, =0D =0D =0D =0D Could you please help with the issue below? It's impacting our operation= s.=C2=A0 =0D =0D =0D =0D Thanks =0D Tim =0D =0D =0D =0D ---------- Forwarded message --------- =0D From: Chelsea Sheehan=C2=A0 =0D Date: Tue, Mar 17, 2026 at 3:07=E2=80=AFPM =0D Subject: FW: Recurring Issue: @joinlifeguard.com=C2=A0Emails & Calendar I= nvites Going to Spam =0D To: Timothy Thomas =0D =0D =0D =0D =0D =0D Hi Tim, could you help push this forward? I am having to slack and google= chat people after I send them emails or calendar invites to ask them to = check their spam folder. Our IT team is also working on our end to make a= djustments as well. =0D =0D =0D =0D =0D =0D Get =0D Outlook for Mac=0D =0D =0D =0D =0D From: Chelsea Sheehan =0D Date: Monday, March 16, 2026 at 1:02=E2=80=AFPM =0D To: it@thekey.com=C2=A0 =0D Cc: Chelsea Sheehan =0D Subject: Recurring Issue: @joinlifeguard.com=C2=A0Emails & Calendar Invit= es Going to Spam =0D =0D =0D Hi, =0D I=E2=80=99m reaching out to report a recurring issue we have been experi= encing with our=0D @joinlifeguard.com=C2=A0email domain. =0D Both=0D emails and calendar invitations sent from our team are frequently being r= outed to spam or blocked entirely=0D within TheKey system. As a result, several of our partnering offices are = missing important communications and scheduled meetings, which is creatin= g operational challenges. =0D =0D Since this appears to be happening across multiple offices, we suspect ou= r domain may need to be=0D