----==_mimepart_68dd6080d5d19_23f3faf2db4dcc039610266 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Good day, I am following up on Cynthia's request regarding the CCA. I= t appears that the CCA was signed using an email rather than a physical s= ignature, which renders it invalid. Have we been able to obtain a new CCA= ? Thank You,=C2=A0 Jeannie Ortiz Finance Onboarding & Experience Man= ager jeannie.ortiz@thekey.com=C2=A0 Phone: 866-226-1702|Fax: 813-693-56= 25 |Email:=C2=A0ltci@thekey.com=C2=A0 = = On Tue, 30 Sep at 2:30 PM , Cynthia Valdez = wrote: = = Hi Joey/Maria,=C2=A0 = Please provide an update. We would like to resolve asap. If there is any= thing needed from us on our end to assist with reaching resolution, pleas= e let us know.=C2=A0 = =C2=A0 = Cynthia Valdez = = Finance Onboarding Analyst III =C2=A0|=C2=A0TheKey = Phone: 855-205-8007 = = =C2=A0 = = = = On Thu, 25 Sep at 10:00 AM , Cynthia Valdez = wrote: = = Hi Joey/Maria,=C2=A0 Touching base again for an update. Please advise o= n request for updated signature on CCA.=C2=A0 The ongoing issue is that t= he current signature for Client is invalid as an email address.=C2=A0 = =C2=A0 = Cynthia Valdez = = Finance Onboarding Analyst III =C2=A0|=C2=A0TheKey = Phone: 855-205-8007 = = =C2=A0 = = = = On Tue, 23 Sep at 12:36 PM , Jeannie Ortiz = wrote: = = Good Day, = = I am writing to follow up on the status of this account. The associated = ticket has been open since August and remains unresolved, which is a caus= e for concern. Attached, you will find a screenshot that illustrates the = situation. It is important to note that the responsible party signed the = correspondence with an email signature that, unfortunately, does not meet= compliance standards.=C2=A0 Moreover, should they choose to dispute the= invoices or refuse payment, we find ourselves without a robust consent a= greement to support our position. This lack of a sound agreement may comp= licate our efforts to secure the owed payments. I would appreciate your a= ssistance in addressing this matter promptly so that we may reach an appr= opriate resolution. =C2=A0Thank you for your attention to this urgent iss= ue. = = = = = Thank You,=C2=A0 Jeannie Ortiz = Finance Onboarding & Experience Manager = jeannie.ortiz@thekey.com=C2=A0 = = Phone: 866-226-1702|Fax: 813-693-5625 |Email:=C2=A0ltci@thekey.com=C2=A0 = = = = = = = = On Mon, 22 Sep at 9:40 AM , Cynthia Valdez = wrote: = = Hi Joey/Maria, = Can you please offer an update on when we could expect updated CCA? =C2=A0= = = If there are any questions or clarification on request, please let us kn= ow.=C2=A0 = = Cynthia Valdez = = Finance Onboarding Analyst III =C2=A0|=C2=A0TheKey = Phone: 855-205-8007 = = =C2=A0 ----==_mimepart_68dd6080d5d19_23f3faf2db4dcc039610266 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Good day, I am following up on Cynthia's request regarding the CCA= . It appears that the CCA was signe