----==_mimepart_699c9f51c7b16_20616b843bd8833629c1 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Chuck and Shawntel, Agreed. Let's review everything during tomorro= w's scheduled monthly meeting. This is a lot of information and many acco= unts to review. Thank you. Regards, Marc Atkinson Team Leade= r Customer Contact & Collections Center 866-226-1702 - Main Line 239-2= 64-1290 - Direct Line marc.atkinson@thekey.com =0D =0D On=0D Fri, 20 Feb at 2:05 PM=0D , Marc Atkinson = wrote:=0D =0D =0D =0D =0D Hi Shawntel and Chuck, =0D =0D Please reference the following information for recent CDHC denials on th= e last 2 payments we received from them. There is quite a bit of informat= ion to go over here. =0D =0D I would like to add that we remain committed to providing the best possi= ble service for our CDHC clients and have spent almost my entire day on t= he phone with Alberta BC and putting this together, to ensure that everyt= hing stays on track and is performed and communicated correctly.=C2=A0 =0D= =0D =0D =E2=80=8BBalances that need to be moved to clients for private payment: = =0D =0D Please review and advise if these are approved. See the pivot table belo= w for the specifics.=C2=A0 =0D =0D - Mary Albo =0D - Ray Albo=C2=A0 =0D - Fred (Gottfried) Asbjornhus=C2=A0 =0D =0D - Alan (William) Dalgliesh=C2=A0 =0D - Marlene Dalgliesh=C2=A0 =0D - Dirkje "Dicky" Martin=C2=A0 =0D - Teresa Didomenicantonio=C2=A0 =0D - Hafiz Mohammed=C2=A0 =0D - Maria D'Orazio=C2=A0=C2=A0 =0D - Dilshad Chandarana=C2=A0 =0D - Alice Helinsky=C2=A0 =0D - Dilip Brahmania=C2=A0=C2=A0 =0D - Lumen Penaflorida =0D - Reuben "Gene" Huber=C2=A0 =0D - Irene Huber (end of January only) =0D - Khatidje "Katya" Osmanova=C2=A0=C2=A0 =0D =0D =E2=80=8BSpecial Client Notes: =0D =0D Carolyne Lewis: =0D =0D Alberta BC has advised that the coding issue they were experiencing has = been resolved, but then advised that the client is not approved for anywh= ere near the 175.37 hours that we have in the Wellsky authorization. The = rep I spoke to advised that the combined hours for January & February do = not even come to 175.37 hours. =0D =0D Bob Lewis is under the impression that they were still at 175.37 hours, = but that is not what Alberta BC told me. We are going to need to have thi= s conversation with him.=C2=A0 =0D =0D Thus, may you please connect with Bob to see if he can provide the appro= val letter for January and February? We need to confirm how many hours we= can resubmit for both months and also to determine how many hours the cl= ient is going to be approved for in following months, if known. We will t= hen need to adjust our billing authorization accordingly.=C2=A0 =0D =0D Irene Huber: =0D =0D CDHC denied February hours from 2/2 to 2/6 but according to ABC, these h= ours can be resubmitted because Irene was able to gain coverage from 2/6 = onwards. They also advised that the client has approved hours for the res= t of February. However, she