--000000000000f3479b064e697b65 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning Melissa Yes for the 24/7 clients the below is everything we agreed upon and is all inclusive with travel incorporated into this as well Kind regards Sharon Sharon, Speirs General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca [image: TheKey] On Wed, Apr 1, 2026 at 9:24=E2=80=AFAM Wong, Melissa [VCH] wrote: > Good morning Sharon, > > > > We appreciate your patience as we sort out the billing for 24/7 clients. > We understand that you are requesting a change in billing presentation > only, whereby the $1,400 all=E2=80=91inclusive daily flat rate for 24/7 c= are is > expressed as an all=E2=80=91inclusive hourly flat rate of $58.33/hour > ($1,400/24hrs), with no change to the overall daily cost or scope of > included services. On that basis, VCH accepts this proposed change. Pleas= e > let us know if this aligns with your thoughts. > > > > For clarity, the application of this rate is as follows: > > - The $58.33/hour all=E2=80=91inclusive rate applies only to 24/7 (liv= e=E2=80=91in) > clients and includes caregiver compensation, travel time, mileage, and > accommodation. > - Hourly billing under this model begins when the care aide arrives at > the client=E2=80=99s residence and assumes care, not when the care aid= e departs > their home to travel to the client. > - E.g., if a 24/7 shift begins at 2:00 PM (i.e., the care aide > arrives at the client=E2=80=99s home at 2:00 PM), the all=E2=80=91i= nclusive hourly rate is > applied from 2:00 PM onward. > - For each client, invoices must clearly specify the shift start > time, which will be used by VCH to verify service delivery in Procu= ra. > - All other hourly services (min 8hr shifts) will continue to be > billed at the existing rate of $40.75/hour plus applicable travel time= and > mileage, in accordance with the current contract. > > > > We will ensure this language is incorporated accordingly in the agreement= . > Kindly let us know if you have any further questions or concerns. > > > > Thanks, > * Melissa Wong* > > Contracts & Compliance Advisor > > Contract Management Office > > *Vancouver Coastal Health* > > > > The content of this e-mail is confidential and may be privileged. If you > receive this e-mail in error, please contact the sender and delete it > immediately. > > > > *From:* Sharon Speirs > *Sent:* Tuesday, March 24, 2026 4:13 PM > *To:* Wong, Melissa [VCH] > *Cc:* Timothy Thomas ; Jay Bradley jason.bradley@homecareassistance.com>; Sheila Lively sheila.lively@thekey.com>; Testino, Costanza [VCH] costanza.testino@vch.ca> > *Subject:* Re: Billing for Sea to Sky > > > > *EXTERNAL SENDER.* Does this email look suspicious? Click on Report > Message/Phish Alert in the top right of your Outlook toolbar or forward t= o > spam@phsa.ca and *Do not* open attachments or click on links. > ------------------------------ > > > > Thank you Melissa