--00000000000082e928064275e33c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi all, From my understanding, there is a broader request from Chris Gerard that all collateral should be using local #s that we can track versus one overarching collateral #. Looping in Emma and Tim to weigh in on their preference for Canadian print collateral. Thanks, Phil On Fri, Oct 31, 2025 at 10:44=E2=80=AFAM Mark Warner = wrote: > If it helps, we can include users across time zones in a single group to > answer these calls. > > Thanks, > Mark Warner > > > On Fri, 31 Oct at 10:19 AM , CharlesTerlesky cterlesky@homecareassistance.com> wrote: > Hi All, > > I want to raise a potential issue regarding the proposed national > toll-free number for Canadian collateral. > > A single national toll-free number could pose significant operational > challenges, as the Canadian market does not have the same centralized > intake infrastructure as the United States. If someone calls this number, > we need to clarify who will answer it. We only employ one RIM person for > all of Canada. > > Since each market covers a different time zone and utilizes different > on-call staff, having one person (or team) answer the phone, for > instance, in Toronto, will not effectively serve a business in Vancouver, > which is three time zones away. > > For the Canadian markets, local phone numbers would provide a more > effective and reliable client experience. > > Regards, > Chuck > > On Fri, Oct 31, 2025 at 8:04=E2=80=AFAM Katy Kessler > wrote: > >> A toll free number would be ideal. Let me know if there's anything you >> need from us to complete the request. >> Thank you! >> Katy >> >> On Thu, Oct 30, 2025 at 7:44=E2=80=AFPM Phil Chanda >> wrote: >> >>> We need to make sure that this is not a web pool and set to offline - >>> otherwise it will conflict with the call masking. The easiest way is t= o >>> make sure the forward to ring # is unique. >>> >>> On Thu, Oct 30, 2025 at 8:39=E2=80=AFPM Mark Warner >>> wrote: >>> >>>> Hi Katy, >>>> There is a single-point Canada National line that works similar to the >>>> US Natl Line (4280) you described. We would need to create new CallRa= il >>>> number and point it at that line. Will you need a regular number or t= oll >>>> free number? >>>> >>>> Phil, >>>> I assume we use the same basic settings/approach as we did for Chuck's >>>> number. With that, do you see any Marketing issues with establishing = a >>>> number for this added function? >>>> >>>> Thanks, >>>> Mark Warner >>>> >>>> >>>> On Thu, 30 Oct at 6:10 PM , Katy Kessler >>>> wrote: >>>> Sorry to bring this up again--Hope you didn't close out this ticket >>>> entirely because it's back at the top of our list. >>>> >>>> Marketing has a major print initiative going to production this week >>>> and we've just gotten authorization to print a separate version for ou= r >>>> Canada sites, and we'd like it to include a phone number, if possible.= Is >>>> there