--000000000000cbc43e064ab9a88a Content-Type: multipart/alternative; boundary="000000000000cbc43d064ab9a889" --000000000000cbc43d064ab9a889 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Audra, Thank you for the reminder and the update regarding the training rollout. I am currently working through the "From Home Care Inquiry to In-Home Care Assessment" course in the learning portal. I expect to have it finished shortly and will be sure to reach out if I have any questions or feedback before the CSM rollout on Monday. Amelia Howard Regional Manager On Fri, Feb 13, 2026, 12:16 PM Audra Williams wrote: > Hi All! > > I wanted to check in to see if anyone had any comments or questions > regarding the training as it will roll out to the CSM's on Monday. Pleas= e > let me know if you do! > > Best, > > On Thu, Feb 5, 2026 at 3:12=E2=80=AFPM Audra Williams = wrote: > >> Hi Team! >> >> We=E2=80=99re excited to share that our new mandatory "From Home Care In= quiry to >> In-Home Care Assessment: is officially live in the learning portal! You = can >> find the learning portal in your thekey.com bookmarks > Learning Portal >> > Choose From Home Care inquiry to In-Home Assessment (See Screenshot) > >> Launch. >> [image: Screenshot 2026-02-05 at 12.18.43=E2=80=AFPM.png] >> >> >> >> >> If you do not see the training in your dashboard, you can type "From Hom= e >> Care Inquiry to In-Home Care Assessment" in the search bar (see screensh= ot >> below). >> [image: Screenshot 2026-02-05 at 12.16.55=E2=80=AFPM.png] >> Please also make certain that you are completing the assessment after th= e >> course (see screenshot below). >> >> >> [image: Screenshot 2026-02-05 at 2.55.26=E2=80=AFPM.png] >> >> This training is designed to build a strong,