--00000000000027384c063dfe823e Content-Type: multipart/alternative; boundary="00000000000027384b063dfe823d" --00000000000027384b063dfe823d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Maryham, No problem at all! The number for Place Kensington is 514-935-1212. Whoever calls can just ask for the nursing station, or let the secretary know they=E2=80=99re calling = to report a possible fall for Room 500, Mrs. Nawacki. Also, I realized I wasn=E2=80=99t super clear in my last message about the =E2=80=9Crecovered=E2=80=9D status. Would it be possible to apply the same = approach to other Lifeguard clients, that they shouldn=E2=80=99t be marked as recovered= unless there=E2=80=99s been verbal confirmation from either the nursing station (i= f they=E2=80=99re in a residence) or their main contact? Let me know. Thanks so much! Dom [image: TheKey] Dominique Jacobs *Gestionnaire des soins/**Infirmi=C3=A8re auxiliaire* *Client Care Manager/Licensed Practical Nurse* Tel: 514.907.5065 | Fax: 514.221.4265 djacobs@TheKey.com | TheKey.ca On Thu, Sep 4, 2025 at 2:32=E2=80=AFPM Maryham Levesque wrote: > Hi Dom, > Thank you for your thoughtful feedback and for sharing the details of you= r > conversation with Mark. We are still actively investigating this incident > with the radar company to ensure we fully understand what occurred. > In the meantime, we will be moving the fall escalation threshold to *3 > minutes*, effective immediately. We are committed to providing the best > service possible and will continue to learn from every incident to > strengthen our process. > Additionally, could you please provide us with the direct phone number fo= r > the nursing station? We would like to add it as a contact in the escalati= on > process so that both the nursing station and Mark are called right away i= n > the event of a fall. > Thank you again for your collaboration and support as we refine these > protocols. > Best regards, > > *Maryham Levesque * > > *Director of Clinical and Customer Services* > > Toll-free: (888) 667-1224 > > Direct line: 438-799-4409 > > *mlevesque@joinlifeguard.com * > > *Schedule a meeting* > > > > [image: A blue and white logo Description automatically generated] > > > > > ------------------------------ > *From:* Dominique Jacobs > *Sent:* September 4, 2025 1:25 PM > *To:* Timothy Thomas > *Cc:* Meighen Fitzpatrick ; Maryham > Levesque ; Nathanial Findlay nfindlay@joinlifeguard.com>; Joey Taylor > *Subject:* Re: Fall Incident =E2=80=93 Mrs. Nawacki > > > Hi everyone, > > First off, thank you all so much for being so on top of this*!* I really > appreciate the quick follow-ups. > > I spoke with Mark earlier today, and for now, he=E2=80=99s comfortable co= ntinuing > with the program. I let him know about the 15 minute notification delay > that Maryham mentioned and explained that this setting is adjustable, > which he was glad to hear. > > I also shared with him that Mrs. Nawacki was actually on the