--Apple-Mail=_1C2F2C50-E655-4F4B-85A1-777A55AF6C74 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Hi Tim, Apologies if I gave him the wrong email to reach out to in order to = solve this issue! He is our Lifeguard Alert Center agent. He had received an email to = access Clear Care but was not able to log in correctly and the link is = now expired. Thanks Meighen > On Sep 3, 2025, at 1:25=E2=80=AFPM, Timothy Thomas = wrote: >=20 > Hi Meighen, >=20 > Who is Jordan and why is he reaching out to our support team? >=20 > ---------- Forwarded message --------- > From: Roxana Cruz > > Date: Wed, Sep 3, 2025 at 12:44=E2=80=AFPM > Subject: Re: Reset password - [#1196193] > To: > > Cc: >, > >=20 >=20 > Hi Jordan,=20 >=20 > Looping Audra and Tim here for further assistance.=20 >=20 > Thanks,=20 >=20 > Roxana Cruz >=20 >=20 > On Wed, 3 Sep at 12:42 PM , Jordan Hurren > wrote: > Hi,=20 >=20 > I am in Quebec city, for Lifeguard health=20 >=20 >=20 > Sent from my Bell Samsung device over Canada=E2=80=99s largest = network. > From: Roxana Cruz > > Sent: Wednesday, September 3, 2025 12:37:15 PM > To: Jordan Hurren > > Subject: Re: Reset password - [#1196193] > =20 > Hi Jordan,=20 >=20 > You are not in our system - can you share what location you are out = of?=20 >=20 >=20 > Thanks,=20 >=20 >=20 >=20 >=20 > On Wed, 3 Sep at 12:33 PM , Jordan Hurren > wrote: > Hello,=20 >=20 > I cannot access my account, could you reset my password please.=20 >=20 > My email for clear care is jordan.hurren@thekey.com = >=20 > Thank you for your help,=20 >=20 >=20 >=20 > Jordan Hurren >=20 > Lifeguard Alert Center Agent >=20 > Toll-free: (888) 667-1224 >=20 > jhurren@joinlifeguard.com >=20 > Schedule meeting > >=20 > 1196193:611100 --Apple-Mail=_1C2F2C50-E655-4F4B-85A1-777A55AF6C74 Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=utf-8 Hi = Tim, Apologies if I gave him the wrong email to reach = out to in order to solve this issue! He is our = Lifeguard Alert Center agent. He had received an email to access Clear = Care but was not able to log in correctly and the link is now = expired. Thanks Meighen = On Sep 3, 2025, at 1:25=E2=80=AFPM, = Timothy Thomas <tt@thekey.com> wrote: Hi = Meighen, Who is Jordan and why is he reaching out to = our support team? ---------- = Forwarded message --------- From: Roxana Cruz < clearcaresupport@h= omecareassistance.com > Date: Wed, Sep 3, 2025 at = 12:44=E2=80=AFPM Subject: Re: Reset password - [#1196193] To: = < jhurren@joinlifeguard.com >= ; Cc: < tt@thekey.com >, = < audraw@thekey.com > Hi Jordan, Looping Audra and Tim here for further = assistance. Thanks, Roxana Cruz On Wed, 3 Sep at 12:42 PM , Jordan Hurren <<a = href=3D"mailto:jhurren@joinlifegua