--00000000000017c0c70649a3906d Content-Type: multipart/alternative; boundary="00000000000017c0c40649a3906b" --00000000000017c0c40649a3906b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Team, This is a reminder that *CareScout is launching a new payment model effective February 3*, and it is important that teams are on the lookout for *CareScout ID suffixes* to ensure *rates correctly reflect the member type* before opportunities are sent to the field. As a reminder, TheKey entered into a Preferred Partnership Agreement with CareScout in 2024, and CareScout has quickly become our largest referral source company-wide. CareScout is owned by *Genworth*, and directly feeds referrals from their long-term care (LTC) policyholder population. All Genworth policyholders are referred to CareScout-certified providers, and TheKey has been CareScout-certified since the beginning of the partnership. Who is CareScout? CareScout provides care navigation and rate-negotiation services for families and policyholders with long-term care insurance (primarily through Genworth). They connect clients to vetted home care, assisted living, and nursing home providers. How CareScout Works With TheKey - CareScout often acts as the intermediary between the insurance company and the care provider - They negotiate discounted rates that participating providers must honor - They direct policyholders to contracted providers like TheKey - *CareScout clients must be properly tagged in systems (Salesforce / WellSky)* so the correct CareScout rates are applied Key Points of Our Partnership - All *Genworth LTC policyholders* are automatically enrolled in *CareScou= t Legacy (L) partner rates* - *All CareScout clients receive a discounted rate *through TheKey - *Every CareScout client is assigned a unique CareScout ID, which must be included on the opportunity before it is sent to the field* - Office-specific CareScout rates are located on the Office Page in Salesforce - All approved rates are listed on the Office Page under CareScout CareScout Client Types, Pricing & Billing Categories There ar