Steve,
Looking over the most current list of Ontario employees, reporting to
Cheryl Cartwright, the person who most likely could help would be @Taylor
Cleland <tcleland@thekey.com> . Taylor is listed as the Care Solutions
Manager for Toronto, Waterloo, and Oakville.
Best regards,
Elizabeth Kachur
Associate HR Project Manager
elizabeth.kachur@TheKey.com
On Thu, Sep 7, 2023 at 9:26 AM Steve Koyanagi <skoyanagi@thekey.com> wrote:
> Thanks, Elizabeth.
>
> Is there someone on the Ontario team that is able to tell us which client
> agreement is being used by each of the 3 offices? Appreciate it.
>
> On Thu, Sep 7, 2023 at 9:21 AM Elizabeth Kachur <
> elizabeth.kachur@thekey.com> wrote:
>
>> Steve,
>>
>> I am familiar with the Caregiver employment agreements from a recent
>> project. I have not been involved in any projects that deal with Client
>> Care Agreements and Panda Doc.
>> Best regards,
>> Elizabeth Kachur
>> Associate HR Project Manager
>> elizabeth.kachur@TheKey.com
>>
>>
>>
>> On Thu, Sep 7, 2023 at 8:59 AM Steve Koyanagi <skoyanagi@thekey.com>
>> wrote:
>>
>>> Hi Elizabeth,
>>>
>>> Can you also clarify what we're doing for Ontario clients and which
>>> agreement on Pandadoc each office is using (Toronto, Oakville and Waterloo)
>>> on Pandadoc?
>>>
>>> Thanks.
>>>
>>>
>>>
>>> On Thu, Sep 7, 2023 at 6:12 AM Timothy Thomas <tt@thekey.com> wrote:
>>>
>>>> @Elizabeth Kachur <elizabeth.kachur@thekey.com> Hi Liz, is all of
>>>> Ontario now using a unified employment agreement in iCIMS or does it vary
>>>> per entity (Toronto, Oakville, Waterloo)? Can you share it / them with us
>>>> please.
>>>>
>>>> Thanks
>>>> Tim
>>>>
>>>> On Wed, Sep 6, 2023 at 5:43 PM Steve Koyanagi <skoyanagi@thekey.com>
>>>> wrote:
>>>>
>>>>> Can you or your team clarify which Ontario agreement on Pandadoc each
>>>>> of the 3 Ontario entities are using?
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Sep 6, 2023 at 1:01 PM Timothy Thomas <tt@thekey.com> wrote:
>>>>>
>>>>>> Hi Katie,
>>>>>>
>>>>>> Unfortunately, I don't know how to say that in french. We have a
>>>>>> translation service available but given the legal nature of the question
>>>>>> perhaps Steve should ask our Quebec counsel.
>>>>>>
>>>>>> We have three entities in Ontario (Toronto: SJD Services, Oakville:
>>>>>> Arya Health Living Oakville and Waterloo: Arya Health Living Inc. ). We
>>>>>> utilize all three at this time but I'm in favour of consolidating. This
>>>>>> would be up to legal and finance to determine.
>>>>>>
>>>>>> Hope this helps,
>>>>>> Thanks,
>>>>>> Tim
>>>>>>
>>>>>> On Wed, Sep 6, 2023 at 2:21 PM Katie Buell <kbuell@thekey.com> wrote:
>>>>>>
>>>>>>> Tim,
>>>>>>>
>>>>>>> Steve and I met today and updated the consent agreements as much as
>>>>>>> we can so far. We need some additional input from you to make final updates:
>>>>>>>
>>>>>>> *MONTREAL FRENCH CCA:*
>>>>>>>
>>>>>>> - The d/b/a for Montreal is *Home Care Assistance (Montreal)
>>>>>>> Inc. d/b/a TheKey*. How do we type "d/b/a" in French?
>>>>>>>
>>>>>>> *ONTARIO AND TORONTO CCA:*
>>>>>>>
>>>>>>> - Steve informed me that we have several different companies in
>>>>>>> Ontario/Toronto. We have two different CCAs. Do we still need two CCAs? And
>>>>>>> which entity are we operating under in Ontario/Toronto?
>>>>>>>
>>>>>>> I have updated the rest of the CCAs and am in the process of
>>>>>>> updating supporting documents (payment authorizations, etc). I will
>>>>>>> complete this as soon as I have this additional information from you.
>>>>>>>
>>>>>>> Thanks!
>>>>>>>
>>>>>>> Katie Buell, CSPO
>>>>>>> Product Manager
>>>>>>> 415-385-1721
>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Aug 30, 2023 at 11:00 AM Timothy Thomas <tt@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Got it, thanks Steve
>>>>>>>>
>>>>>>>> On Wed, Aug 30, 2023 at 1:42 PM Steve Koyanagi <
>>>>>>>> skoyanagi@thekey.com> wrote:
>>>>>>>>
>>>>>>>>> Working on getting #2. For 5, let's just make these changes first.
>>>>>>>>>
>>>>>>>>> On Wed, Aug 30, 2023 at 8:36 AM Katie Buell <kbuell@thekey.com>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Confirming receipt. Mike is no longer with the company so I will
>>>>>>>>>> wait to hear from @Steve Koyanagi <skoyanagi@thekey.com> about
>>>>>>>>>> the two open items below before I begin making changes
>>>>>>>>>>
>>>>>>>>>> Katie Buell, CSPO
>>>>>>>>>> Product Manager
>>>>>>>>>> 415-385-1721
>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Wed, Aug 30, 2023 at 6:15 AM Timothy Thomas <tt@thekey.com>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Katie,
>>>>>>>>>>>
>>>>>>>>>>> 1. Yes this is for all of Canada.
>>>>>>>>>>> 2. @Mike Pham <michael.pham@thekey.com> could you please
>>>>>>>>>>> confirm the exact DBA names for each canadian entity as per Katie's
>>>>>>>>>>> question.
>>>>>>>>>>> 3. Yes please remove the HCA reference
>>>>>>>>>>> 4. If you could please us TheKey Formerly home care assistance
>>>>>>>>>>> Logo. On the french consent agreement, please use the attached logo.
>>>>>>>>>>> 5. I'll let @Steve Koyanagi <skoyanagi@thekey.com> handle this.
>>>>>>>>>>>
>>>>>>>>>>> Thanks,
>>>>>>>>>>> Tim
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Thu, Aug 24, 2023 at 6:44 PM Katie Buell <kbuell@thekey.com>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Tim,
>>>>>>>>>>>>
>>>>>>>>>>>> Yes, I can assist with this. Some questions to address first:
>>>>>>>>>>>>
>>>>>>>>>>>> - Is this for all of Canada? or only specific locations? I
>>>>>>>>>>>> will need to know which locations
>>>>>>>>>>>> - What specifically is the d/b/a name? Is it Home Care
>>>>>>>>>>>> Assistance dba TheKey? Or is it, for example, Home Care Assistance of
>>>>>>>>>>>> Montreal dba TheKey? I will need that very specific dba for each location.
>>>>>>>>>>>> - There are several references throughout the CCA to "HCA".
>>>>>>>>>>>> I assume those will need to be updated to TheKey as well?
>>>>>>>>>>>> - Logo -- is it just TheKey logo, or is there a co-branded
>>>>>>>>>>>> logo you are using?
>>>>>>>>>>>> - @Steve Koyanagi <skoyanagi@thekey.com> do we just need to
>>>>>>>>>>>> change HCA to TheKey in their agreements, or do we need to move them over
>>>>>>>>>>>> to something similar to the new agreements being used by TheKey US?
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Katie Buell, CSPO
>>>>>>>>>>>> Product Manager
>>>>>>>>>>>> 415-385-1721
>>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Thu, Aug 24, 2023 at 9:52 AM Timothy Thomas <tt@thekey.com>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Katie,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Is this something that you could assist Canada with?
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>
>>>>>>>>>>>>> ---------- Forwarded message ---------
>>>>>>>>>>>>> From: Timothy Thomas <tt@thekey.com>
>>>>>>>>>>>>> Date: Mon, Aug 21, 2023 at 12:03 PM
>>>>>>>>>>>>> Subject: Re: New client Sue
>>>>>>>>>>>>> To: Steve Koyanagi <skoyanagi@thekey.com>, PandaDoc <
>>>>>>>>>>>>> docs@email.pandadoc.net>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> adding @PandaDoc <docs@email.pandadoc.net>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Could we please update the Canadian consent agreements to
>>>>>>>>>>>>> include the brand update, logo and name to TheKey?
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Thu, Aug 17, 2023 at 11:42 AM Steve Koyanagi <
>>>>>>>>>>>>> skoyanagi@thekey.com> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> All of your client agreements are in Pandadoc, correct? If
>>>>>>>>>>>>>> yes, we will just need Pandadoc support to assist in adding the "d/b/a
>>>>>>>>>>>>>> TheKey" to them.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Thu, Aug 17, 2023 at 6:23 AM Timothy Thomas <tt@thekey.com>
>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Shawntel,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> We are registered as a numbered company in Alberta however
>>>>>>>>>>>>>>> we also have our DBA (Doing Business As) registrations for TheKey and Home
>>>>>>>>>>>>>>> Care Assistance. See attached from the CRA.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @Steve Koyanagi <skoyanagi@thekey.com> Is it possible to
>>>>>>>>>>>>>>> update our consent agreements across Canada to reflect the name change?
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>>> Tim
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Wed, Aug 16, 2023 at 9:09 PM Shawntel Sousa <
>>>>>>>>>>>>>>> ssousa@thekey.com> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hi all,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> I’m having a huge issue with a new prospective client Sue.
>>>>>>>>>>>>>>>> She is not willing to sign the consent agreement because of the fact that
>>>>>>>>>>>>>>>> we are operating as a numbered company but it doesn’t mention the key in
>>>>>>>>>>>>>>>> our agreements and the HCA name and logo are in the agreements not the key.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> I brought this up a few weeks ago to see if this could be
>>>>>>>>>>>>>>>> changed because it doesn’t make sense that we are still using home care
>>>>>>>>>>>>>>>> assistance in our consent agreements instead of The Key and now I’m running
>>>>>>>>>>>>>>>> into a road block.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Can we get this changed? Or can someone give me a response
>>>>>>>>>>>>>>>> that she would accept because I have tried to explain this to her in every
>>>>>>>>>>>>>>>> which way possible and she said she will not sign an agreement home care
>>>>>>>>>>>>>>>> assistance on it because we aren’t advertised as HCA but we are the key.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Send help!!!
>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>> Warm regards,
>>>>>>>>>>>>>>>> Shawntel Sousa, LPN
>>>>>>>>>>>>>>>> Lead Client Care Manager
>>>>>>>>>>>>>>>> Home Care Assistance/The Key
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Calgary Office number: (403) 301-3777
>>>>>>>>>>>>>>>> Winnipeg Office Number: (204) 489-6000
>>>>>>>>>>>>>>>> Mobile number: (403) 305-6588
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Sent from my iPhone
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>> Tim Thomas
>>>>>>>>>>>>>>> Head of Canada Division
>>>>>>>>>>>>>>> *Please note my email has changed:*
>>>>>>>>>>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>>>>>>>>>>> (514) 591-9387
>>>>>>>>>>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>>>>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> --
>>>>>>>>>>>>> Tim Thomas
>>>>>>>>>>>>> Head of Canada Division
>>>>>>>>>>>>> *Please note my email has changed:*
>>>>>>>>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>>>>>>>>> (514) 591-9387
>>>>>>>>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> --
>>>>>>>>>>>>> Tim Thomas
>>>>>>>>>>>>> Head of Canada Division
>>>>>>>>>>>>> *Please note my email has changed:*
>>>>>>>>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>>>>>>>>> (514) 591-9387
>>>>>>>>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>> Tim Thomas
>>>>>>>>>>> Head of Canada Division
>>>>>>>>>>> *Please note my email has changed:*
>>>>>>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>>>>>>> (514) 591-9387
>>>>>>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> Tim Thomas
>>>>>>>> Head of Canada Division
>>>>>>>> *Please note my email has changed:*
>>>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>>>> (514) 591-9387
>>>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>> Tim Thomas
>>>>>> Head of Canada Division
>>>>>> *Please note my email has changed:*
>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>> (514) 591-9387
>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>
>>>>>
>>>>
>>>> --
>>>> Tim Thomas
>>>> Head of Canada Division
>>>> *Please note my email has changed:*
>>>> tt@TheKey.com <tt@thekey.com>
>>>> (514) 591-9387
>>>> TheKey.ca <https://www.thekey.ca/>
>>>> [image: TheKey] <https://www.thekey.com/>
>>>>
>>>