--000000000000d042d40642629810 Content-Type: multipart/alternative; boundary="000000000000d042d4064262980f" --000000000000d042d4064262980f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Try again. On Thu, Oct 30, 2025 at 10:01=E2=80=AFAM Timothy Thomas wro= te: > Hi Mark, > > Where can I find this phone system management portal to adjust the call > queues? Thanks > > [image: Screenshot 2025-10-30 at 11.00.34=E2=80=AFAM.png] > > > On Thu, Oct 9, 2025 at 2:19=E2=80=AFPM Mark Warner wrote: > >> Hello! >> >> Below are instructions for administering your Zoom Call Queues. Zoom >> Call Queues are equivalent to 8x8 Ring Groups. Zoom *call queues* requi= re >> a few steps to successfully add or remove users. Please login to your Z= oom >> portal directly ( thekey.zoom.us ) or access your profile via your Zoom >> PC app by selecting your profile initials/picture (in the upper-right >> corner of the PC app) > Settings > My Account. This should open a web p= age >> to your personal Zoom portal profile. Review all the options on the lef= t >> side of your screen and select *Phone System Management > Call Queues*. >> At that point, you should see all the call queues to which you have acce= ss. >> >> 1. Select the call queue you wish to change. You should see two tabs : >> *Profile* and *Policy*. >> >> 2. Under the *Profile* tab, locate the *Member(s)* option and select *V= iew >> or Edit* >> >> 3. To add a user to the call queue, select the blue Add button, search >> for the user(s), check the box associated with each user to be added, an= d >> select OK at the bottom of the screen to add them to the group. >> >> Steps 1-3 define which users will ring when a call is directed to the >> Call Queue. >> >> 4. Return to the *Profile* and *Policy* screen and select the *Policy* >> tab. Under the *Voicemail* option, select *Access Member List*. >> >> 5. Add the same users here that were added under the *Profile* tab. >> >> Steps 5-6 define which users will receive notifications whenever a >> voicemail is left for the call queue. >> >> When following the above instructions, all users in the call queue will >> ring with incoming calls and receive voicemail notifications (via email) >> whenever a caller leaves a voicemail for the group. >> >> The *Profile* and *Policy* options are independent. If you want a user >> to receive only calls for the call queue and not voicemail notifications= , >> include them only in the *Profile* list. To prevent a user from >> receiving call queue calls while still allowing them to receive >> notifications for voicemails left for the call queue, include them only = in >> the *Policy* list. Lastly, as the instructions above illustrate, if you >> want all users in the group to receive calls and voicemail notifications= , >> ensure they are included in both the *Profile* and *Policy* lists for >> that group. >> >> To remove users, follow steps 1 and 2 to get to the list of users. To >> the far right of