----==_mimepart_691cf0336009b_1f3636507705467 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim, Thank you for the information. We need the zip code that is a= ssociated with the billing for that card. May you please obtain this I tr= ied the 60035 and that did not work. Thank you. Respectfully, =C2=A0= Sophia Jantz Collections and Contact Specialist 2|=C2=A0TheKey Phone:= 866-226-1702 billing@thekey.com = =0D =0D On=0D Tue, 18 Nov at 3:43 PM=0D , TheKey Support wro= te:=0D Hi Marc,=C2=A0 =0D Heidi provided me with the following credit card to clear the balance. =0D= =0D =0D =0D =0D =0D Heidi Patzik =0D =0D =0D =0D 3:40=E2=80=AFPM (2 minutes ago) =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D to=C2=A0me =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Please use this card Mastercard =0D Martin Brozosky =0D 5189410069965963 =0D Exp 04/28 =0D Code 379 =0D =0D Thank you =0D Heidi Patzik =0D =0D =0D =0D =0D =0D =0D On Tue, Nov 18, 2025 at 1:46=E2=80=AFPM Timothy Thomas w= rote: =0D =0D =0D Thanks Marc =0D =0D On Tue, Nov 18, 2025 at 1:31=E2=80=AFPM Marc Atkinson wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Everyone, =0D =0D =0D =0D I just received a phone call from the client's daughter/POC Heidi Patzik= . =0D =0D =0D =0D She requested that we review every single shift that was billed to ensur= e that both sides are in agreement concerning the balance due of $6,760.8= 7. She claims she is going to be calling back before the end of the day t= o provide a credit card and to process the payment in full. =0D =0D =0D =0D We will keep everyone updated as to the status of this. =0D =0D =0D =0D Thank you! =0D =0D =0D =0D =0D =0D =0D =0D Regards, =0D =0D =0D =0D Marc Atkinson =0D =0D Senior Client Account Specialist =0D =0D Customer Contact & Collections Center =0D =0D 866-226-1702 - Main Line =0D =0D 239-264-1290 - Direct =0D =0D billing@thekey.com =0D =0D =0D =0D =0D =0D On=0D =0D Mon, 17 Nov at 2:11 PM=0D =0D , TheKey Support wro= te:=0D =0D Agreed. Well that's up to you. I informed th= e client that it's not working and we required a credit card otherwise we= would send the file to collections.=C2=A0 =0D =0D =0D =0D =0D =0D On Mon, Nov 17, 2025 at 2:01=E2=80=AFPM Lito Delapena wrote: =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D HI Tim, =0D =0D =0D =0D One of the checks you sent this morning has a different routing number t= hat we previously used, we can make an attempt at using this information = is needed, but also agree that the "voided" check they provided=C2=A0is d= efinitely photo shopped with this information.=C2=A0 =0D =0D =0D =0D =0D =0D Lito Delapena =0D =0D =0D =0D Customer Contact and Collections Manager | TheKey=0D =0D =0D =0D Mobile: 619-722-8561 =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On Mon, Nov 17, 2025 at 10:56=E2=80=AFAM Timothy Thomas = wrote: =0D =0D =0D =0D =0D =0D Hi Sophie, =0D =0D I don't believe this client intends to pay. Upon further investigation, = the void checks look falsifie