--0000000000002bdf4b064cb23960 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Dear South Florida Team, Thank you all for your time and the incredible energy during today=E2=80=99= s town hall. It was both enlightening and productive, and I truly appreciated the opportunity to connect with you directly. Your voices are critical in shaping how we care for our clients, our caregivers, and each other. The leadership team was deeply impressed by your commitment to excellence. Following our meeting, we held a two-hour debrief to translate your feedback into immediate action. We have already mapped out plans to address several key areas, including: - LTC Billing: (Thank you, Tatiana and Holly!) - Caregiver Capacity and Quality: Improving our current standards. - New Hire Process: Simplifying and streamlining the experience. - Caregiver Bios: Re-instituting this practice. We are also discussing several other themes that emerged today. It is more important than ever for executive and functional leadership to understand the challenges you face in the field. We are committed to being intentional and action-oriented as we move through the rest of the year. Thank you for everything you do to support our clients and caregivers. --=20 Kind Regards, *Chris Gerard* CEO | *TheKey* Mobile: 817-313-7913 [image: TheKey] --0000000000002bdf4b064cb23960 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Dear South Florida Team, Tha= nk you all for your time and the incredible energy during today=E2=80=99s t= own hall. It was both enlightening and productive, and I truly appreciated = the opportunity to connect with you directly. Your voices are critical in s= haping how we care for our clients, our caregivers, and each other. The leadership team was deeply impressed by your commitme= nt to excellence. Following our meeting, we held a two-hour debrief to tran= slate your feedback into immediate action. We have already mapped out plans= to address several key areas, including: - LTC = Billing: (Thank you, Tatiana and Holly!) - Caregiver Capacity a= nd Quality: Improving our current standards. - New Hire Process= : Simplifying and streamlining the experience. - Caregiver Bios= : Re-instituting this practice. We are also discus= sing several other themes that emerged today. It is more important than eve= r for executive and functional leadership to understand the challenges you = face in the field. We are committed to being intentional and action-oriente= d as we move through the rest of the year. Thank y= ou for everything you do to support our clients and caregivers. -- Kind Regards, Chris Gerard CEO =C2=A0|=C2=A0 TheKey Mobile: 817-313-7913 --0000000000002bdf4b064cb23960--