Re: Login Issue - [#1344768]

From
Briana Del Real <clearcaresupport@homecareassistance.com>
To
tt@thekey.com
CC
clearcaresupport@thekey.com
Date
Wed, 17 Dec 2025 19:01:40 +0000
Folder
INBOX
----==_mimepart_6942fe147e127_1ec6002c10195e Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi=C2=A0Timothy,=C2=A0 I don't believe SSO is on for Canada. I can se= nd you a password reset link though Subject will contain admin portal in = it.=C2=A0 Thanks,=C2=A0 Briana=C2=A0 =0D =0D On=0D Wed, 17 Dec at 1:50 PM=0D , Timothy Thomas wrote:=0D =0D Hi, =0D =0D I'm no longer seeing the SSO sign in option when=C2=A0accessing=C2=A0the= Canadian clearcare instance. See below. The password I have saved in my = browser doesn't work either. Please advise. =0D =0D =0D -- =0D =0D Tim Thomas Head of Midwest & Canada Divisions |=C2=A0TheKey =0D Mobile: 514.591.9387=0D =0D =0D =0D =0D =0D ----==_mimepart_6942fe147e127_1ec6002c10195e Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D Hi=C2=A0Timothy,=C2=A0 =0D =0D I don't believe SSO is on for Canada. I can send you a p= assword reset link though Subject will contain admin portal in it.=C2=A0 =0D =0D =0D Thanks,=C2=A0 =0D =0D Briana=C2=A0 =0D =0D =0D =0D =0D =0D =0D On=0D Wed, 17 Dec at 1:50 PM=0D , Timothy Thomas &= lt;tt@thekey.com&gt; wrote:=0D =0D Hi, =0D =0D I'm no longer seeing the SSO sign in option when=C2=A0accessing=C2=A0= the Canadian clearcare instance. See below. The password I have saved in = my browser doesn't work either. Please advise. =0D =0D =0D -- =0D =0D= Tim Thomas Head of Midwest &amp= ; Canada Divisions |=C2=A0 TheKey =0D Mobile: 514.5= 91.9387 =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D 1344768:611100 =0D =0D = ----==_mimepart_6942fe147e127_1ec6002c10195e--