----==_mimepart_695bbde01d1e0_2552538b7bd0107378511 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim,=C2=A0 Just a quick note to let you know that the applicable info= is being reviewed by Gabe. Thanks,=C2=A0 Mark Warner =0D =0D On=0D Fri, 2 Jan at 9:45 AM=0D , TheKey Support wro= te:=0D Thanks Mark. =0D =0D =0D On Fri, Jan 2, 2026 at 9:38=E2=80=AFAM Mark Warner wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Tim,=C2=A0 =0D =0D I didn't forget about this.=C2=A0 I'm getting things sorted out with tho= se phone numbers.=C2=A0 I have included Gabe on this ticket so he can rev= iew once I have all the data necessary. =0D =0D =0D =0D Thanks,=C2=A0 =0D =0D Mark Warner =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Fri, 2 Jan at 9:17 AM=0D =0D , Timothy Thomas wrote:=0D =0D =0D =0D Requesting the following phone numbers ring directly to New Inquiry grou= ps rather than being routed through the local office IVR.=C2=A0 This is b= eing requested as we believe we are seeing delays in queue ringing and/or= no ringing at all resulting in calls going to voicemail.=C2=A0 The numbe= rs we would like ringing directly to their associated New Inquiry group a= re: =0D =0D =0D =0D 204-789-7928 778-900-0617 647-370-3352 403-768-0949=0D =0D =0D =0D =0D =0D ----==_mimepart_695bbde01d1e0_2552538b7bd0107378511 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D Hi Tim,=C2=A0 =0D Just a quick note to let you know that the applicable in= fo is being reviewed by Gabe. =0D =0D Thanks,=C2=A0 =0D Mark Warner =0D =0D =0D =0D =0D =0D On=0D Fri, 2 Jan at 9:45 AM=0D , TheKey Support &= lt;itsupport@thekey.com> wrote:=0D Thanks Mark. =0D =0D =0D On Fri, Jan 2, 2026 at 9:38=E2=80=AFAM Mark Warner < itsupport@thekey.com >= ; wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Tim,=C2=A0 =0D =0D I didn't forget about this.=C2=A0 I'm getting things sor= ted out with those phone numbers.=C2=A0 I have included Gabe on this tick= et so he can review once I have all the data necessary. =0D =0D =0D =0D Thanks,=C2=A0 =0D =0D Mark Warner =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Fri, 2 Jan at 9:17 AM=0D =0D , Timothy Thomas < tt@thekey.com >= ; wrote:=0D =0D =0D =0D Requesting the following phone numbers ring directly to = New Inquiry groups rather than being routed through the local office IVR.= =C2=A0 This is being requested as we believe we are seeing delays in queu= e ringing and/or no ringing at all resulting in calls going to voicemail.= =C2=A0 The numbers we would like ringing directly to their associated New= Inquiry group are: =0D =0D =0D =0D 204-789-7928 778-900-0617 647-370-3352 4