------=_Part_5852612_2005416380.1768492818073 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Web Version:=20 https://thekey-subaccount.us.newsweaver.com/103u8znlh1/6unep453j78txpr0saj3= hi?email=3Dtrue&lang=3Den ----------------------- Perfect 10s All Around: CSM Team Continues Exceptional Performance Our Client Success Manager team continues to achieve outstanding results! E= very single CSM Pulse=20 Survey response has been a perfect 10 out of 10, making this the strongest = performing area of our=20 entire client feedback program. Recent survey responses showcase CSMs who r= espond with urgency,=20 provide reassuring guidance, and demonstrate exceptional knowledge and care= across all our markets.=20 Beginning Monday, January 26th, we're expanding the CSM and Caregiver Pulse= program to all clients.=20 Read the full story on CAREzone to see what clients are saying about our ex= ceptional CSM team! https://thekey-subaccount.us.newsweaver.com/103u8znlh1/1osi9hrzx8qtxpr0saj3= hi/external?email=3Dtrue&a=3D2&p=3D5476563&t=3D1889366 ----------------------------------- January's PodCast Club: We All Need a B= rick This month's PodCast Club features Ole Miss baseball coach Mike Bianco and = his powerful reminder=20 about staying grounded and present in our daily lives. Join the CareCrew Co= mmittee to watch a short=20 5-10 minute video and discuss how it applies to your work and life at TheKe= y. No prep required. Just=20 show up, watch, and share if you'd like. Pick the session that works for you: Wednesday, January 21 at 10am ET Friday, January 23 at 1pm ET https://thekey-subaccount.us.newsweaver.com/103u8znlh1/1c8gfh9k8lrtxpr0saj3= hi/external?email=3Dtrue&a=3D2&p=3D5476563&t=3D1889366 U.S. Based Employees: Your 2025 W-2 Forms Are Arriving Soon W-2 forms for 2025 will be mailed to U.S. team members and U.S. Caregivers = by January 31, 2026, with=20 digital copies available in Workday on February 2, 2026. Starting February = 15, 2026, active team=20 members can access CIC Plus through Workday to re-issue W-2 forms if needed= . Read more details on=20 CAREzone. https://thekey-subaccount.us.newsweaver.com/103u8znlh1/1qw23vjul27txpr0saj3= hi/external?email=3Dtrue&a=3D2&p=3D5476563&t=3D1889366 ----------------------------------- Reminder: 2026 Calendar Distribution & = Documentation TheKey branded 2026 calendars are on their way to offices=E2=80=94and they'= re more than just a practical=20 gift. General Managers should confirm receipt using the tracking sheet prov= ided on CAREzone, then=20 distribute to B2B accounts (SAP accounts, Priority 1 and 2 partners) and cu= rrent Tier 1 and 2=20 clients. Sales teams document B2B distribution in Salesforce as "Collateral= + Promo Given: 2026=20 Calendar," while CSMs tag client deliveries in Wellsky as "January 2026 Gif= ting- Calendar." Turn=20 calendar delivery into meaningful visits and help families mark important d= ates together to create=20 personal connections while p