--000000000000452ed006422ef536 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Kristal Parris RN, BScN Client Success Manager TheKey LLC Email: Kristal.Parris@thekey.com Website: Thekey.com On Mon, Oct 27, 2025, 9:32=E2=80=AFPM Michael Givens = wrote: > Hello, just curious are there PSW=E2=80=98s available last minute if requ= ired? > Michael > > > On Oct 26, 2025, at 2:14=E2=80=AFPM, Mina Levy wro= te: > > =EF=BB=BF > Hello Michael, > > Thank you for letting us know. We are sorry to hear this and hope Lina > recovers quickly. Please keep us updated. > > Regards, > > Mina Levy > > Staffing Manager/Gestionnaire du personnel. > > TheKey.CA > > 514-907-5065 > > > > > On Sun, Oct 26, 2025 at 2:05=E2=80=AFPM Michael Givens > wrote: > >> Please hold all services until further notice as Lina is currently in th= e >> hospital. >> Thank you. >> Michael >> >> >> On Oct 26, 2025, at 1:51=E2=80=AFPM, Mina Levy wr= ote: >> >> =EF=BB=BF >> Hello Michael, >> >> We understand your frustration regarding the continuous changes in >> caregivers. We will work on balancing the schedule with both Kiranjot an= d >> Carla, depending on their availability. Kristal will follow up with you = as >> soon as possible to discuss this further. >> >> In the meantime, I have added a note to your file to no longer send >> replacement caregivers. >> >> Best regards, >> >> Mina Levy >> >> Staffing Manager/Gestionnaire du personnel. >> >> TheKey.CA >> >> 514-907-5065 >> >> >> >> >> On Sun, Oct 26, 2025 at 12:08=E2=80=AFPM Michael Givens >> wrote: >> >>> She=E2=80=99s getting tired of the continuous change of people that are= not >>> qualified to manage somebody in her state. Some don=E2=80=99t go into = the >>> bathroom, some never cooked, some never seen a blood pressure monitor. >>> This doesn=E2=80=99t work for us. The only 2 people right now we feel = know these >>> things are Kiran and Carla. >>> >>> So, at this point we only want Kiran or Carla. We won=E2=80=99t be doi= ng >>> replacements anymore at this time. >>> >>> Michael >>> >>> >>> On Oct 26, 2025, at 11:11=E2=80=AFAM, Mina Levy = wrote: >>> >>> =EF=BB=BF >>> Hi Michael, >>> >>> Please accept our apologies for any inconvenience this morning. We >>> understand your concerns about Kelechi's presence. >>> >>> Kelechi previously provided care on October 23rd and October 25th, and >>> today was her third shift. We believed she was a suitable fit, but we w= ill >>> not send her again if this is not the case. >>> >>> Additionally, when I spoke with your mother, she mentioned that today's >>> service was not requested. Could you clarify if there was a cancellatio= n or >>> a misunderstanding regarding this shift? >>> >>> Kelechi was sent home immediately after receiving your text message. >>> Thank you for your patience and understanding as we resolve this. >>> >>> Best regards, >>> >>> >>> Mina Levy >>> >>> Staffing Manager/Gestionnaire du personnel. >>> >>> TheKey.CA >>> >>> 514-907-5065 >