Hello
I have talked with the client's daughter, and this is not a credit card -
they have direct deposit. They have had it for months . This was changed by
Marc.
Thank you
Cathy
*Cathy Gerth*
*Client Success Manager *
*Direct: 778-403-6148*
*Office:* 778-279-3634
Email: cgerth@thekey.com
[image: TheKey]
On Thu, Oct 9, 2025 at 1:35 PM Cathy Saari <collectionsteam@thekey.com>
wrote:
> Hi Cathy,
>
> We are going to need the credit card number. Once the card is put into
> Versapay, all we have access to is the last 4 digits. We will also need
> the postal code connected to the account. Please call the help desk once
> you have this information and we will update the client's profile in
> Versapay.
>
> Thanks, Cathy
>
> Cathy Saari
> Collections & Contact Center Specialist 2| TheKey
> 1-866-226-1702
> billing@thekey
> Hours-8:00am -5:00pm EST M-F
>
> <http://www.thekey.com/>
>
>
> On Tue, 7 Oct at 6:46 PM , Cathy Gerth <cgerth@homecareassistance.com>
> wrote:
> Hello
> There is a new expiry date....
> Same card and card #
> Expiry 02/30 CVC 296
> Thank you
>
> Cathy
>
> *Cathy Gerth*
> *Client Success Manager *
> *Direct: 778-403-6148*
> *Office:* 778-279-3634
> Email: cgerth@thekey.com
>
> [image: TheKey]
>
>
>
>
>
>
>
> On Tue, Oct 7, 2025 at 7:54 AM Cathy Saari <billing@thekey.com> wrote:
>
>> Hi Sharon,
>>
>> The Versapay system is saying that the card is expired. Has she gotten a
>> new card lately with a new expiration date? I tried the card again and it
>> declined.
>>
>> Thanks, Cathy
>>
>>
>> Cathy Saari
>> Collections & Contact Center Specialist 2| TheKey
>> 1-866-226-1702
>> billing@thekey
>> Hours-8:00am -5:00pm EST M-F
>>
>> <http://www.thekey.com>
>>
>>
>> On Mon, 6 Oct at 4:20 PM , SharonSpeirs <sspeirs@thekey.com> wrote:
>> Good afternoon, team.
>>
>> I just received a call from Sharon Green, the payer for client Irene
>> Senft. Sharon shared that her recent invoice dated October 3, 2025,
>> #1145382, was declined according to an email from TheKey. She is getting
>> frustrated because the same thing happened last week due to a glitch on our
>> end. She wonders if it happened again this week, as there is no issue with
>> her credit card. Could you please look into this and get back to us so we
>> can inform the payer.
>> Thanks in advance.
>> Sharon
>>
>> Sharon Speirs
>> General Manager
>> sspeirs@thekey.com
>> Mobile: (778) 991-3361
>> Office: (778) 279-3634
>> TheKey.com <https://thekey.com/>
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>>
>>
> 1244256:611100
>