Re: Rogers Cell Account Consolidation (Case #233817985)

Thank you for the information. Are we able to roll any of the contracts
into the primary account if we don't disconnect some of the individual
lines?

On Thu, Nov 30, 2023 at 5:32 PM Rogers Business Support <
rogers.businesssupport@rci.rogers.com> wrote:

> Hi Timothy
>
> Thank you for reaching out Rogers Enterprise Customer Service.
>
> For  information about cancellation charges, Please see the breakdown;
>
> The accounts that are under smalL business segment: The account# 872545868
> has 2159.49$ device fiancing balance left. term expires 8/17/2024 while the
> account#875718157 has 2457.18$ device fiancing balance left. term
> expires 6/7/2024.
>
> Under the entreprise account# 785976853
> 514-591-9387 364.40$ term expires 2/22/2026
> 514-594-3642 196.25$ term expires 4/4/2025
> 514-726-7647 already transferred out of the account
> 514-664-6459 changed to 5146910771 $399.31 term expires 11/24/2026.
>
> For monthly charges and usage Breadown, The report is only available on
> the entreprise accounts : account# 785976853 and # 934376013.
> When you sign in to Bss.rogers.com then Report as shown in the  following
> screen shot
> [image: Image_2023-11-30_17-24-52.png]
> While for The small Business account #872545868 and #875718157, The
> information can only be retrieved through the billing deatils when you sign
> in www.rogers.com/bss
>
> Your business is important to us and we sincerely thank you for your
> patience and understanding.Timothy.
>
>
>
>
> *Said Elksis*
>
> *Conseiller d'affaires, Services Affaires Sans-fil Business Consultant,
> Business Service Wireless *
>
> 4000-800, de la Gauchetière Ouest
> Montréal, QC H5A 1K3
> *TEL:* 1-877-274-3375
> *Rogers.Businesssupport@rci.rogers.com
> <Rogers.Businesssupport@rci.rogers.com>*
>
> You may receive a Customer Survey requesting feedback on your experience
> with us. We appreciate your feedback and pride ourselves on your
> willingness to recommend Rogers. Thank you in advance!YOUR ROGERS BUSINESS
> BILL IS GOING DIGITAL
> * If you respond to the case within 7 days of the case being closed, the
> case will return to the owner as “in progress” status. If you respond to
> the case after 7 days, because this message is being sent from an email box
> that is not monitored, we ask that you please submit a new request from
> your Business Hub or send us a new email request. We apologize for any
> inconvenience. *
>
>
> --------------- Original Message ---------------
> *From:* Timothy Thomas [tt@thekey.com]
> *Sent:* 30/11/2023 1:25 PM
> *To:* jhawkins@thekey.com
> *Cc:* it@thekey.com; rogers.businesssupport@rci.rogers.com
> *Subject:* Re: Rogers Cell Account Consolidation (Case #233817985)
>
> Can we get a proper breakdown of monthly costs on the accounts that are no
> longer in use vs the cancellation fees so that we can make a decision?
>
> Seems we have a lot of inactive lines.
>
> On Tue, Nov 28, 2023 at 12:23?PM John Andrew Hawkins <jhawkins@thekey.com>
> wrote:
>
>> I'm adding management onto this email chain to determine the best course
>> of action to consolidate these accounts and if we want to pay off the ETFs.
>>
>> On Tue, Nov 28, 2023 at 12:18?PM Rogers Business Support <
>> rogers.businesssupport@rci.rogers.com> wrote:
>>
>>> Hi John.
>>>
>>> Thank you for contacting Rogers Enterprise Customer Service. I hope your
>>> day is going well. My name is Said and I can definitely assist you with
>>> your inquiry today.
>>>
>>> Upon verification, Each of the accounts mentionned below seems to be on
>>> a diffrent business name., and in order to have them all merged into one
>>> ban; example under Account# 934376013 ( the entreprise account) that would
>>> create some cancellation charges ( device financing balances) by default of
>>> the system. Therefore It is recommended to wait till end of term to avoid
>>> such charges unless otherwise.
>>>
>>> Example The accounts that are under smalL business segment: The account#
>>> 872545868 has 2159.49$ device fiancing balance left. term expires 8/17/2024
>>> while the account#875718157 has 2457.18$ device fiancing balance left. term
>>> expires 6/7/2024.
>>>
>>> Under the entreprise account# 785976853
>>> 514-591-9387 364.40$ term expires 2/22/2026
>>> 514-594-3642 196.25$ term expires 4/4/2025
>>> 514-726-7647 out of term
>>> 514-664-6459 no info-pending transfer
>>>
>>> Please let us know if you would like still to proceed with this
>>> consolidation, or should you have any further questions, we will be pleased
>>> to assist.
>>>
>>> Thank for choosing Rogers and have a great day!
>>>
>>>
>>> *Said Elksis*
>>>
>>> *Conseiller d'affaires, Services Affaires Sans-fil Business Consultant,
>>> Business Service Wireless *
>>>
>>> 4000-800, de la Gauchetière
>>> <https://www.google.com/maps/search/800,+de+la+Gaucheti%C3%A8re?entry=gmail&source=g>
>>> Ouest
>>> Montréal, QC H5A 1K3
>>> *TEL:* 1-877-274-3375
>>> *Rogers.Businesssupport@rci.rogers.com
>>> <Rogers.Businesssupport@rci.rogers.com>*
>>>
>>> You may receive a Customer Survey requesting feedback on your experience
>>> with us. We appreciate your feedback and pride ourselves on your
>>> willingness to recommend Rogers. Thank you in advance!YOUR ROGERS BUSINESS
>>> BILL IS GOING DIGITAL
>>> * If you respond to the case within 7 days of the case being closed, the
>>> case will return to the owner as “in progress” status. If you respond to
>>> the case after 7 days, because this message is being sent from an email box
>>> that is not monitored, we ask that you please submit a new request from
>>> your Business Hub or send us a new email request. We apologize for any
>>> inconvenience. *
>>>
>>>
>>> --------------- Original Message ---------------
>>> *From:* John Andrew Hawkins [jhawkins@thekey.com]
>>> *Sent:* 27/11/2023 12:03 PM
>>> *To:* rogers.businesssupport@rci.rogers.com
>>> *Subject:* Rogers Cell Account Consolidation
>>>
>>> Greetings Support,
>>> We need to consolidate all four of these accounts into one. Please help
>>> us in starting the process.
>>>
>>> *John Hawkins*
>>> Senior System Administrator
>>> jhawkins@TheKey.com <JHawkins@TheKey.com>
>>> Contact IT Support 8am-9pm EST (888) 838-1955 | hca.freshdesk.com
>>>  [image: TheKey]
>>>
>>>
>>>
>>>
>>> ------------------------------
>>> This communication is confidential. We only send and receive email on
>>> the basis of the terms set out at www.rogers.com/web/content/emailnotice
>>>
>>>
>>>
>>> Ce message est confidentiel. Notre transmission et réception de
>>> courriels se fait strictement suivant les modalités énoncées dans l’avis
>>> publié à www.rogers.com/aviscourriel
>>> ------------------------------
>>>
>>
>
>
>
> ------------------------------
> This communication is confidential. We only send and receive email on the
> basis of the terms set out at www.rogers.com/web/content/emailnotice
>
>
>
> Ce message est confidentiel. Notre transmission et réception de courriels
> se fait strictement suivant les modalités énoncées dans l’avis publié à www.rogers.com/aviscourriel
>
> ------------------------------
>