Thank you Joey. I would also add Mrs Besner. She loves loves her caregiver Arve. Today she called me to tell me that she can manage with her housekeeper and her one private caregiver and wants to cancel services as of Monday. I find this highly suspicious because she really loves Arve. We are definitely starting to see a trend. Maria Licoudis RNCare Managermlicoudis@homecareassistance.comOffice:514-907-5065On Jan 26, 2023, at 11:41 AM, Joey Taylor <joey.taylor@homecareassistance.com> wrote:Good Morning,As discussed, here are a few cases we suspect the client of soliciting our caregivers.1. Client: Constance Pathy - Caregiver: Mary June Paclibar Client Pathy called in December after asking the caregiver what she gets paid. He was angry about our margins and said he could just hire her privately. We discussed the contract he had signed and he laughed and said he would read it over. A day later, he terminated services. A week later, the caregiver resigned instantly as she "found a job with a private client".2.
Client: Gloria Gross Burnett - Caregiver: Jan (Carla) Calaustro When we were talking with Mr. Pathy's caregiver (Mary-June) about why she resigned after we've been very good to her over the years, she mentioned that we did not offer her the weekend job for client Burnett. She said Carla got the job and is working there. When we told her that client Burnett had ended services, she began backtracking her story. 3. Client: Gerry Hirsh - Caregiver: Natasha HaynesThe client's daughter had called asking for a referral bonus for referring us to another client (who has been with us for over 1 year). She had spoken with Tim who informed her we do not do that. A week later she emailed us to terminate services. Since then, we have tried to give her caregiver Natasha other full-time work but she has used various excuses such as her back hurts, she wants time off, the client is too far, etc.I messaged Steve Koyanagi about the situation (although we do not have proof, if needed we can get it) and attached our client and caregiver non-solicitation clause. He responded "Due to Quebec laws relating to these types of provisions, we are unlikely to be successful in filing a lawsuit so typically our best route is to go to the collections route outlined above. We can send the letters without evidence, but the truth is we will not actually likely file a lawsuit ever given the state of the law in Quebec".Would it be possible to strengthen our caregiver and client contract as this seems to be a big issue in Quebec with clients soliciting private caregivers.Thanks,Joey TaylorRegional Care Solutions Manager/Directeur régional des solutions de soinsHome Care Assistance/Soins à domicileOffice: 514-907-5065Fax: 514-221-42654464 Ste Catherine WestWestmount, QC, H3Z1R7HomeCareAssistanceMontreal.caRead Our TestimonialsWe Are Hiring!Champions of Longevity