Hi Tim,
She has never mentioned the rate to me but they were in the process of
moving Carol to SageCare and then dropping hours after a few weeks. But the
move did not go well and she came back to Baycrest and continued with our
services. She will be shifted to the independent side in a few weeks and
Carol cannot be left alone as she wanders in the night. I think we have the
potential to get her under 24/7 care.
Do you want me to discuss with Naomi and find out her plans for the move
and then if she brings up the cost factor, I will find out their
preferred rate and let you know.
*Best regards*
*Pauli Shah*
*Client Success Manager*
*Direct: 289-412-1441*
*Office: 905-337-1200*
TheKey.ca <https://thekey.ca/>
[image: TheKey]
On Wed, Sep 13, 2023 at 10:02 AM Timothy Thomas <tt@thekey.com> wrote:
> Pauli, I'm not inclined to offer one so I wouldn't bring it up with her
> yet. The rate is quite favourable as it is. I was simply asking for your
> opinion. Do you think one is warranted in this case?
>
> On Wed, Sep 13, 2023 at 10:00 AM Poulami Shah <poulami.shah@thekey.com>
> wrote:
>
>> Hi Tim,
>>
>> I can speak to Naomi and find out her preferred rate. I will let you know.
>> *Best regards*
>> *Pauli Shah*
>> *Client Success Manager*
>> *Direct: 289-412-1441*
>> *Office: 905-337-1200*
>>
>> TheKey.ca <https://thekey.ca/>
>>
>> [image: TheKey]
>>
>>
>>
>> On Wed, Sep 13, 2023 at 9:58 AM Allison Brennan <
>> allison.brennan@thekey.com> wrote:
>>
>>> Hi Tim
>>>
>>> This is Pauli's client
>>>
>>> They are paying $ 38.50/ HR and receive services monday to sunday 14
>>> HRS/Day (730am-930pm)
>>>
>>> Take Care
>>>
>>>
>>> Allison Brennan
>>>
>>> *Client Success Manager*
>>>
>>>
>>> *Office: 519-954-2111*
>>>
>>> *Direct Line: 437-216-2865*
>>>
>>> *Fax: 519-489-1370*
>>>
>>> TheKey.ca <https://thekey.ca/>
>>>
>>> [image: TheKey]
>>>
>>>
>>> On Wed, Sep 13, 2023 at 9:48 AM Timothy Thomas <tt@thekey.com> wrote:
>>>
>>>> Good moring,
>>>>
>>>> Which one of you manages Naomi Kriss? They're looking for a discount.
>>>> Please let me know what they pay and how many hours of service they receive.
>>>>
>>>> Also whether you have any thoughts around a potential preferred rate.
>>>> Thanks
>>>>
>>>> ---------- Forwarded message ---------
>>>> From: Lito Delapena <paymentapplication@thekey.com>
>>>> Date: Tue, Sep 12, 2023 at 4:40 PM
>>>> Subject: Fwd: Client: Carol Marrus's billing - [#436040]
>>>> To: <tt@thekey.com>, <ccartwright@thekey.com>
>>>>
>>>>
>>>> HI Tim and Cheryl,
>>>>
>>>> Wanted to advise that i have been in contact with Carol Marrus' POA
>>>> Naomi Kriss and have updated their payment terms and explained that they
>>>> would still be invoiced on a weekly basis but the payments would not occur
>>>> until after 2 weeks to provide ample time for review and ensure the account
>>>> is funded to cover the invoices.
>>>>
>>>> Naomi did want to discuss their current Billing rates and explore the
>>>> possibility of changing them to a preferred rate and i advised that would
>>>> need to be a conversation with our office partners. Can you guys giver her
>>>> a call at your earliest convenience to discuss please?
>>>>
>>>> Thank you,
>>>>
>>>> Help Desk Manager
>>>> Billing@thekey.com
>>>> 866-226-1702
>>>>
>>>>
>>>> On Wed, 30 Aug at 11:47 AM , Poulami Shah <
>>>> poulami.shah@homecareassistance.com> wrote:
>>>> Hi Billing Team,
>>>>
>>>> Our client Carol Marrus's daughter Naomi reached out to me and said
>>>> that she has noticed some unusual activity on her account which she doesn't
>>>> seem to understand.
>>>> Could you please call her back and provide some clarification. You can
>>>> reach her at 416-303-3103, she is copied on this email too.
>>>>
>>>> *Best regards*
>>>> *Pauli Shah*
>>>> *Client Success Manager*
>>>> *Direct: 289-412-1441*
>>>> *Office: 905-337-1200*
>>>>
>>>> TheKey.ca <https://thekey.ca/>
>>>>
>>>> [image: TheKey]
>>>>
>>>>
>>>> 436040:611100
>>>>
>>>>
>>>> --
>>>> Tim Thomas
>>>> Head of Canada Division
>>>> *Please note my email has changed:*
>>>> tt@TheKey.com <tt@thekey.com>
>>>> (514) 591-9387
>>>> TheKey.ca <https://www.thekey.ca/>
>>>> [image: TheKey] <https://www.thekey.com/>
>>>>
>>>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>