Re: Payment Required: Follow up on the Outstanding Balance from The Key- CAN To be used for business purposes only | U4B Account - 1000051394

Hi Dilip,

The account was suspended before you sent your email on Thursday, which set
a Friday payment deadline, causing the confusion.

Regarding our account, *please switch our account back to ACH* as we
notified you on Thursday prior to the new statement was produced. This has
been a huge frustration for months and we need you to override the
statement that was produced to get this taken care of. If you cannot
complete this, *please direct me to a supervisor who can help fix this
account*.


Email from Thursday regarding suspension that had already occurred.
[image: image.png]


*Thank you!*



*Lyndsey Organ*

Senior Manager, Accounting | *TheKey*

Mobile: 316.253.6494




On Mon, Mar 2, 2026 at 3:26 PM Dilip Pachanouri <dpacha1@ext.uber.com>
wrote:

> Hi Lyndsey,
>
> The account was automatically suspended because the outstanding balance
> remained unpaid.
>
> Please be advised that the February statement was generated on March 1st
> for CAD 9,897.72 and is due by March 8th.
>
> Regarding your request to switch the payment method from credit card to
> ACH, the account must be in good standing to proceed. Once all pending
> balances, including the February statement, have been fully cleared and the
> account is current, please contact Uber Support at
> business-support@uber.com to assist further on your request.
>
> Regards,
> Dilip
> U4B CC Collections Team
>
>
> On Mon, Mar 2, 2026 at 10:06 PM Lyndsey Organ <lyndsey.organ@thekey.com>
> wrote:
>
>> Thank you for the update. Can you also let us know why our account was
>> deactivated prior to your email from Thursday? I think that was a big
>> confusion.
>>
>> Also, please let us know when you have moved our account back to ACH
>> payment method with terms of net 30 as we need this done prior to the next
>> statement?
>>
>>
>>
>>
>>
>> *Lyndsey Organ*
>>
>> Senior Manager, Accounting | *TheKey*
>>
>> Mobile: 316.253.6494
>>
>>
>>
>>
>> On Mon, Mar 2, 2026 at 10:17 AM Dilip Pachanouri <dpacha1@ext.uber.com>
>> wrote:
>>
>>> Hi Lyndsey,
>>>
>>> I am writing to confirm that we have received your payment in our system
>>> today.
>>>
>>> Our team is currently working to allocate the funds to your account.
>>> Once this process is complete, I will immediately notify you and provide an
>>> update regarding the reactivation of your services.
>>>
>>> Thank you for your patience.
>>>
>>> Regards,
>>> Dilip
>>> U4B CC Collections Team
>>>
>>> On Mon, Mar 2, 2026 at 8:34 PM Lyndsey Organ <lyndsey.organ@thekey.com>
>>> wrote:
>>>
>>>> Hi Dilip,
>>>>
>>>> Can you please let us know the status of our account? I haven't heard
>>>> anything back since my email from Friday.
>>>>
>>>>
>>>> *Thank you!*
>>>>
>>>>
>>>>
>>>> *Lyndsey Organ*
>>>>
>>>> Senior Manager, Accounting | *TheKey*
>>>>
>>>> Mobile: 316.253.6494
>>>>
>>>>
>>>>
>>>>
>>>> On Fri, Feb 27, 2026 at 1:02 PM Lyndsey Organ <lyndsey.organ@thekey.com>
>>>> wrote:
>>>>
>>>>> Hi Dilip,
>>>>>
>>>>> I am writing to formally request the immediate reinstatement of our
>>>>> account. It was inactivated two days ago—prior to the payment deadline
>>>>> provided in your message yesterday.
>>>>>
>>>>> Because the Virtual Card/Net 10 system proved non-functional in 2025,
>>>>> we should have reverted back to our established ACH/Net 30 terms. Since we
>>>>> processed payment yesterday, please update your records before the next
>>>>> statement run to prevent future erroneous shut-offs.
>>>>>
>>>>> Please confirm when service is active.
>>>>>
>>>>>
>>>>> *Thank you!*
>>>>>
>>>>>
>>>>>
>>>>> *Lyndsey Organ*
>>>>>
>>>>> Senior Manager, Accounting | *TheKey*
>>>>>
>>>>> Mobile: 316.253.6494
>>>>>
>>>>> [image: image.png]
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Fri, Feb 27, 2026 at 11:55 AM Dilip Pachanouri <
>>>>> dpacha1@ext.uber.com> wrote:
>>>>>
>>>>>> Hi An Ly,
>>>>>>
>>>>>> Thank you for your email
>>>>>>
>>>>>> We have not yet received the payment in our system. Once the funds
>>>>>> are allocated to your account, we will promptly reactivate your services.
>>>>>>
>>>>>> Regards,
>>>>>> Dilip
>>>>>> U4B CC Collections Team
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Fri, Feb 27, 2026 at 10:10 PM <an.ly@thekey.com> wrote:
>>>>>>
>>>>>>> Hello Dilip,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Our account has been inactive for the past few days. We kindly
>>>>>>> request your assistance in reactivating it as soon as possible. I also
>>>>>>> emailed you yesterday with payment confirmation.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> With our account now up to date, we kindly request that our terms be
>>>>>>> updated back to *Net 30*. Our terms were adjusted when our payment
>>>>>>> method was set up as a Virtual Card. However, we have historically been
>>>>>>> paying via bank transfer and intend to continue doing so.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you for your attention to this matter. Please let us know once
>>>>>>> our terms have been updated.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> An Ly
>>>>>>>
>>>>>>> Accounts Payable Manager| *TheKey*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* an.ly@thekey.com <an.ly@thekey.com>
>>>>>>> *Sent:* Thursday, February 26, 2026 12:56 PM
>>>>>>> *To:* b2b-collections@uber.com; lyndsey.organ@thekey.com
>>>>>>> *Cc:* ddas24@ext.uber.com; dpacha1@ext.uber.com
>>>>>>> *Subject:* RE: Payment Required: Follow up on the Outstanding
>>>>>>> Balance from The Key- CAN To be used for business purposes only | U4B
>>>>>>> Account - 1000051394
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hello Dilip,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> We have initiated payment today. Please see the payment confirmation
>>>>>>> below.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> With our account now up to date, we kindly request that our terms be
>>>>>>> updated back to *Net 30*. Our terms were adjusted when our payment
>>>>>>> method was set up as a Virtual Card. However, we have historically been
>>>>>>> paying via bank transfer and intend to continue doing so.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you for your attention to this matter. Please let us know once
>>>>>>> our terms have been updated.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> An Ly
>>>>>>>
>>>>>>> Accounts Payable Manager| *TheKey*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Dilip Pachanouri <b2b-collections@uber.com>
>>>>>>> *Sent:* Thursday, February 26, 2026 7:00 AM
>>>>>>> *To:* an.ly@thekey.com; lyndsey.organ@thekey.com
>>>>>>> *Cc:* b2b-collections@uber.com; ddas24@ext.uber.com;
>>>>>>> dpacha1@ext.uber.com
>>>>>>> *Subject:* Re: Payment Required: Follow up on the Outstanding
>>>>>>> Balance from The Key- CAN To be used for business purposes only | U4B
>>>>>>> Account - 1000051394
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Dear Valued Customer,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> I hope this email finds you well.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> We are writing to follow up regarding the outstanding balance of
>>>>>>> CA$13,496.72 on your account. Our records indicate that this payment is now
>>>>>>> overdue, and despite previous notifications, we have not yet received the
>>>>>>> funds.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> However, please be advised that if the payment is not processed by
>>>>>>> the end of business tomorrow, we will be required to temporarily suspend
>>>>>>> your account services.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Dilip
>>>>>>>
>>>>>>> U4B CC Collections Team
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From: *
>>>>>>>
>>>>>>> b2b-collections@uber.com
>>>>>>>
>>>>>>> *To: *
>>>>>>>
>>>>>>> "an.ly@thekey.com" , "lyndsey.organ@thekey.com"
>>>>>>>
>>>>>>> *Cc: *
>>>>>>>
>>>>>>> "b2b-collections@uber.com" , "ddas24@ext.uber.com"
>>>>>>>
>>>>>>> *Date: *
>>>>>>>
>>>>>>> 2026-02-23 14:15:46
>>>>>>>
>>>>>>> *Subject: *
>>>>>>>
>>>>>>> Payment Required: Follow up on the Outstanding Balance from The Key-
>>>>>>> CAN To be used for business purposes only | U4B Account - 1000051394
>>>>>>>
>>>>>>> Dear Valued Customer,
>>>>>>>
>>>>>>> We’re following up on our previous email regarding the past due
>>>>>>> balance of CAD 13,496.72 in your The Key- CAN To be used for business
>>>>>>> purposes only account. The following are still open in your account:
>>>>>>>
>>>>>>> Kindly refer to the below table for details of the open balance.
>>>>>>>
>>>>>>> Reference Number
>>>>>>>
>>>>>>> Amount
>>>>>>>
>>>>>>> Due Date
>>>>>>>
>>>>>>> Aging Days
>>>>>>>
>>>>>>> 78C141C313
>>>>>>>
>>>>>>> CAD 13,496.72
>>>>>>>
>>>>>>> 02/08/2026
>>>>>>>
>>>>>>> 15
>>>>>>>
>>>>>>>
>>>>>>> Kindly review the list provided above and let us know if you have
>>>>>>> questions or concerns. We request that you visit business.uber.com to
>>>>>>> immediately update your payment method.
>>>>>>>
>>>>>>> If you have any additional concerns, please reach out to your
>>>>>>> account manager.
>>>>>>>
>>>>>>> Thank you, and we’re looking forward to hearing from you soon.
>>>>>>>
>>>>>>> Regards,
>>>>>>> Dilip
>>>>>>> U4B CC Collections Team
>>>>>>> Account Reference: 6e383027-42bf-4682-b5c9-cc9108ad2541
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From: *
>>>>>>>
>>>>>>> b2b-collections@uber.com
>>>>>>>
>>>>>>> *To: *
>>>>>>>
>>>>>>> "an.ly@thekey.com" , "lyndsey.organ@thekey.com"
>>>>>>>
>>>>>>> *Cc: *
>>>>>>>
>>>>>>> "b2b-collections@uber.com" , "ddas24@ext.uber.com"
>>>>>>>
>>>>>>> *Date: *
>>>>>>>
>>>>>>> 2026-02-18 10:23:48
>>>>>>>
>>>>>>> *Subject: *
>>>>>>>
>>>>>>> Re: Action Required: Outstanding Balances on The Key- CAN To be used
>>>>>>> for business purposes only | U4B Account - 1000051394
>>>>>>>
>>>>>>> Dear Valued Customer,
>>>>>>>
>>>>>>> This is to inform you that our records show a past due balance of
>>>>>>> CAD 21,971.34 in your The Key- CAN To be used for business purposes
>>>>>>> only U4B CC account. We have received a partial payment
>>>>>>> of CAD 8,474.62 till date and the balance of CAD 13,496.72 is yet to be
>>>>>>> received.
>>>>>>>
>>>>>>> Kindly refer to the below table for details of the open balance.
>>>>>>>
>>>>>>> Reference Number
>>>>>>>
>>>>>>> Amount
>>>>>>>
>>>>>>> Due Date
>>>>>>>
>>>>>>> Aging Days
>>>>>>>
>>>>>>> 78C141C313
>>>>>>>
>>>>>>> CAD  13,496.72
>>>>>>>
>>>>>>> 02/08/2026
>>>>>>>
>>>>>>> 10
>>>>>>>
>>>>>>>
>>>>>>> Kindly review the list provided above and let us know if you have
>>>>>>> questions or concerns. We request that you visit business.uber.com to
>>>>>>> immediately update your payment method.
>>>>>>>
>>>>>>> If you have any additional concerns, please reach out to your
>>>>>>> account manager.
>>>>>>>
>>>>>>> Thank you, and we’re looking forward to hearing from you soon.
>>>>>>>
>>>>>>> Regards,
>>>>>>> Dilip
>>>>>>> U4B CC Collections Team
>>>>>>> Account Reference: 6e383027-42bf-4682-b5c9-cc9108ad2541
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From: *
>>>>>>>
>>>>>>> b2b-collections@uber.com
>>>>>>>
>>>>>>> *To: *
>>>>>>>
>>>>>>> "an.ly@thekey.com"
>>>>>>>
>>>>>>> *Cc: *
>>>>>>>
>>>>>>> "b2b-collections@uber.com" , "ddas24@ext.uber.com" , "
>>>>>>> jgampo@ext.uber.com" , "lyndsey.organ@thekey.com"
>>>>>>>
>>>>>>> *Date: *
>>>>>>>
>>>>>>> 2026-02-10 08:41:58
>>>>>>>
>>>>>>> *Subject: *
>>>>>>>
>>>>>>> Re: Action Required: Outstanding Balances on The Key- CAN To be used
>>>>>>> for business purposes only | U4B Account - 1000051394
>>>>>>>
>>>>>>> Hi An Ly,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you for your email
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please note that before transitioning the payment method from credit
>>>>>>> card to ACH, all outstanding balances including the current balance
>>>>>>> of CA$16,624.22 must be fully cleared. There should be no pending amounts
>>>>>>> on the account at the time of this change.
>>>>>>>
>>>>>>>
>>>>>>> Once the account balance is settled in full, we will be routing to
>>>>>>> the support team to proceed with the ACH setup.
>>>>>>>
>>>>>>> Should you have any questions or require assistance with the
>>>>>>> payment, please let us know.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Dilip
>>>>>>>
>>>>>>> U4B CC Collections Team
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From: *
>>>>>>>
>>>>>>> an.ly@thekey.com
>>>>>>>
>>>>>>> *To: *
>>>>>>>
>>>>>>> b2b-collections@uber.com
>>>>>>>
>>>>>>> *Cc: *
>>>>>>>
>>>>>>> ddas24@ext.uber.com, jgampo@ext.uber.com, lyndsey.organ@thekey.com
>>>>>>>
>>>>>>> *Date: *
>>>>>>>
>>>>>>> 2026-02-09 14:24:28
>>>>>>>
>>>>>>> *Subject: *
>>>>>>>
>>>>>>> RE: Action Required: Outstanding Balances on The Key- CAN To be used
>>>>>>> for business purposes only | U4B Account - 1000051394
>>>>>>>
>>>>>>> Hi Dilip,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> We would also like to confirm that we are not using virtual card as
>>>>>>> a form of payment. We will continue to remit payment via bank transfer.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kindly proceed with updating our account to reflect Net 30 terms and
>>>>>>> our preferred payment method.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> An Ly
>>>>>>>
>>>>>>> Accounts Payable Manager| *TheKey*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Dilip Pachanouri <b2b-collections@uber.com>
>>>>>>> *Sent:* Monday, February 9, 2026 12:16 PM
>>>>>>> *To:* an.ly@thekey.com
>>>>>>> *Cc:* b2b-collections@uber.com; ddas24@ext.uber.com;
>>>>>>> jgampo@ext.uber.com; lyndsey.organ@thekey.com
>>>>>>> *Subject:* Re: Action Required: Outstanding Balances on The Key-
>>>>>>> CAN To be used for business purposes only | U4B Account - 1000051394
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi An Ly,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> The account has been activated. However, we have only received
>>>>>>> payment for December, and the January statement has since been generated.
>>>>>>> Please note that the automatic payment attempts on February 8th and 9th
>>>>>>> were unsuccessful.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> As per your payment terms, statements are generated on the 1st of
>>>>>>> each month and payments must be cleared by the 10th. We kindly request that
>>>>>>> you settle the outstanding balance by February 10th to avoid any potential
>>>>>>> suspension of the account.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> The statement has been attached for your reference.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Dilip
>>>>>>>
>>>>>>> U4B CC Collections Team
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From: *
>>>>>>>
>>>>>>> an.ly@thekey.com
>>>>>>>
>>>>>>> *To: *
>>>>>>>
>>>>>>> b2b-collections@uber.com, lyndsey.organ@thekey.com
>>>>>>>
>>>>>>> *Cc: *
>>>>>>>
>>>>>>> ddas24@ext.uber.com, jgampo@ext.uber.com
>>>>>>>
>>>>>>> *Date: *
>>>>>>>
>>>>>>> 2026-02-09 11:54:33
>>>>>>>
>>>>>>> *Subject: *
>>>>>>>
>>>>>>> RE: Action Required: Outstanding Balances on The Key- CAN To be used
>>>>>>> for business purposes only | U4B Account - 1000051394
>>>>>>>
>>>>>>> Hi Dilip,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Is there a service number we can call to restore our service? Our
>>>>>>> account is being deactivated, and our users are unable to use Uber. We need
>>>>>>> to get this resolved ASAP. Thank you for your assistance.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> An Ly
>>>>>>>
>>>>>>> Accounts Payable Manager| *TheKey*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Dilip Pachanouri <b2b-collections@uber.com>
>>>>>>> *Sent:* Monday, February 9, 2026 5:32 AM
>>>>>>> *To:* lyndsey.organ@thekey.com
>>>>>>> *Cc:* b2b-collections@uber.com; ddas24@ext.uber.com;
>>>>>>> jgampo@ext.uber.com; an.ly@thekey.com
>>>>>>> *Subject:* Re: Action Required: Outstanding Balances on The Key-
>>>>>>> CAN To be used for business purposes only | U4B Account - 1000051394
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Lyndsey,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you for confirming the payment. We have received the payment,
>>>>>>> and once it has been fully applied to the account, I will provide an update
>>>>>>> accordingly.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Dilip
>>>>>>>
>>>>>>> U4B CC Collections Team
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From: *
>>>>>>>
>>>>>>> lyndsey.organ@thekey.com
>>>>>>>
>>>>>>> *To: *
>>>>>>>
>>>>>>> b2b-collections@uber.com
>>>>>>>
>>>>>>> *Cc: *
>>>>>>>
>>>>>>> "ddas24@ext.uber.com" , "jgampo@ext.uber.com" , "an.ly@thekey.com"
>>>>>>>
>>>>>>> *Date: *
>>>>>>>
>>>>>>> 2026-02-06 15:37:08
>>>>>>>
>>>>>>> *Subject: *
>>>>>>>
>>>>>>> Re: Action Required: Outstanding Balances on The Key- CAN To be used
>>>>>>> for business purposes only | U4B Account - 1000051394
>>>>>>>
>>>>>>> Hi,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> We paid that balance last week on 1/29. Can you please check on your
>>>>>>> end to see why our payment isn't reflecting?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Thank you!*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Lyndsey Organ*
>>>>>>>
>>>>>>> Senior Manager, Accounting | *TheKey*
>>>>>>>
>>>>>>> Mobile: 316.253.6494
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Fri, Feb 6, 2026 at 3:04 PM Dilip Pachanouri <
>>>>>>> b2b-collections@uber.com> wrote:
>>>>>>>
>>>>>>> Dear Lyndsey,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> We would like to inform you that your account has been temporarily
>>>>>>> suspended due to non-payment of the outstanding balance from the December
>>>>>>> statement. Additionally, the January statement was generated on 1st
>>>>>>> February is available for your review and due by 08th Feb.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kindly arrange for the outstanding payment to be processed at
>>>>>>> earliest. Once payment has been made, please notify us so we can promptly
>>>>>>> review and reactivate your account and continue providing our services.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> If you require any clarification regarding the outstanding amounts
>>>>>>> or payment details, please do not hesitate to contact us.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Dilip
>>>>>>>
>>>>>>> U4B CC Collections Team
>>>>>>>
>>>>>>> *From: *
>>>>>>>
>>>>>>> dpacha1@ext.uber.com
>>>>>>>
>>>>>>> *To: *
>>>>>>>
>>>>>>> "Lyndsey Organ"
>>>>>>>
>>>>>>> *Cc: *
>>>>>>>
>>>>>>> b2b-collections@uber.com, jgampo@ext.uber.com, "ddas24@ext.uber.com"
>>>>>>> , "an.ly@thekey.com"
>>>>>>>
>>>>>>> *Date: *
>>>>>>>
>>>>>>> 2026-02-04 13:05:34
>>>>>>>
>>>>>>> *Subject: *
>>>>>>>
>>>>>>> Re: Action Required: Outstanding Balances on The Key- CAN To be used
>>>>>>> for business purposes only | U4B Account - 1000051394
>>>>>>>
>>>>>>> Dear Lyndsey,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please advise when the outstanding balance of CAD 8,474.62 is
>>>>>>> expected to be processed, as your account is currently 34 days past due.
>>>>>>> Additionally, your January statement has been generated and is now
>>>>>>> available for your review.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> We require an immediate update on your payment status. Please be
>>>>>>> advised that the account will be subject to suspension, including potential
>>>>>>> service disruption, if the outstanding balance remains unpaid.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Dilip
>>>>>>>
>>>>>>> U4B CC Collections Team
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Fri, Jan 30, 2026 at 10:34 AM Dilip Pachanouri <
>>>>>>> dpacha1@ext.uber.com> wrote:
>>>>>>>
>>>>>>> Hi Lyndsey,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you for your email
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please note that before transitioning the payment method from credit
>>>>>>> card to ACH, all outstanding balances including the current balance must be
>>>>>>> fully cleared. There should be no pending amounts on the account at the
>>>>>>> time of this change.
>>>>>>>
>>>>>>> Once the account balance is settled in full, we will be routing to
>>>>>>> the support team to proceed with the ACH setup.
>>>>>>>
>>>>>>> Should you have any questions or require assistance with the
>>>>>>> payment, please let us know.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Dilip
>>>>>>>
>>>>>>> U4B CC Collections Team
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Fri, Jan 30, 2026 at 6:34 AM Lyndsey Organ <
>>>>>>> lyndsey.organ@thekey.com> wrote:
>>>>>>>
>>>>>>> Hello,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Our payment terms should now be Net 30, as we should be set up for
>>>>>>> ACH payment, which we previously notified your team about, since the credit
>>>>>>> card option failed the first bill we tried to pay with credit card. Please
>>>>>>> update our payment terms on your end. Here is an email sent out at the
>>>>>>> beginning of January.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Thank you!*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Lyndsey Organ*
>>>>>>>
>>>>>>> Senior Manager, Accounting | *TheKey*
>>>>>>>
>>>>>>> Mobile: 316.253.6494
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Fri, Jan 30, 2026 at 8:20 AM Dilip Pachanouri <
>>>>>>> b2b-collections@uber.com> wrote:
>>>>>>>
>>>>>>> Dear Lyndsey,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> I am writing to follow up on my previous email regarding the
>>>>>>> outstanding balance of CAD 8,474.62, which is now 23 days past due.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Your payment terms are immediately and should be cleared by the 10th
>>>>>>> of each month after statement generated. We kindly request that this
>>>>>>> overdue amount be settled as soon as possible to avoid any disruption to
>>>>>>> your account, including potential suspension of services.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please let us know once the payment has been made.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> We appreciate your prompt attention to this matter and look forward
>>>>>>> to your confirmation.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Dilip
>>>>>>>
>>>>>>> U4B CC Collections Team
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From: *
>>>>>>>
>>>>>>> b2b-collections@uber.com
>>>>>>>
>>>>>>> *To: *
>>>>>>>
>>>>>>> "lyndsey.organ@thekey.com"
>>>>>>>
>>>>>>> *Cc: *
>>>>>>>
>>>>>>> "b2b-collections@uber.com" , "ddas24@ext.uber.com" , "
>>>>>>> an.ly@thekey.com" , "dpacha1@ext.uber.com"
>>>>>>>
>>>>>>> *Date: *
>>>>>>>
>>>>>>> 2026-01-27 05:59:47
>>>>>>>
>>>>>>> *Subject: *
>>>>>>>
>>>>>>> Re: Action Required: Outstanding Balances on The Key- CAN To be used
>>>>>>> for business purposes only | U4B Account - 1000051394
>>>>>>>
>>>>>>> Dear Valued Customer,
>>>>>>>
>>>>>>> Kind Reminder
>>>>>>>
>>>>>>> We’re following up on our previous email regarding the past due
>>>>>>> balance of CAD 13,286.03 in your The Key- CAN To be used for
>>>>>>> business purposes only U4B CC account. We have received a partial payment
>>>>>>> of CAD 4,811.41 till date and the balance of CAD 8,474.62 is yet to be
>>>>>>> received.
>>>>>>>
>>>>>>> Kindly refer to the below table for details of the open balance.
>>>>>>>
>>>>>>> Reference Number
>>>>>>>
>>>>>>> Amount
>>>>>>>
>>>>>>> Due Date
>>>>>>>
>>>>>>> Aging Days
>>>>>>>
>>>>>>> 9EBA94B5D1
>>>>>>>
>>>>>>> CAD 8,474.62
>>>>>>>
>>>>>>> 01/08/2026
>>>>>>>
>>>>>>> 19
>>>>>>>
>>>>>>>
>>>>>>> Kindly review the list provided above and let us know if you have
>>>>>>> questions or concerns. We request that you visit business.uber.com to
>>>>>>> immediately update your payment method.
>>>>>>>
>>>>>>> If you have any additional concerns, please reach out to your
>>>>>>> account manager.
>>>>>>>
>>>>>>> Thank you, and we’re looking forward to hearing from you soon.
>>>>>>>
>>>>>>> Regards,
>>>>>>> Dilip
>>>>>>> U4B CC Collections Team
>>>>>>> Account Reference: 6e383027-42bf-4682-b5c9-cc9108ad2541
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From: *
>>>>>>>
>>>>>>> b2b-collections@uber.com
>>>>>>>
>>>>>>> *To: *
>>>>>>>
>>>>>>> "lyndsey.organ@thekey.com"
>>>>>>>
>>>>>>> *Cc: *
>>>>>>>
>>>>>>> "b2b-collections@uber.com" , "ddas24@ext.uber.com" , "
>>>>>>> an.ly@thekey.com" , "dpacha1@ext.uber.com"
>>>>>>>
>>>>>>> *Date: *
>>>>>>>
>>>>>>> 2026-01-21 10:15:20
>>>>>>>
>>>>>>> *Subject: *
>>>>>>>
>>>>>>> Re: Action Required: Outstanding Balances on The Key- CAN To be used
>>>>>>> for business purposes only | U4B Account - 1000051394
>>>>>>>
>>>>>>> Dear Valued Customer,
>>>>>>>
>>>>>>> We’re following up on our previous email regarding the past due
>>>>>>> balance of CAD 13,286.03 in your The Key- CAN To be used for
>>>>>>> business purposes only U4B CC account. We have received a partial payment
>>>>>>> of CAD 4,811.41 till date and the balance of CAD 8,474.62 is yet to be
>>>>>>> received.
>>>>>>>
>>>>>>> Kindly refer to the below table for details of the open balance.
>>>>>>>
>>>>>>> Reference Number
>>>>>>>
>>>>>>> Amount
>>>>>>>
>>>>>>> Due Date
>>>>>>>
>>>>>>> Aging Days
>>>>>>>
>>>>>>> 9EBA94B5D1
>>>>>>>
>>>>>>> CAD 8,474.62
>>>>>>>
>>>>>>> 01/08/2026
>>>>>>>
>>>>>>> 13
>>>>>>>
>>>>>>>
>>>>>>> Kindly review the list provided above and let us know if you have
>>>>>>> questions or concerns. We request that you visit business.uber.com to
>>>>>>> immediately update your payment method.
>>>>>>>
>>>>>>> If you have any additional concerns, please reach out to your
>>>>>>> account manager.
>>>>>>>
>>>>>>> Thank you, and we’re looking forward to hearing from you soon.
>>>>>>>
>>>>>>> Regards,
>>>>>>> Dilip
>>>>>>> U4B CC Collections Team
>>>>>>> Account Reference: 6e383027-42bf-4682-b5c9-cc9108ad2541
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From: *
>>>>>>>
>>>>>>> b2b-collections@uber.com
>>>>>>>
>>>>>>> *To: *
>>>>>>>
>>>>>>> "lyndsey.organ@thekey.com"
>>>>>>>
>>>>>>> *Cc: *
>>>>>>>
>>>>>>> "b2b-collections@uber.com" , "ddas24@ext.uber.com" , "
>>>>>>> an.ly@thekey.com" , "dpacha1@ext.uber.com"
>>>>>>>
>>>>>>> *Date: *
>>>>>>>
>>>>>>> 2026-01-16 11:39:46
>>>>>>>
>>>>>>> *Subject: *
>>>>>>>
>>>>>>> Re: Action Required: Outstanding Balances on The Key- CAN To be used
>>>>>>> for business purposes only | U4B Account - 1000051394
>>>>>>>
>>>>>>> Dear Valued Customer,
>>>>>>>
>>>>>>> This is to inform you that our records show a past due balance of
>>>>>>> CAD 13,286.03 in your The Key- CAN To be used for business purposes
>>>>>>> only U4B CC account. We have received a partial payment
>>>>>>> of CAD 4,811.41 till date and the balance of CAD 8,474.62 is yet to be
>>>>>>> received.
>>>>>>>
>>>>>>> Kindly refer to the below table for details of the open balance.
>>>>>>>
>>>>>>> Reference Number
>>>>>>>
>>>>>>> Amount
>>>>>>>
>>>>>>> Due Date
>>>>>>>
>>>>>>> Aging Days
>>>>>>>
>>>>>>> 9EBA94B5D1
>>>>>>>
>>>>>>> CAD 8,474.62
>>>>>>>
>>>>>>> 01/08/2026
>>>>>>>
>>>>>>> 08
>>>>>>>
>>>>>>>
>>>>>>> Kindly review the list provided above and let us know if you have
>>>>>>> questions or concerns. We request that you visit business.uber.com to
>>>>>>> immediately update your payment method.
>>>>>>>
>>>>>>> If you have any additional concerns, please reach out to your
>>>>>>> account manager.
>>>>>>>
>>>>>>> Thank you, and we’re looking forward to hearing from you soon.
>>>>>>>
>>>>>>> Regards,
>>>>>>> Dilip
>>>>>>> U4B CC Collections Team
>>>>>>> Account Reference: 6e383027-42bf-4682-b5c9-cc9108ad2541
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From: *
>>>>>>>
>>>>>>> dpacha1@ext.uber.com
>>>>>>>
>>>>>>> *To: *
>>>>>>>
>>>>>>> "Lyndsey Organ"
>>>>>>>
>>>>>>> *Cc: *
>>>>>>>
>>>>>>> b2b-collections@uber.com, "ddas24@ext.uber.com" , "an.ly@thekey.com"
>>>>>>> , "schand96@ext.uber.com"
>>>>>>>
>>>>>>> *Date: *
>>>>>>>
>>>>>>> 2026-01-06 05:59:05
>>>>>>>
>>>>>>> *Subject: *
>>>>>>>
>>>>>>> Re: Action Required: Outstanding Balances on The Key- CAN To be used
>>>>>>> for business purposes only | U4B Account - 1000051394
>>>>>>>
>>>>>>> Hi Lyndsey,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you for the payment confirmation. We will inform you as soon
>>>>>>> as it reflects in our account.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Dilip
>>>>>>>
>>>>>>> U4B CC Collections Team
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Jan 5, 2026 at 12:40 PM Lyndsey Organ <
>>>>>>> lyndsey.organ@thekey.com> wrote:
>>>>>>>
>>>>>>> Good afternoon,
>>>>>>>
>>>>>>>
>>>>>>> Please see payment confirmation below. You should see these funds in
>>>>>>> your bank within 3-5 business days.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Thank you!*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Lyndsey Organ*
>>>>>>>
>>>>>>> Senior Manager, Accounting | *TheKey*
>>>>>>>
>>>>>>> Mobile: 316.253.6494
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Fri, Jan 2, 2026 at 1:34 PM Dilip Pachanouri <
>>>>>>> b2b-collections@uber.com> wrote:
>>>>>>>
>>>>>>> Hi Lyndsey,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you for your email
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please process the payment using the ACH bank details provided
>>>>>>> below. The December statement has also been generated and is attached for
>>>>>>> your reference; kindly review it to ensure all information is accurate.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Additionally, before switching from credit card to ACH, please
>>>>>>> ensure that any outstanding balance is cleared.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Bank Name
>>>>>>>
>>>>>>> Citibank
>>>>>>>
>>>>>>> Bank Address
>>>>>>>
>>>>>>> 123 Front St West, Toronto, ON M5J 2M3, Canada
>>>>>>>
>>>>>>> Account Name
>>>>>>>
>>>>>>> UBER HOLDINGS CANADA INC
>>>>>>>
>>>>>>> Account Number
>>>>>>>
>>>>>>> 3007300001
>>>>>>>
>>>>>>> ABA/Routing Number
>>>>>>>
>>>>>>> 032820012
>>>>>>>
>>>>>>> SWIFT/BIC
>>>>>>>
>>>>>>> CITICATTBCH
>>>>>>>
>>>>>>> Memo/Addit. Info
>>>>>>>
>>>>>>> U4B 6e383027-42bf-4682-b5c9-cc9108ad2541
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> We would appreciate it if you could share the proof of payment after
>>>>>>> processing.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Dilip
>>>>>>>
>>>>>>> U4B CC Collections Team
>>>>>>>
>>>>>>>
>>>>>>> *From: *
>>>>>>>
>>>>>>> lyndsey.organ@thekey.com
>>>>>>>
>>>>>>> *To: *
>>>>>>>
>>>>>>> b2b-collections@uber.com
>>>>>>>
>>>>>>> *Cc: *
>>>>>>>
>>>>>>> "ddas24@ext.uber.com" , "an.ly@thekey.com" , "dpacha1@ext.uber.com"
>>>>>>> , "schand96@ext.uber.com"
>>>>>>>
>>>>>>> *Date: *
>>>>>>>
>>>>>>> 2025-12-31 11:37:54
>>>>>>>
>>>>>>> *Subject: *
>>>>>>>
>>>>>>> Re: Action Required: Outstanding Balances on The Key- CAN To be used
>>>>>>> for business purposes only | U4B Account - 1000051394
>>>>>>>
>>>>>>> Hi Dilip,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> After discussing with our AP team, we encountered an issue paying
>>>>>>> you via credit card on the last payment, so we changed the payment method
>>>>>>> back to ACH vs credit card. Therefore, please change our payment terms back
>>>>>>> to net30 as we will not be paying via credit card in the near future.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Thank you!*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Lyndsey Organ*
>>>>>>>
>>>>>>> Senior Manager, Accounting | *TheKey*
>>>>>>>
>>>>>>> Mobile: 316.253.6494
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Dec 31, 2025 at 5:02 AM Dilip Pachanouri <
>>>>>>> b2b-collections@uber.com> wrote:
>>>>>>>
>>>>>>> Hi Lyndsey,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you for your email
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> The credit card account is not enrolled in a Net 30 payment plan,
>>>>>>> accordingly, the outstanding balance is immediately due. We have received
>>>>>>> CAD 5,281.13 to date, with a remaining balance of CAD 4,811.41 outstanding.
>>>>>>> Please log in to business.uber.com to submit payment. Let us know
>>>>>>> if you have any questions.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Dilip
>>>>>>>
>>>>>>> U4B CC Collections Team
>>>>>>>
>>>>>>>
>>>>>>> *From: *
>>>>>>>
>>>>>>> lyndsey.organ@thekey.com
>>>>>>>
>>>>>>> *To: *
>>>>>>>
>>>>>>> "Dilip Pachanouri"
>>>>>>>
>>>>>>> *Cc: *
>>>>>>>
>>>>>>> b2b-collections@uber.com, "ddas24@ext.uber.com" , "
>>>>>>> schand96@ext.uber.com" , "An Ly"
>>>>>>>
>>>>>>> *Date: *
>>>>>>>
>>>>>>> 2025-12-29 08:13:39
>>>>>>>
>>>>>>> *Subject: *
>>>>>>>
>>>>>>> Re: Action Required: Outstanding Balances on The Key- CAN To be used
>>>>>>> for business purposes only | U4B Account - 1000051394
>>>>>>>
>>>>>>> Hi all,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> After speaking with our AP team, it seems that invoices prior to the
>>>>>>> 12/1 invoice had terms of Net 30. Therefore, we show the 12/1 invoice with
>>>>>>> a due date of 12/31/25. Please check to see why the payment terms changed
>>>>>>> on this last bill.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Thank you!*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Lyndsey Organ*
>>>>>>>
>>>>>>> Senior Manager, Accounting | *TheKey*
>>>>>>>
>>>>>>> Mobile: 316.253.6494
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Fri, Dec 26, 2025 at 8:40 AM Dilip Pachanouri <
>>>>>>> dpacha1@ext.uber.com> wrote:
>>>>>>>
>>>>>>> Hi Lyndsey,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you for the update. We have revised our records and will use
>>>>>>> the contacts provided for all future communications.
>>>>>>>
>>>>>>> We appreciate you coordinating with your AP team and look forward to
>>>>>>> your update.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Dilip
>>>>>>>
>>>>>>> U4B CC Collections Team
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Fri, Dec 26, 2025 at 6:20 AM Lyndsey Organ <
>>>>>>> lyndsey.organ@thekey.com> wrote:
>>>>>>>
>>>>>>> Hello,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> It looks as if your contact list may be outdated. Can you use the
>>>>>>> below for future communications? I will work with our AP team for a status
>>>>>>> on the invoice.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Invoice questions and general inquiries -> Coupasupport@thekey.com
>>>>>>>
>>>>>>> Invoice submission *only *(in PDF format) ->
>>>>>>> invoices@thekey.coupahost.com
>>>>>>>
>>>>>>> Invoice submission *only *(in non-PDF format, ex: Word, Excel,
>>>>>>> image files, etc.) -> utility_rent@thekey.com
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Thank you!*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Lyndsey Organ*
>>>>>>>
>>>>>>> Senior Manager, Accounting | *TheKey*
>>>>>>>
>>>>>>> Mobile: 316.253.6494
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Fri, Dec 26, 2025 at 8:12 AM Dilip Pachanouri <
>>>>>>> b2b-collections@uber.com> wrote:
>>>>>>>
>>>>>>> Dear Valued Customer,
>>>>>>>
>>>>>>> Kind Reminder
>>>>>>>
>>>>>>> This is to inform you that our records show a past due balance of
>>>>>>> CAD 10,092.54 in your The Key- CAN To be used for business purposes
>>>>>>> only U4B CC account. We have received a partial payment of CAD
>>>>>>> 5,281.13 till date and the balance of CAD 4,811.41 is yet to be received.
>>>>>>>
>>>>>>> Kindly refer to the below table for details of the open balance.
>>>>>>>
>>>>>>> Reference Number
>>>>>>>
>>>>>>> Amount
>>>>>>>
>>>>>>> Due Date
>>>>>>>
>>>>>>> Aging Days
>>>>>>>
>>>>>>> 6A32986444
>>>>>>>
>>>>>>> CAD 4,811.41
>>>>>>>
>>>>>>> 12/08/2025
>>>>>>>
>>>>>>> 19
>>>>>>>
>>>>>>>
>>>>>>> Kindly review the list provided above and let us know if you have
>>>>>>> questions or concerns. We request that you visit business.uber.com to
>>>>>>> immediately update your payment method.
>>>>>>>
>>>>>>> If you have any additional concerns, please reach out to your
>>>>>>> account manager.
>>>>>>>
>>>>>>> Thank you, and we’re looking forward to hearing from you soon.
>>>>>>>
>>>>>>> Holiday Notice: Please ensure all outstanding dues are settled to
>>>>>>> avoid any service interruptions during the festive period.
>>>>>>>
>>>>>>> Regards,
>>>>>>> Dilip
>>>>>>> U4B CC Collections Team
>>>>>>> Account Reference: 6e383027-42bf-4682-b5c9-cc9108ad2541
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From: *
>>>>>>>
>>>>>>> b2b-collections@uber.com
>>>>>>>
>>>>>>> *To: *
>>>>>>>
>>>>>>> "victoria.conwell@thekey.com" , "anotte.francois@thekey.com" , "
>>>>>>> andreas.kozak@thekey.com" , "tt@thekey.com" , "
>>>>>>> seth.poindexter@thekey.com" , "kahla.malveda@thekey.com"
>>>>>>>
>>>>>>> *Cc: *
>>>>>>>
>>>>>>> "b2b-collections@uber.com" , "ddas24@ext.uber.com" , "
>>>>>>> schand96@ext.uber.com"
>>>>>>>
>>>>>>> *Date: *
>>>>>>>
>>>>>>> 2025-12-22 08:47:38
>>>>>>>
>>>>>>> *Subject: *
>>>>>>>
>>>>>>> Re: Action Required: Outstanding Balances on The Key- CAN To be used
>>>>>>> for business purposes only | U4B Account - 1000051394
>>>>>>>
>>>>>>> Dear Valued Customer,
>>>>>>>
>>>>>>> This is to inform you that our records show a past due balance of
>>>>>>> CAD 10,092.54 in your The Key- CAN To be used for business purposes
>>>>>>> only U4B CC account. We have received a partial payment of CAD
>>>>>>> 5,281.13 till date and the balance of CAD 4,811.41 is yet to be received.
>>>>>>>
>>>>>>> Kindly refer to the below table for details of the open balance.
>>>>>>>
>>>>>>> Reference Number
>>>>>>>
>>>>>>> Amount
>>>>>>>
>>>>>>> Due Date
>>>>>>>
>>>>>>> Aging Days
>>>>>>>
>>>>>>> 6A32986444
>>>>>>>
>>>>>>> CAD 4,811.41
>>>>>>>
>>>>>>> 12/08/2025
>>>>>>>
>>>>>>> 15
>>>>>>>
>>>>>>>
>>>>>>> Kindly review the list provided above and let us know if you have
>>>>>>> questions or concerns. We request that you visit business.uber.com to
>>>>>>> immediately update your payment method.
>>>>>>>
>>>>>>> If you have any additional concerns, please reach out to your
>>>>>>> account manager.
>>>>>>>
>>>>>>> Thank you, and we’re looking forward to hearing from you soon.
>>>>>>>
>>>>>>>
>>>>>>> Holiday Notice: Please ensure all outstanding dues are settled by
>>>>>>> December 23rd to avoid any service interruptions during the festive period
>>>>>>>
>>>>>>> Regards,
>>>>>>> Dilip
>>>>>>> U4B CC Collections Team
>>>>>>> Account Reference: 6e383027-42bf-4682-b5c9-cc9108ad254
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From: *
>>>>>>>
>>>>>>> dpacha1@ext.uber.com
>>>>>>>
>>>>>>> *To: *
>>>>>>>
>>>>>>> anotte.francois@thekey.com, andreas.kozak@thekey.com, tt@thekey.com,
>>>>>>> victoria.conwell@thekey.com, seth.poindexter@thekey.com,
>>>>>>> kahla.malveda@thekey.com
>>>>>>>
>>>>>>> *Cc: *
>>>>>>>
>>>>>>> b2b-collections@uber.com, "Debkanya Das" , "Subhasree
>>>>>>> Chandrasekaran"
>>>>>>>
>>>>>>> *Date: *
>>>>>>>
>>>>>>> 2025-12-17 09:01:46
>>>>>>>
>>>>>>> *Subject: *
>>>>>>>
>>>>>>> Action Required: Outstanding Balances on The Key- CAN To be used for
>>>>>>> business purposes only | U4B Account - 1000051394
>>>>>>>
>>>>>>> Dear Valued Customer,
>>>>>>>
>>>>>>> This is to inform you that our records show a past due balance of
>>>>>>> CAD 10,092.54 in your The Key- CAN To be used for business purposes
>>>>>>> only U4B CC account. We have received a partial payment of CAD
>>>>>>> 5,281.13 till date and the balance of CAD 4,811.41 is yet to be received.
>>>>>>>
>>>>>>> Kindly refer to the below table for details of the open balance.
>>>>>>>
>>>>>>> Reference Number
>>>>>>>
>>>>>>> Amount
>>>>>>>
>>>>>>> Due Date
>>>>>>>
>>>>>>> Aging Days
>>>>>>>
>>>>>>> 6A32986444
>>>>>>>
>>>>>>> CAD 4,811.41
>>>>>>>
>>>>>>> 12/08/2025
>>>>>>>
>>>>>>> 09
>>>>>>>
>>>>>>>
>>>>>>> Kindly review the list provided above and let us know if you have
>>>>>>> questions or concerns. We request that you visit business.uber.com to
>>>>>>> immediately update your payment method.
>>>>>>>
>>>>>>> If you have any additional concerns, please reach out to your
>>>>>>> account manager.
>>>>>>>
>>>>>>> Thank you, and we’re looking forward to hearing from you soon.
>>>>>>>
>>>>>>> Regards,
>>>>>>> Dilip
>>>>>>> U4B CC Collections Team
>>>>>>> Account Reference: 6e383027-42bf-4682-b5c9-cc9108ad2541
>>>>>>>
>>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>>> send an email to b2b-collections+unsubscribe@uber.com.
>>>>>>>
>>>>>>>