Hello Tim-
As discussed on Friday, sending you this data in hopes your team can
validate the selections we've made for each client. If you review the
summary provided, you'll notice each client (column D) has a Primary Tag &
Multi-Select Tag. The purpose of these and definitions for each are below.
If your team can "Comment" on teach client if tagged in correctly, I can
update those and once complete, we can import those tags to NetSuite.
https://docs.google.com/spreadsheets/d/18a_2kEhZ_dO_7rq1WtcCtbPg8jw7_4xV/edi
t?usp=sharing
<https://docs.google.com/spreadsheets/d/18a_2kEhZ_dO_7rq1WtcCtbPg8jw7_4xV/ed
it?usp=sharing&ouid=114633849602778058975&rtpof=true&sd=true>
&ouid=114633849602778058975&rtpof=true&sd=true
Purpose of Primary Tag
The primary tag is used by OTC to identify the clients Gross Invoicing
Volume & AR balance by their type of customer/segment. The clients primary
tag also drives the approach for that specific client's bad debt allowance;
For Example, we reserve Private Pay balances at 90 days past due but VA we
do not reserve until 180 days past due, knowing historical timing
w/payments. We would follow this same logic for Government tags in Canada.
With the exception of AOB clients in the US, both the Primary and Secondary
tags are added during the new client audit process based on how the client
is tagged by the field in ClearCare.
Purpose of Secondary Tag
When different from the Primary Tag, the secondary/multi-select tag provides
insight to special handling processes, exceptions, and the multitude of
process adaptations we adhere to from an invoice delivery and/or collections
perspective. For example, there are several Multi-Select options that begin
with AOB; highlighting clients who require manual care notes, who manage
their own submissions, who run through a referral source. With the exception
of AOB clients in the US, both the Primary and Secondary tags are added
during the new client audit process based on how the client is tagged by the
field in ClearCare.
Primary
Mutli-Select
Rationale
Private Pay
Facility
Client is paying for their bill but resides in a facility. The facility is
not paying the invoice and has no financial obligation to TheKey.
Private Pay
Government
Client is paying for their bill and has a portion of their care paid for by
a Government entity.
Private Pay
Private Pay
Client is paying for their bill and resides in their personal residence.
Facility
Facility
TheKey is caring for patients in the facility and the facility pays the
invoice. The patient has no financial obligation to TheKey.
Facility
Government
TheKey is caring for patients in the facility and the facility pays the
invoice, part of this payment is supported by Government funding and/or is a
government owned facility/government land. The patient has no financial
obligation to TheKey.
Elizabeth Clark
Director