Yes, we’re definitely doing that, as well, I’m letting the weekend Caregiver go, we’re going to look for someone who’s more proactive.Maria Licoudis RNCare Managermlicoudis@homecareassistance.comOffice:514-907-5065On Mar 13, 2023, at 1:16 PM, Timothy Thomas <tt@thekey.com> wrote:Thank you Maria. I trust you're doing everything you can. It might be beneficial, with the consent of the family, to engage with the Nurse and address her concerns. On Mon, Mar 13, 2023 at 1:12 PM Maria Licoudis <mlicoudis@thekey.com> wrote:It’s the nurse Anne. They’re from the west island is CLSC, she’s had a big fight with us from the beginning, even before Mrs. capel had a bedsore.She treats the daytime caregivers very poorly.However, this past weekend, Risikat probably did not turn and position. Mrs. Capel, like she was supposed to, the bedsore looks horrendous. Huge bedsore change from Friday. The Monday to Friday caregivers are excellent, turning and positioning her with a 1 to 2 hours as we had discussed.I’ve advised the family by email because that is the weather like to be contacted because the CLSC nurse is going to contact them as well. We are letting Rizikat go and we need to find someone who is proactive like the weekday caregivers.MariaMaria Licoudis RNCare Managermlicoudis@homecareassistance.comOffice:514-907-5065On Mar 13, 2023, at 1:08 PM, Joey Taylor <joey.taylor@thekey.com> wrote:Good Afternoon,Looping everyone in as Im in the office with Maria.Mrs. Capel (24/7 client), the social worker involved left a completely unprofessional VM and then spoke with Maria (on speaker) saying how she is going to tell the client how they are wasting money on our services and that we provide terrible service. This is not the first time we have had issues with this social worker regarding Mrs. Capel. She had also made comments in the past about the Capel family calling the children spoiled brats who don't deserve care. This is close to becoming a service failure for a very long-term 24/7 client.Thanks,
-- Tim ThomasHead of Canada DivisionPlease note my email has changed:tt@TheKey.com(514) 591-9387TheKey.com