Re: CAD Email #1 Communication - 04/19/2024

Good Morning,
Here are the missing emails for Montreal. Sorry for the delay.

*1. Chateau Sur Le Lac Residence: *
info@chateausurlelac.com
nurses@chateausurlelac.com
dsi@chateausurlelac.com
*2. Erna Medeke:*
judyg@rogers.com
jackie22gal@gmail.com
*3. Residence Lumia:*
jsantiago@cogir.net
ssivaraman@cogir.net
blarose@cogir.net
mfbrasseur@cogir.net
jnmianziula@cogir.net
*4. Orientation Schedule:*
This is not a client. No communication needed.
*5. Eva Kertezs:*
beatrice.kertesz@gmail.com
<https://montreal.clearcareonline.ca/profile/resubscribe-dialog/23581034/email/>
*6. Guiseppa Sanalitro:*
jsanalitro@ville.kirkland.qc.ca
*7. Alva Grigioni:*
ester.bucci@hotmail.com
*8. Maxwell Residence:*
farzad@maxwellresidence.com
marlene@maxwellresidence.com
*9. Residence Chateau Pierrefonds*
info@chateaupierrefonds.com
lise@chateaupierrefonds.com
*10. Helen Buck*
rachel@schwartz.ca
nancy.buck@me.com
*11. Helen Eliadis*
peliadis@videotron.ca
<https://montreal.clearcareonline.ca/profile/resubscribe-dialog/100023608453/email/>
constantine_eliadis@protonmail.com
H.eliadis@videotron.ca
*12. Ode Garfinkle*
chanamark@gmail.com
<https://montreal.clearcareonline.ca/activity/send-email/>

On Wed, May 1, 2024 at 9:13 AM Timothy Thomas <tt@thekey.com> wrote:

>  @Joey Taylor <joey.taylor@thekey.com> Please take care of this right
> away.
>
> Thanks
>
> On Tue, Apr 30, 2024 at 6:24 PM Lito Delapena <lito.delapena@thekey.com>
> wrote:
>
>> HI All,
>>
>> Completed another round of Montreal go live emails we are now only
>> missing 12 more emails addresses for this step to be complete
>>
>> @Timothy Thomas <tt@thekey.com>  Can i escalate this to you please,
>> attached are the remaining 12 clients we need email addresses for.
>>
>> Thank you,
>>
>> Lito Delapena
>> Help Desk Manager
>> * Please note my email has changed: *
>> lito.delapena@thekey.com
>> <https://brand.thekey.com/esg/lito.delapena@thekey.com>
>> 619-722-8561 Ext. 190013
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>>
>> On Tue, Apr 30, 2024 at 11:58 AM Alyson Rohane <alyson.rohane@thekey.com>
>> wrote:
>>
>>> Sorry, that was sent before I was ready! The link to the language
>>> preference file is below. I just followed up to the other thread for Joey
>>> to confirm the missing email addresses as soon as possible.
>>>
>>>
>>> https://docs.google.com/spreadsheets/d/1oHOEGLvY1Q1AvuX8ALXlOABKpqqTSAbm/edit#gid=669459671
>>>
>>> On Tue, Apr 30, 2024 at 11:56 AM Alyson Rohane <alyson.rohane@thekey.com>
>>> wrote:
>>>
>>>> Hey, Lito -
>>>>
>>>> Here is the link to the language preference for the remaining Montreal
>>>> customers. Can you please send out the communication?
>>>>
>>>> On Mon, Apr 29, 2024 at 4:00 PM Alyson Rohane <alyson.rohane@thekey.com>
>>>> wrote:
>>>>
>>>>> Thank you so much for the update, Lito!
>>>>>
>>>>> Joey should be providing the language and missing emails for the
>>>>> remaining customers. Once he sends that over, we can confirm it matches and
>>>>> go from there!
>>>>>
>>>>> On Mon, Apr 29, 2024 at 3:38 PM Lito Delapena <
>>>>> lito.delapena@thekey.com> wrote:
>>>>>
>>>>>> Thank you Alyson!
>>>>>>
>>>>>> I have replicated what i did for Vancouver for the remaining
>>>>>> Waterloo clients, a lone email was sent to
>>>>>> makress@regionofwaterloo.ca.
>>>>>>
>>>>>> Montreal go live emails have also been sent per the breakdown of
>>>>>> Language preference below:
>>>>>>
>>>>>> Montreal English- 38 clients
>>>>>> Montreal French- 11 Clients
>>>>>>
>>>>>> 41 Montréal clients remaining to be notified as there were no
>>>>>> language preferences provided.
>>>>>>
>>>>>> Attached is an updated copy of all clients who have been notified,
>>>>>> please let me know if you have any questions
>>>>>>
>>>>>> Thank you
>>>>>>
>>>>>> Lito Delapena
>>>>>> Help Desk Manager
>>>>>> * Please note my email has changed: *
>>>>>> lito.delapena@thekey.com
>>>>>> <https://brand.thekey.com/esg/lito.delapena@thekey.com>
>>>>>> 619-722-8561 Ext. 190013
>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>
>>>>>>
>>>>>> On Mon, Apr 29, 2024 at 10:21 AM Alyson Rohane <
>>>>>> alyson.rohane@thekey.com> wrote:
>>>>>>
>>>>>>> Good morning, Lito -
>>>>>>>
>>>>>>> Waterloo is ready to send the email communication to. The email for
>>>>>>> the 50 customers missing is makress@regionofwaterloo.ca. This
>>>>>>> account doesn't want to have individual emails for all invoices so we are
>>>>>>> not having it updated in the system. Can you please replicate the process
>>>>>>> you did for Vancouver by sending one email to that address with the list of
>>>>>>> all impacted customers?
>>>>>>>
>>>>>>> As for Montreal, Joey is working on the updated client language
>>>>>>> preference list. If you are able to reference the previous one sent in
>>>>>>> December against the clients who have an email address, we can send those
>>>>>>> out today too. Any that are missing or new since December, we can hold off
>>>>>>> until Joey gets back to us tomorrow.
>>>>>>>
>>>>>>> Please let me know if you have any questions!
>>>>>>>
>>>>>>> On Mon, Apr 29, 2024 at 5:31 AM <eclark@thekey.com> wrote:
>>>>>>>
>>>>>>>> Thank you, Lito!
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From:* Lito Delapena <lito.delapena@thekey.com>
>>>>>>>> *Sent:* Friday, April 26, 2024 11:52 AM
>>>>>>>> *To:* Alyson Rohane <alyson.rohane@thekey.com>
>>>>>>>> *Cc:* Elizabeth Clark <eclark@thekey.com>; Timothy Thomas <
>>>>>>>> tt@thekey.com>; Laszlo Kovacs <laszlo.kovacs@thekey.com>
>>>>>>>> *Subject:* Re: CAD Email #1 Communication - 04/19/2024
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> HI Team,
>>>>>>>>
>>>>>>>> The first round of Go-Live emails for Vancouver have been sent out.
>>>>>>>>
>>>>>>>> Thank you,
>>>>>>>>
>>>>>>>>
>>>>>>>> *Lito Delapena *
>>>>>>>>
>>>>>>>> Help Desk Manager
>>>>>>>>
>>>>>>>> *Please note my email has changed: *
>>>>>>>>
>>>>>>>> lito.delapena@thekey.com
>>>>>>>> <https://brand.thekey.com/esg/lito.delapena@thekey.com>
>>>>>>>>
>>>>>>>> 619-722-8561 Ext. 190013
>>>>>>>>
>>>>>>>> *TheKey.com <https://www.thekey.com/>*
>>>>>>>>
>>>>>>>> [image: Image removed by sender. TheKey]
>>>>>>>> <https://homecareassistance.com/>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Fri, Apr 26, 2024 at 9:27 AM Lito Delapena <
>>>>>>>> lito.delapena@thekey.com> wrote:
>>>>>>>>
>>>>>>>> HI Alyson,
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you so much for sending this over, i will confirm once
>>>>>>>> communication has been sent out
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you,
>>>>>>>>
>>>>>>>>
>>>>>>>> *Lito Delapena *
>>>>>>>>
>>>>>>>> Help Desk Manager
>>>>>>>>
>>>>>>>> *Please note my email has changed: *
>>>>>>>>
>>>>>>>> lito.delapena@thekey.com
>>>>>>>> <https://brand.thekey.com/esg/lito.delapena@thekey.com>
>>>>>>>>
>>>>>>>> 619-722-8561 Ext. 190013
>>>>>>>>
>>>>>>>> *TheKey.com <https://www.thekey.com/>*
>>>>>>>>
>>>>>>>> [image: Image removed by sender. TheKey]
>>>>>>>> <https://homecareassistance.com/>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Fri, Apr 26, 2024 at 8:59 AM Alyson Rohane <
>>>>>>>> alyson.rohane@thekey.com> wrote:
>>>>>>>>
>>>>>>>> Good morning, Lito -
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Vancouver customers are ready to send the first email
>>>>>>>> communication. Can you please confirm once these have been completed?
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> I have attached the list as of today.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Fri, Apr 19, 2024 at 4:31 PM Alyson Rohane <
>>>>>>>> alyson.rohane@thekey.com> wrote:
>>>>>>>>
>>>>>>>> Hey, Lito -
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> I have a quick update for you; We are waiting on the Local Office
>>>>>>>> to complete their task (cleaning up duplicate records in ClearCare). This
>>>>>>>> is resulting in us delaying the customer integration until this is
>>>>>>>> completed. Once the customers are integrated to Netsuite, I will send over
>>>>>>>> the list of customers, locations and their email addresses.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Have a great weekend!
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Apr 18, 2024 at 10:15 AM Alyson Rohane <
>>>>>>>> alyson.rohane@thekey.com> wrote:
>>>>>>>>
>>>>>>>> Thanks for the update, Lito! I am going to be connecting with Frank
>>>>>>>> to turn on the customer integration so we can pull this list for you and
>>>>>>>> the local office teams to validate and reference.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Once this is completed, I will circle back on this thread.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> *Alyson Rohane*
>>>>>>>>
>>>>>>>> Senior Continuous Improvement Analyst
>>>>>>>>
>>>>>>>> alyson.rohane@thekey.com
>>>>>>>>
>>>>>>>> [image: Image removed by sender.]
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Apr 18, 2024 at 9:12 AM Lito Delapena <
>>>>>>>> lito.delapena@thekey.com> wrote:
>>>>>>>>
>>>>>>>> HI Alyson,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you so much for sending these over, met with Elizabeth and
>>>>>>>> she CC'd you on an email to Frank and team regarding a download of the
>>>>>>>> client contact details. HD will need this information so we can complete
>>>>>>>> the email blast to the clients.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Lito Delapena *
>>>>>>>>
>>>>>>>> Help Desk Manager
>>>>>>>>
>>>>>>>> *Please note my email has changed: *
>>>>>>>>
>>>>>>>> lito.delapena@thekey.com
>>>>>>>> <https://brand.thekey.com/esg/lito.delapena@thekey.com>
>>>>>>>>
>>>>>>>> 619-722-8561 Ext. 190013
>>>>>>>>
>>>>>>>> *TheKey.com <https://www.thekey.com/>*
>>>>>>>>
>>>>>>>> [image: Image removed by sender. TheKey]
>>>>>>>> <https://homecareassistance.com/>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Apr 18, 2024 at 7:17 AM Alyson Rohane <
>>>>>>>> alyson.rohane@thekey.com> wrote:
>>>>>>>>
>>>>>>>> 
>>>>>>>>
>>>>>>>> Good morning, Lito -
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> With the Canada Go-Live to Netsuite/Versapay project kicking off in
>>>>>>>> the next month, our team is working to prepare our systems and clients for
>>>>>>>> a seamless transition.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> The next task is to provide our customers under the 5 Canada
>>>>>>>> locations with an update that we will be switching into Versapay soon.
>>>>>>>> These emails have been revised due to the change in the go-live date.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Below are the locations and the corresponding template. Can you
>>>>>>>> please have your team send these to all customers under the 5 locations by *EOB
>>>>>>>> Friday, April 19th*? After all emails have been sent, you can
>>>>>>>> follow up with this thread providing an update.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> I have also attached the list provided by Joey with the customer's
>>>>>>>> language preferences for Montreal. Please have your team reference this
>>>>>>>> when sending the Montreal email. There is a chance that customers are no
>>>>>>>> longer active or new ones have been added as this was put together back in
>>>>>>>> December.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Don't hesitate to reach out with any questions or concerns with the
>>>>>>>> task!
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Montreal (English): *
>>>>>>>> https://docs.google.com/document/d/16FXEG5rx-ttPHpOtBqtY7C7gfJ6ukAvkFuEfzp7I2WY/edit
>>>>>>>>
>>>>>>>> *Montreal (French): *
>>>>>>>> https://docs.google.com/document/d/10eKj-V0-EBq-yX767TFnFYSeLl_EZ3PE/edit
>>>>>>>>
>>>>>>>> *Montreal Language List: *
>>>>>>>> https://docs.google.com/spreadsheets/d/1nLPNl2wrZ9T-NSuiTATDjD_hKo61P2NApTnEgssZMzE/edit#gid=0
>>>>>>>>
>>>>>>>> *Winnipeg: *
>>>>>>>> https://docs.google.com/document/d/1GstkFgXy45FO0pbLBCbPhE_6D6yzN5uHdYDn_qTZ_TY/edit
>>>>>>>>
>>>>>>>> *Oakville, Waterloo and Vancouver: *
>>>>>>>> https://docs.google.com/document/d/1XI36edxo9iB8yd5A3FJQCqkPJi-AMyG-5-vjxCG1yds/edit
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Kindly --
>>>>>>>>
>>>>>>>> *Alyson Rohane*
>>>>>>>>
>>>>>>>> Senior Continuous Improvement Analyst
>>>>>>>>
>>>>>>>> alyson.rohane@thekey.com
>>>>>>>>
>>>>>>>> [image: Image removed by sender.]
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>


-- 

Joey Taylor

*Directeur Général/**General Manager*

514-907-5065

TheKey.ca   <https://thekey.ca/>

[image: TheKey]