RE: Audit question*

So terms in the system are different than the terms in the messaging on the
invoice?



*From:* Ali Malik <ali.malik@thekey.com>
*Sent:* Monday, April 24, 2023 1:49 PM
*To:* Gary Scott <gscott@thekey.com>
*Cc:* Timothy Thomas <tt@thekey.com>; Laszlo Kovacs <
laszlo.kovacs@thekey.com>; Tim Thomas <tthomas@thekey.com>
*Subject:* Re: Audit question*



Hey Gary,



I believe the agining is being derived from the due date. If you review
that invoice has a due date of 10/12/2022 and at year end it would be 80
days in aging which is 61-90days.



I will take a look at quickbooks to see what terms are set and why it's at
30 days for the due date when the invoice says net 60 days.



thank you,



On Mon, Apr 24, 2023 at 1:35 PM Gary Scott <gscott@thekey.com> wrote:

Ali – below does not explain how the invoice dated 9/12 was in the 61-90
bucket at YE



*From:* Ali Malik <ali.malik@thekey.com>
*Sent:* Monday, April 24, 2023 1:05 PM
*To:* Gary Scott <gscott@thekey.com>
*Cc:* Timothy Thomas <tt@thekey.com>; Laszlo Kovacs <
laszlo.kovacs@thekey.com>; Tim Thomas <tthomas@thekey.com>
*Subject:* Audit question*



Hi Gary,



As per your email in regards to an audit request.



For this particular invoice, the reason why they were in the 61-90 days
aging as of Dec 2022 is because government clients usually pay anywhere
from 60-90 days. We put net 60 terms because we want them to know that this
is the ideal timeframe we expect payment.



Also to note that for government entity clients, there are adjustments
sometimes based on caregiver clock in and out with addition of lunch break.
What happens sometimes is once they review the invoice, they get back to us
for adjustments and or credits. Which delays the payment further.



Unfortunately we don't have a system where we can see if and when the
invoice was resubmitted. This was most likely done by Sandra at the time if
at all it was resubmitted.









*Ali Malik*

Manager - Financial Operations






-- 

*Ali Malik*

Manager - Financial Operations