Hey Tim,
Yes, Sandra and myself have a meeting later this week to record the French
and English recordings.
Thanks,
On Tue, Jul 26, 2022 at 9:03 AM Timothy Thomas <tt@thekey.com> wrote:
> Thanks Isabelle. Keep in mind the voicemail recordings will need to be
> updated for french when callers are in the french section of the
> auto-attendant.
>
> @Joey Taylor <joey.taylor@homecareassistance.com> are you working on new
> recordings?
>
> On Mon, Jul 25, 2022 at 7:42 PM Isabelle La <ila@thekey.com> wrote:
>
>> Hi Joey,
>>
>> Apologies that I did not get this to you sooner but I recall you had a
>> question about how to check Ring Group voicemails. As a reminder, anyone
>> who is part of a ring group will see the voice messages in their app and a
>> copy will be emailed to them with the voice message recording in addition
>> to a transcription. However, if a user wanted to call in to check voice
>> messages manually or perhaps a manager/user isn't a part of a ring group
>> and wanted to check the voice message, they can call in by:
>>
>> 1. Dialing 500
>> 2. Dialing the extension for the Ring Group
>>
>> - Montreal New Clients Ring Group - 1070050
>> - Montreal Existing Clients Ring Group - 1070051
>> - Montreal Caregivers Ring Group - 1070052
>> - Montreal All Others Ring Group - 1070053
>> - Montreal On Call Ring Group - 1070054
>> - Montreal Recruiting - 1070400
>>
>> 3. Entering the generic passcode "12341234"
>>
>> I have also attached a copy of our 8x8 Voicemail Guide for your review.
>>
>> *STATUS UPDATE:*
>> As we have now finished the online training, I just wanted to check in
>> with you and your team to see how you're doing and if you're ready to set a
>> go-live date to soft forward your phone number(s) to our 8x8 system. What
>> we still need from you to go-live:
>>
>> - Please provide the date and time (with time-zone) in which you'd
>> like to start the forwarding of phone numbers to go-live
>> - Please provide all the phone numbers that you are utilizing that
>> will need to be forwarded
>> - Please provide the recordings for the Main Auto-Attendant (I
>> understand you also need the French recordings and mentioned you may take
>> some time on this since it needed to be properly translated). Remember that
>> the person recording will need to mention the following Ring Groups
>> associated with these proper numbers
>> - Option 1 - New Clients
>> - Option 2 - Existing Clients
>> - Option 3 - Caregivers
>> - Option 4 - Recruiting
>> - Option 5 - All Other Calls
>> - Option 6 - Dial by Name Directory
>> - Option 8 - Repeat Menu
>> - Option 9 - To hear this menu in French
>>
>> I have also included Gabrielle Wolfe (Project Manager for Call Center)
>> and Keith Moore (Telecom Manager) on this email since we recently had a
>> process change and will need to gain their approval for the requested call
>> routing we discussed above. We are trying to create a standardized call
>> routing mention/auto-attendant and there are a few exceptions that will
>> need to be evaluated and approved by them including the splitting of
>> Caregiver/Recruiting Ring Groups, inclusion of the Dial by Name Directory
>> and the French option. Gabrielle - can you please run an impact analysis
>> and include/confirm the correct approvals needed by the proper parties?
>>
>>
>> --
>> *Isabelle La *
>> Project Management, IT Dept.
>> * Please note my email has changed: *
>> ila@thekey.com <https://brand.thekey.com/esg/ila@thekey.com>
>> Direct: 650-231-5733
>> Fax: 919-377-9020
>>
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <Tim.Thomas@TheKey.com>
> (514) 591-9387
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>
*Joey Taylor*
General Manager Montreal/*Directeur Général Montréal*
Home Care Assistance/Soins à domicile
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