Aaron called me as well, Thanks Tim
On Thu, Aug 3, 2023 at 2:59 PM Timothy Thomas <tt@thekey.com> wrote:
> FYI
>
> ---------- Forwarded message ---------
> From: Aaron Worob <aaron.worob@thekey.com>
> Date: Thu, Aug 3, 2023 at 3:50 PM
> Subject: Re: Office internet - [#388085]
> To: Timothy Thomas <tt@thekey.com>
>
>
> Hi Tim:
>
> The Shaw payment service was down for a bit, but I was just able to get
> through to their phone support team and they gave me a different method to
> submit the payment. The support person I spoke with advised the internet
> service should be restored within the next 10 minutes. I'm monitoring the
> portal to see when they update our account.
>
> Thank you,
> Aaron Worob
> Network/Systems Administrator
>
> *aaron.worob@thekey.com <aaron.worob@thekey.com>*(650) 270-2347
> [image: TheKey] <https://homecareassistance.com/>
>
>
> On Thu, Aug 3, 2023 at 12:25 PM Timothy Thomas <tt@thekey.com> wrote:
>
>> Sounds good, thank you.
>>
>> On Thu, Aug 3, 2023 at 12:08 PM Aaron Worob <aaron.worob@thekey.com>
>> wrote:
>>
>>> Hi Tim:
>>>
>>> I'm working on submitting the payment through the web portal. As soon as
>>> it's paid I will let you know.
>>>
>>> Thank you,
>>> Aaron Worob
>>> Network/Systems Administrator
>>>
>>> *aaron.worob@thekey.com <aaron.worob@thekey.com>*(650) 270-2347
>>> [image: TheKey] <https://homecareassistance.com/>
>>>
>>>
>>> On Thu, Aug 3, 2023 at 12:06 PM Timothy Thomas <tt@thekey.com> wrote:
>>>
>>>> Hi Aaron,
>>>>
>>>> Were you able to resolve the internet outage in Winnipeg?
>>>>
>>>> Do you have the account info as I can call and make a payment to get
>>>> things back on track?
>>>>
>>>> On Thu, Aug 3, 2023 at 12:02 PM Brian Boxall <bboxall@thekey.com>
>>>> wrote:
>>>>
>>>>> Sorry, he called me to inform the net was cut and discussed how to
>>>>> escalate the bill payment issue
>>>>>
>>>>> ---------- Forwarded message ---------
>>>>> From: Aaron Worob <itsupport@thekey.com>
>>>>> Date: Thu, Aug 3, 2023 at 9:36 AM
>>>>> Subject: Re: Office internet - [#388085]
>>>>> To: <bboxall@thekey.com>
>>>>>
>>>>>
>>>>> Hi Brian,
>>>>>
>>>>> I'd be happy to look into the office network status for you. Could you
>>>>> please tell me which office you are experiencing this trouble at?
>>>>>
>>>>> Thank you,
>>>>> Aaron Worob
>>>>> Network/Systems Administrator
>>>>> *aaron.worob@thekey.com <aaron.worob@thekey.com>*
>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>
>>>>> On Thu, 3 Aug at 10:28 AM , BrianBoxall <
>>>>> bboxall@homecareassistance.com> wrote:
>>>>> I have an issue where I can't determine if it's my wifi adapter or
>>>>> office network is out
>>>>> No connectivity for 2 days
>>>>> Cpu troubleshooting doesn't seem to enable connectivity
>>>>>
>>>>> 388085:611100
>>>>>
>>>>>
>>>>> --
>>>>> Brian Boxall
>>>>>
>>>>> Client Success Manager
>>>>>
>>>>> Direct 431 887 1785
>>>>>
>>>>> Office 204 489 6000
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> TheKey.ca <https://thekey.ca/>
>>>>>
>>>>> [image: TheKey]
>>>>>
>>>>>
>>>>
>>>> --
>>>> Tim Thomas
>>>> Head of Canada Division
>>>> *Please note my email has changed:*
>>>> tt@TheKey.com <tt@thekey.com>
>>>> (514) 591-9387
>>>> TheKey.ca <https://www.thekey.ca/>
>>>> [image: TheKey] <https://www.thekey.com/>
>>>>
>>>
>>
>> --
>> Tim Thomas
>> Head of Canada Division
>> *Please note my email has changed:*
>> tt@TheKey.com <tt@thekey.com>
>> (514) 591-9387
>> TheKey.ca <https://www.thekey.ca/>
>> [image: TheKey] <https://www.thekey.com/>
>>
>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>
--
Brian Boxall
Client Success Manager
Direct 431 887 1785
Office 204 489 6000
TheKey.ca <https://thekey.ca/>
[image: TheKey]