Week 2 Summer Series Follow-Up + Recording

From

Jackie Summers <jsummers@thekey.com>

To

Regional Directors <RegionalDirectors@thekey.com>

CC

Amy Harris <aharris@thekey.com>, Olga Wymore <owymore@thekey.com>, Eric Ng <eric.ng@thekey.com>, Ashley Mirone <amirone@thekey.com>, Jackie Summers <jsummers@thekey.com>, Anamarija Novak <anamarija.novak@thekey.com>, Trish Warren <patricia.warren@thekey.com>, Trish Warren <trish.warren@thekey.com>, Sabrina Gonzaga <sgonzaga@thekey.com>, Shadi Gholizadeh <shadi@thekey.com>, Esther Cooper <ecooper@thekey.com>, Tricia Strite <tstrite@thekey.com>, Amy Catalina <amy.catalina@thekey.com>, Julie Sminchak <julie.sminchak@thekey.com>, Christin Silveira <csilveira@thekey.com>, Holly Reigh <holly.reigh@thekey.com>, Mac McKissack <mac.mckissack@thekey.com>, Megan Harris <megan.harris@thekey.com>, leanne.behnken@thekey.com, Ophelia Kpewoan <ophelia.kpewoan@thekey.com>, Claudia Hernandez <chernandez@thekey.com>, Laura Contreras <lcontreras@thekey.com>, Kim Scott <kscott@thekey.com>, kenzie.colton@thekey.com, Amy Freeman <afreeman@thekey.com>, Aretha Ilion <aretha.ilion@thekey.com>, shawn.coulas@thekey.com, nedim.lisovac@thekey.com, Kimberly Castellano <kimberly.castellano@thekey.com>, Eric Becker <eric.becker@thekey.com>, Karen Rijken <krijken@thekey.com>, Mckaela Sudul <mckaela.sudul@thekey.com>, mikaela.beck@thekey.com, Grace Labrecque <glabrecque@thekey.com>, Alexandria Bellville <alex.bellville@thekey.com>, agarza@thekey.com, susan.henkel@thekey.com, brittany.barretta@thekey.com, Sarah Tenny <sarah.tenny@thekey.com>, natalie.yetman@thekey.com, mushrat.chowdhury@thekey.com, Maria Prudhont <mprudhont@thekey.com>, Allie Bridgeman <alexandra.bridgeman@thekey.com>, "Desiree A. (ext. 234)" <desiree.aranjo@thekey.com>, Leigh Smith <leigh.bryantsmith@thekey.com>, Benjamin Lewis <benjamin.lewis@thekey.com>, Melissa Reyes <melissa.reyes@thekey.com>, Angie Markwell <angie.markwell@thekey.com>, Chen Xie <chen@thekey.com>, Coddye Ring-Noonan <coddye.ringnoonan@thekey.com>, Araceli Gutierrez <araceli.gutierrez@thekey.com>, Audra Williams <audraw@thekey.com>, Jennifer Piper <jennifer.piper@thekey.com>, Beth Ann Rosario <bethann.rosario@thekey.com>, peter.dacosta@thekey.com, Tiffany Silton <tsilton@thekey.com>, kirely.cruz@thekey.com, Matthew Princiotto <mprinciotto@thekey.com>, Joey Taylor <joey.taylor@thekey.com>, Taylor Cleland <tcleland@thekey.com>, Darryl Williams <dwilliams@thekey.com>, Dennis Fancy <dfancy@thekey.com>, Danielle James <danielle.james@thekey.com>, Andrea Nobis <andrea.nobis@thekey.com>, Nancy Flanagan <nancy.flanagan@thekey.com>, Patricia Beckley <pbeckley@thekey.com>, Elizabeth Parrish <elizabeth.parrish@thekey.com>, Kendra Smith <ksmith@thekey.com>, sbyrd@thekey.com, Heather Simmons <hsimmons@thekey.com>, Tina Evanchik <tevanchik@thekey.com>, Sericca Latimer <slatimer@thekey.com>, Keri Gillikin <kgillikin@thekey.com>, Amanda Rasmussen <amanda.rasmussen@thekey.com>, Bonnie Trelli <bonnie.trelli@thekey.com>, Carol Miller <carol.miller@thekey.com>, Laurie Brangi <laurie.brangi@thekey.com>, Cheryl Bucci <cheryl.bucci@thekey.com>, Gayle Soulides <gsoulides@thekey.com>, Marie Wilmot <mwilmot@thekey.com>, Jessica Pascasio <jpascasio@thekey.com>, Brianna Bailey <bbailey@thekey.com>, Julia Watthey <julia.watthey@thekey.com>, Katie Buell <kbuell@thekey.com>, Erika Golden <egolden@thekey.com>, Mansi Mehta <mmehta@thekey.com>, jilliane.gilbert@thekey.com, Triff Cook <triff@thekey.com>, Kim Kranwinkel <kimberly.kranwinkel@thekey.com>, James Buscemi <jbuscemi@thekey.com>, Carole Quedena-Watkins <cqwatkins@thekey.com>, John Conaway <jconaway@thekey.com>, rachael.knight@thekey.com, Janelle Jackson <jjackson@thekey.com>, Jacqueline Therlonge <jacqueline.therlonge@thekey.com>, Jennifer Winters <jennifer.winters@thekey.com>, Alexandra Johnson <ajohnson@thekey.com>, Henry Chapman <hchapman@thekey.com>, Cathy Goffredo <catherine.goffredo@thekey.com>, Annemarie Schwarzkopf <aschwarzkopf@thekey.com>, Dawn Kellerman <dkellerman@thekey.com>, Kimberly Guerci <kguerci@thekey.com>, Kelly McKelvey <kallogia@thekey.com>, Diane Van Houten <diane.vanhouten@thekey.com>, pmccampbell@thekey.com, Jennifer Allen <jallen@thekey.com>, Bernadette Newville <bernadette.newville@thekey.com>, Amber Butzke <abutzke@thekey.com>, Chris Dillon <cdillon@thekey.com>, Genie Watters <gwatters@thekey.com>, Nikki Knudsen <nknudsen@thekey.com>, Julie Backora <jbackora@thekey.com>, Laura Liebentritt <lliebentritt@thekey.com>, Lexie Bauers <alexandria.bauers@thekey.com>, doha.toma@thekey.com, Susie Egr <susan.egr@thekey.com>, Candyce Hollimon <chollimon@thekey.com>, Mikey Allen <michael.allen@thekey.com>, Nicole Skeenes <nicole.skeenes@thekey.com>, Dawn Branciforte-Yacino <dawn.branciforte-yacino@thekey.com>, Hillary Mehn <hillary.mehn@thekey.com>, Maria Isabel Aburto Mendoza <mmendoza@thekey.com>, Moriya Ozer <moriya.ozer@thekey.com>, Jodi Raneses <jodi.raneses@thekey.com>, Kimmie Hampton <kimmie.hampton@thekey.com>, cindy.zembrzuski@thekey.com, Nick Heggem <nicholas.heggem@thekey.com>, Krystle Myers <krystle.myers@thekey.com>, Cheryl Cartwright <ccartwright@thekey.com>, dchristensen@homecareassistance.com, Ora Hardy <ora.hardy@thekey.com>, Angie Warren <angie.warren@thekey.com>, Amber Gallant <amber.gallant@thekey.com>, Christa Chalfa <cchalfa@thekey.com>, Sidnee Whitaker <sidnee.whitaker@thekey.com>, Laura Meister <laura.meister@thekey.com>, Alan Badger <abadger@thekey.com>, stacy.holt@thekey.com, Nancy Hopkins <nhopkins@thekey.com>, Sara Marrow <smarrow@thekey.com>, Susan Troutman <stroutman@thekey.com>, Carmella Miller <camiller@thekey.com>, Debra Davis <ddavis@thekey.com>, Breana Quinn <bquinn@thekey.com>, Lucinda Warren <lucinda.warren@thekey.com>, Megan Heinen <mheinen@thekey.com>, April GLOY <april.gloy@thekey.com>, Aileen Ruffin <kthrush@thekey.com>, Sarah Beargie <sbeargie@thekey.com>, Nicole Bell <nicole.bell@thekey.com>, Vanja Bezdrob <vanja.bezdrob@thekey.com>, Anna Shabazz <anna.shabazz@thekey.com>, Brittany Hutson-Wilgus <brittany.hutsonwilgus@thekey.com>, Susan Levy <susan.levy@thekey.com>, montril.jones@thekey.com, tkalebick@thekey.com, Florita Zita <florita.zita@thekey.com>, Hashim Kanasieu <hashim.kanasieu@thekey.com>, Abbie Canta <ccanta@thekey.com>, Ama Danesi <adanesi@thekey.com>, nabdi@thekey.com, Alejandra Aparicio <alejandra.aparicio@thekey.com>, April Voegele <avoegele@thekey.com>, Danielle Haught <danielle.haught@thekey.com>, Lenda Smith <lenda.smith@thekey.com>, Isabel Herrbrich <isabel.herrbrich@thekey.com>, Dawn Christensen <dawn.christensen@thekey.com>, Sloan Rice <srice@thekey.com>, "Christina O'Loughlin" <coloughlin@thekey.com>, Tamika Jackson <tjackson@thekey.com>, Rosa Rodriguez <rosa.rodriguez@thekey.com>, Courtney Grover <cgrover@thekey.com>, Mariya Kulyk <mariya.kulyk@thekey.com>, Jaelon Nunez <jaelon.nunez@thekey.com>, Sarah Badr <sarah.badr@thekey.com>, Torrie Dearborn <torrie.dearborn@thekey.com>, shayna.engdahl@thekey.com, Sunnye Neto <sunnye.neto@thekey.com>, Sonya Altop <sonya.altop@thekey.com>, Jenon Redmond <jredmond@thekey.com>, Janette Garcia <jagarcia@thekey.com>, Allison Brennan <allison.brennan@thekey.com>, lynn.nelson@thekey.com, Sheri Faethe <sheri.faethe@thekey.com>, Poulami Shah <poulami.shah@thekey.com>, Kat Banks <katherine.banks@thekey.com>, Karen Keesee <karen.keesee@thekey.com>, Brian Boxall <bboxall@thekey.com>, Dominique Jacobs <djacobs@thekey.com>, Maria Licoudis <mlicoudis@thekey.com>, Linda Gregory-Duncan <lduncan@thekey.com>, Katie Dejarnette <kdejarnette@thekey.com>, Jeremy Kamm <jkamm@thekey.com>, Cathy Gerth <cgerth@thekey.com>, Shawntel Sousa <ssousa@thekey.com>, DaCaria Adams <dacaria.adams@thekey.com>, Heather Houston <heather.houston@thekey.com>, Mila Altaweel <mila.altaweel@thekey.com>, "Nicole O'Crowley" <nicole.ocrowley@thekey.com>, Nolan Nelson <nolan.nelson@thekey.com>, Stephennie Laxamana <slaxamana@thekey.com>, Emily Sun <emily.sun@thekey.com>, Dalila Arbizu <dalila.arbizu@thekey.com>, Anna Holmberg <anna.holmberg@thekey.com>, Katie Hogan <kaitlin.hogan@thekey.com>, Kim Pryor <kpryor@thekey.com>, Maryellen Luera <maryellen.luera@thekey.com>, jdeleon@thekey.com, Andora Alvarez <aalvarez@thekey.com>, Breanne Johnston <bjohnston@thekey.com>, Dominique Lopez <dlopez@thekey.com>, Jennifer Hitchcock <jhitchcock@thekey.com>, Dericka Flores Valmonte <dflores@thekey.com>, Chandeep Sharma <csharma@thekey.com>, Yara Tiznado <yara.tiznado@thekey.com>, Susan Gillies <sgillies@thekey.com>, Tera Mcduffie <tera.mcduffie@thekey.com>, Sharline Francis Brown <sharline.brown@thekey.com>, Sherrie Wright <swright@thekey.com>, Mary Jo Lucia <maryjo.lucia@thekey.com>, Brittany Dudics <brittany.dudics@thekey.com>, Mary Catherine McCarty <marycatherine.mccarty@thekey.com>, Christine Alessio <christine.alessio@thekey.com>, Emily Lynch <edean@thekey.com>, Ashley Hatton <ahatton@thekey.com>, June Taylor-Clarkee <june.clarke@thekey.com>, Karen Greenstein <karen.greenstein@thekey.com>, Donna Root <donna.root@thekey.com>, Farzana Rahimi <frahimi@thekey.com>, Barry Howland <bhowland@thekey.com>, Michelle Wile <mwile@thekey.com>, Alisha Wise <awise@thekey.com>, Doreen Katusabe <dkatusabe@thekey.com>, Janelle Schuppner <jschuppner@thekey.com>, Janetta Rhoades <jrhoades@thekey.com>, Joan Diienno <jdiienno@thekey.com>, Kendra Allen <kallen@thekey.com>, Melani Breach <melani.breach@thekey.com>, Solita Schwing <sschwing@thekey.com>, Deb Frye <dfrye@thekey.com>, Trish Krentel <pkrentel@thekey.com>, Taylor DiOrio <tdiorio@thekey.com>, Malachi Whittemore <mwhittemore@thekey.com>, Joan McCormick <joan.mccormick@thekey.com>, Carmella Miller <iliana.guzman@thekey.com>, Euphemia Mah <euphemia.mah@thekey.com>, Bre Marshall <bmarshall@thekey.com>, Jenny Demura <jdemura@thekey.com>, Kadie Marlin-Chambers <kchambers@thekey.com>, Oliver Diaz <odiaz@thekey.com>, Nadine Austin <naustin@thekey.com>, Rique Reyna <yuniel.reyna@thekey.com>, Denise Winthrop <denise.winthrop@thekey.com>

Date

Wed, 26 Jul 2023 14:57:48 -0700

Folder

INBOX

Hello Care Solutions and Client Success Team members,

Thank you all for being on our Week 2 of 6 Summer Series Trainings.

We had so many engaging in the chat box, speaking up on the call answering
questions, and the breakout room feedback was fantastic!

Below are the resources and Next Steps/Homework for you all.

Regional Managers, if you see anyone missing from this email - please
forward this on and let me know.

Full Recordings

   -

   Week 1 HERE
   <https://drive.google.com/file/d/1OkVWY8Bja9Zremh2Hqqmf4DnECm9gpnl/view?usp=sharing>
   - for anyone who missed it.
   -

   Week 2 - Link to the full recording is HERE
   <https://drive.google.com/file/d/1GFnTGeK1XXu1qcV4ry_V_jG720VtYoOC/view?usp=sharing>
   .


Presentation Deck - Week 2 - Link HERE.
<https://docs.google.com/presentation/d/1XSF3yDh29aRWWmwZ4CR6HbfpR9-AskIFXXp75ejgGRs/edit?usp=sharing>


Workbook - Week 2 content addition - Link HERE
<https://docs.google.com/document/d/1MreMavewTx6N9M7xuv6bJ9Q3H4YAM_s6nkNmy-Tx1c0/edit?usp=sharing>.
To be copy+pasted into your master workbook (the one with your name in the
title) to work within. If you do not have a personalized master workbook or
need help getting the updated content pasted in, please reach out to
jsummers@ or megan.harris@.

Attendance - Week 2 HERE
<https://drive.google.com/file/d/1VZVPCCHmXULAc2eIzW5y09SQQgrse56H/view?usp=sharing>
.

The Videos from today’s session: Letters to my Son
<https://youtu.be/Q-sJRpd1nys>- Jean Case Study

Wk 1 Homework:

   -

   Both Due by Next Week’s Session Aug 2nd
   -

      Over this next week, we challenge you to use these question building
      tools to ask a deeper level of questions at intakes/reassessments /QAVs.
      You’ll be asked at Week 3’s session to give one example of a question you
      asked.
      -

      Choose 3 existing clients and write their person-centered
      ‘two-liners’ using the template we provided. Paste in hyperlinks to
      Salesforce or ClearCare for these clients.
      -

      Please reference your workbooks for completing this homework.



Upcoming Week 3 Session:


   -

   Wednesday Aug 2, 2023
   -

   Your next week’s workbook content will be provided prior to the next
   session:
   -

      via email and FB Workplace
      -

      You should Copy+Paste this into your workbooks and you’ll be ready
      for the next session


If there are any additional questions or concerns, please do not hesitate
to reach out training@thekey.com.

Workbook questions can go to Megan Harris megan.harris@thekey.com and
Jackie Summers jsummers@thekey.com.

We look forward to continuing this engaging series with you all over the
coming weeks. Have a great week!

From,

Dr. Shadi Gholizadeh, Ashley Mirone, Jackie Summers and Megan Harris


Jackie Summers
Sales Operations Manager
951-675-0413
TheKey.com <https://www.thekey.com/>[image: TheKey]
<https://homecareassistance.com/>