Fwd: Devices in Mary Louise's Home

*Cathy Gerth*
*Client Success Manager *
*Direct: 778-403-6148*
*Office:* 778-279-3634
Email: cgerth@thekey.com

[image: TheKey]







---------- Forwarded message ---------
From: Kara Sehl <ksehl@joinlifeguard.com>
Date: Thu, Jan 30, 2025 at 6:13 AM
Subject: Re: Devices in Mary Louise's Home
To: Cathy Gerth <cgerth@thekey.com>
Cc: Maryham Levesque <mlevesque@joinlifeguard.com>, Amanda Mansfield <
amansfield@joinlifeguard.com>


 Good morning, Cathy,

Apologies for the delay, and thank you for your patience.

There have been some changes on our team—Alan is no longer with us. I’ve
copied Amanda Mansfield, your new Lifeguard Account Manager, who will be
your primary contact moving forward.

We are currently coordinating a visit out west, during which we could bring
a sleep pad for Mary Louise. However, we are waiting for the final
confirmation of our partnership with TheKey before planning the visit and
updating everyone on the next steps for engaging more clients with the new
technology.

Please let me know if you have any further questions.

Best,



*Kara Sehl *

*Director of Customer Success*

Cell: 418-558-1440

Toll-free: (888) 667-1224

ksehl@joinlifeguard.com

Schedule a meeting
<https://meetings.hubspot.com/kara-sehl/primary-meeting-one-on-one>

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<https://joinlifeguard.com/>





*From: *Cathy Gerth <cgerth@thekey.com>
*Date: *Wednesday, January 29, 2025 at 6:46 PM
*To: *Kara Sehl <ksehl@joinlifeguard.com>
*Cc: *Alan Wood <awood@joinlifeguard.com>, Maryham Levesque <
mlevesque@joinlifeguard.com>
*Subject: *Re: Devices in Mary Louise's Home

Hello Kara

I am following up on the Time away from home data as it still is not
correct. Also wanting to see what you found out about the sleep pad and the
time of the wait list as we discussed. This was a big selling point in
having the system installed so I would like to be able to give an expected
date timeline if possible.

Thank you so much



Cathy

*Cathy Gerth*

*Client Success Manager *

*Direct: 778-403-6148*

*Office:* 778-279-3634

Email: cgerth@thekey.com



[image: Image removed by sender. TheKey]















On Thu, Jan 16, 2025 at 1:51 PM Kara Sehl <ksehl@joinlifeguard.com> wrote:

Hi Cathy,



It was great speaking with you!



Please find the devices listed below that were installed in Mary Louise’s
home.



   - Bedroom Radar Device (Suspected Fall Detection)
   - Kitchen Motion Sensor
   - Living Room Motion Sensor
   - Bathroom Motion Sensor
   - Front Door Sensor
   - Patio Door Sensor
   - Humidity Sensor in Bathroom (Shower sensor)
   - Smart Hub (Located near the router usually and is the intelligence
   behind the sensors, connecting them all)



I understand that you and the family were excited about the sleep pad. I
will speak with our Product Team regarding acquiring one for Mary Louise.



I’ll email Howard and cc you shortly regarding the bedroom radar device’s
offline status to get his assistance in plugging it back in.



I’ll touch base with you about the “Time Away from Home” data and the next
steps with Lifeguard as soon as possible.



Let us know if you have any questions.



Have a great day!



Thank you,





*Kara Sehl *

*Director of Customer Success*

Cell: 418-558-1440

Toll-free: (888) 667-1224

ksehl@joinlifeguard.com

Schedule a meeting
<https://meetings.hubspot.com/kara-sehl/primary-meeting-one-on-one>

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<https://joinlifeguard.com/>