Re: FW: Note Added - [#232771] 147009 John "Jack" Kokotailo / Invoices not being paid

Just to confirm Edie Gibbs needs access to Canada Corporate?

Thanks , Terrence


On Mon, May 8, 2023 at 8:51 AM <eclark@thekey.com> wrote:

> Terrence can have you added to CAD CC, looping him in.
>
>
>
> *From:* Edie Gibbs <egibbs@thekey.com>
> *Sent:* Monday, May 8, 2023 5:47 AM
> *To:* eclark@thekey.com
> *Cc:* Ali Malik <ali.malik@thekey.com>; Edie Gibbs <
> egibbs@homecareassistance.com>; Michelle Kenaga <
> michelle.kenaga@thekey.com>; Timothy Thomas <tt@thekey.com>;
> jose.morales@thekey.com
> *Subject:* Re: FW: Note Added - [#232771] 147009 John "Jack" Kokotailo /
> Invoices not being paid
>
>
>
> I see him in NS but not sure I have access to Canada's locations in CC
>
>
>
> *Edie Gibbs*
>
> Supervisor, Specialty Billing
>
> *Please note my email has changed:*
>
> egibbs@TheKey.com <Edie.Gibbs@TheKey.com>
>
> (813) 687-4821 ext 150023
>
> *TheKey.com <https://www.thekey.com/>*
>
> [image: Image removed by sender. TheKey] <https://homecareassistance.com/>
>
>
>
>
>
> On Mon, May 8, 2023 at 8:29 AM <eclark@thekey.com> wrote:
>
> Hi Edie & Michelle-
>
>
>
> Would you be able to spend some time w/Ali & the office to ensure this
> clients invoices are corrected? If this one is VA, they should have an
> authorization so none of the invoices are sent to the client.
>
>
>
> Thank you-
>
>
>
> Elizabeth Clark
>
> *Sr. Manager, Continuous Improvement *
>
> *TheKey*
>
>
>
>
>
>
>
> *From:* Ali Malik <ali.malik@thekey.com>
> *Sent:* Tuesday, May 2, 2023 6:26 AM
> *To:* eclark@thekey.com
> *Cc:* Timothy Thomas <tt@thekey.com>
> *Subject:* Re: FW: Note Added - [#232771] 147009 John "Jack" Kokotailo /
> Invoices not being paid
>
>
>
> Hey Elizabeth,
>
>
>
> Yes this client is on our Veterans Affair program. We are submitting
> monthly forms to VA and getting money 30-60days from submission.
>
> We submitted month of March. Month of April will be submitted this week.
>
>
>
> thank you
>
>
>
> On Tue, May 2, 2023 at 8:11 AM <eclark@thekey.com> wrote:
>
> Hello Ali & Tim-
>
>
>
> We’re hearing this client does not pay us direct, but is paid by the VA?
> Is this accurate?
>
>
>
> Elizabeth Clark
>
> *Sr. Manager, Continuous Improvement *
>
> *TheKey*
>
>
>
>
>
>
>
> *From:* TheKey Support <itsupport@thekey.com>
> *Sent:* Monday, May 1, 2023 1:30 PM
> *To:* jose.morales@thekey.com; eclark@thekey.com
> *Subject:* Note Added - [#232771] 147009 John "Jack" Kokotailo / Invoices
> not being paid
>
>
>
> Hi ,
>
> Lito Delapena added a note and wants you to have a look.
>
>
> Ticket URL:
> https://hca.freshdesk.com/helpdesk/tickets/232771
>
> Subject:
> 147009 John "Jack" Kokotailo / Invoices not being paid
>
> Requester: 147009 John Jack Kokotailo
>
> Note Content:
>
> Hi Elizabeth,
>
>
>
> Jose received a phone call from a clients POA who is advising that the VA
> of Canada pays for their invoices, Would this auth set up be similar to how
> our US clients are set and should Jose consult with Ali first or would Edie
> with specialty invoicing be  involved at all?
>
>
> 232771:611100
>
>
>
>
> --
>
> *Ali Malik*
>
> Manager - Financial Operations
>
>
>
>