Good morning Timothy,
Thank you for contacting Rogers Enterprise Customer Service. My name is Nivine and I can definitely assist you with your inquiry today
After reviewing the account , I can see that the port out request for 5143152288 was done this morning and as per our system , it show that the port should be completed on October 17 2022.
Since a unisson line is concidered as a wireline service, it can take up to 5 business days for the port out to be completed .
Your business is important to us. Please do not hesitate to contact us should you have any additional inquiries.
Thank you for choosing Rogers as your service provider.
Nivine Eid
Conseillère d'affaires, Services Affaires Sans-fil
Business Consultant, Business Service Wireless
4000-800, de la Gauchetière Ouest
Montréal, QC H5A 1K3
TEL:1-877-274-3375
Rogers.SoutienAffaires@rci.rogers.com
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From: Timothy Thomas [tt@thekey.com]
Sent: 07/10/2022 5:19 PM
To: rogers.soutienaffaires@rci.rogers.com; charifmoustapha.mohamed@rci.rogers.com
Subject: Fwd: [8x8 Support] C4261570 | Number transfer request -Home Care Assistance [ ref:_00D306Mvt._5002J1bQTBK:ref ]
URGENT
Please approve the port request below. I'm authorizing it. Let me know if you have any questions.
Thank you
Tim
From: Isabelle La <ila@thekey.com>
Date: Fri, Oct 7, 2022 at 5:09 PM
Subject: Re: [8x8 Support] C4261570 | Number transfer request -Home Care Assistance [ ref:_00D306Mvt._5002J1bQTBK:ref ]
To: 8x8 Support <8x8_support_team@8x8.com>
Cc: kmoore@thekey.com <kmoore@thekey.com>, Timothy Thomas <tt@thekey.com>
Thank you for the update. I'm including Tim Thomas here so he is aware that he must now reach out to Rogers again to confirm to allow the port.
Tim - can you please call them to let them know you're approving all port requests, in particular this number: 514-315-2288.
Thank you.
On Fri, Oct 7, 2022 at 2:03 PM 8x8 Support <8x8_support_team@8x8.com> wrote:
8x8 Support Case #: C4261570
Subject: Number transfer request -Home Care Assistance
Status: In Progress
Dear Keith,
I'm writing regarding your 8x8 Numbers Porting Request case.
I am happy to inform you that your number 5143152288 port request has now been resubmitted. Please contact your current carrier to approve the port.
The number 5149075065 is scheduled to port over to 8x8 service on 10/11/22 at 11:30 AM ET, this being the earliest available slot for porting.
The remaining numbers on this order are still on status processing, I will continue to follow the process closely and I will reach out to you in 3 business days with an update unless I have an update for you before then.
For your reference, please see below the numbers that are on status processing:
4505052005
5142232918
5142233031
5142233964
5147835005
To review your case or provide additional details, click here. If prompted, please log in with your 8x8 username and password. (Business customers only.)
You can also reply to this email (please preserve the original body of the email).
Thank you,
Tudor
Local Number Portability Specialist
Ref ID: ref:00D300000006Mvt.5002J00001bQTBK:ref
Tim Thomas
Head of Canada Division
Please note my email has changed:
tt@TheKey.com
(514) 591-9387
TheKey.com
This communication is confidential. We only send and receive email on the basis of the terms set out at www.rogers.com/web/content/emailnotice
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