Hi Kristal, You have the device I sent you, with Serial number C7CDV0ED0GRQ. You also indicated that you received the QR code from Rogers as well. Do you still have this? To activate the line on the iPhone go to Settings - Cellular - Setup Cellular Press Use QR code Scan the QR code with your phone's camera follow the prompts to activate the line If you would like to schedule a time for me to assist you, let me know. Thanks, Craig Ackerson
On
Mon, 22 Jul at 5:13 PM
, Subham Banerjee <itsupport@thekey.com> wrote:
Hi Cheryl,
I am escalating this ticket to my Senior.
He will look into this and get back to you.
Warm Regards,
Subham Banerjee
Service Desk Engineer
Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com
TheKey.com
On
Mon, 22 Jul at 4:55 PM
, Subham Banerjee <itsupport@thekey.com> wrote:
Hi Cheryl,
Yes, Thank you for sharing all the details.
I am checking with my Senior regarding this, I will update you asap.
Warm Regards,
Subham Banerjee
Service Desk Engineer
Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com
TheKey.com
On
Mon, 22 Jul at 4:39 PM
, CherylCartwright <ccartwright@homecareassistance.com> wrote:
You’ve asked me for Kristal’s details but she doesn’t have details. This is my point. I want to transfer Poulami’s cell phone to her. What do you need for that. There is no handset.
Poulami’s last day is Thursday July 25th and her number is +12894121441
She works for the Toronto office as does Kristal. The name on the phone needs to be changed to Kristal Parris and the phone and it’s number to be assigned to her.
On Mon, Jul 22, 2024 at 5:10 PM Subham Banerjee <itsupport@thekey.com> wrote:
Hi Cheryl,
Good Afternoon!
Thank you for reaching out to IT Help Desk, Kindly provide below details to proceed further:
1. Telephone Details of Poulami Shah : Make and Model of the handset: Sl. No.:
Office Location : Work Cell Contact number :
2. Last Working day of Poulami Shah:
3. Telephone Details of Kristal Parris : Make and Model of the handset: Sl. No.: Office Location : Work Cell Contact number :
Warm Regards,
Subham Banerjee
Service Desk Engineer
Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com
TheKey.com