Fwd: Amazon Account - [#1093959]

Hi Team,

I am following up on this as I have been trying to sort this out since
March 12th, 2025.

I am still not able to deliver to Calgary, please see the screenshot
attached.

*Respectfully, *

*Shawntel Sousa, LPN*

Client Success Manager | TheKey

Mobile: 403-305-6588 Office: 403-301-3777


<http://www.thekey.com>



---------- Forwarded message ---------
From: Shawntel Sousa <ssousa@thekey.com>
Date: Tue, Apr 22, 2025 at 8:12 AM
Subject: Re: Amazon Account - [#1093959]
To: An Ly <coupasupport@thekey.com>
Cc: Chuck Terlesky <cterlesky@thekey.com>


Hi,

I am unsure where the disconnect is with the Amazon account, maybe I am
doing something incorrectly.

I still do not see the Calgary office as an option to ship to in my Amazon,
please see the screenshot below.



*Respectfully, *

*Shawntel Sousa, LPN*

Client Success Manager | TheKey

Mobile: 403-305-6588 Office: 403-301-3777


<http://www.thekey.com>



On Fri, Apr 18, 2025 at 10:59 AM An Ly <coupasupport@thekey.com> wrote:

> Hi Shawntel,
>
> I've added the Calgary, Alberta address on Amazon. You should able to see
> it now.
>
>
>
> Thanks,
>
> An Ly
>
>
> On Wed, 16 Apr at 3:22 PM , Shawntel Sousa <ssousa@thekey.com> wrote:
> Hi Team,
>
> I'm following up on my Amazon account access. I still can't ship to our
> Calgary, Alberta office, I had sent an email early March and was told
> that Calgary was added to my shipping options, but it does not display and
> only gives the option for Vancouver or Montreal.
>
> I sent a follow up informing that I continue to not have access to ship
> to the Calgary office on March 12th and resent an email yesterday, but I
> haven't received any responses. I need to order some items urgently.
>
> Could I please get some immediate assistance with this?
>
> Thank you,
> Shawntel
>
> *Respectfully, *
> *Shawntel Sousa, LPN*
> Client Success Manager | TheKey
> Mobile: 403-305-6588 Office: 403-301-3777
>
> <http://www.thekey.com>
>
> 1093959:611100
>