Hey Tim and Joey!
I worked on a draft of questions... Don't worry, we wont cover all of them! We can choose the ones that make the most sense together. Please let me know if there are any you think are important to add considering we will have two videos in the end - one for investors and one for the US Team!
Tim - CEO
Introduction - Name, position, what markets he leads at TheKey
What initially drew you to partner with Lifeguard and how do you envision this partnership evolving?
What has been your overall experience with the Pilot Project so far?
How has the LG / TheKey Partnership progressed over the past 6 months?
What is the current energy around Lifeguard in the US market & with the Leadership Team?
What are the next targeted markets? Florida, Midwest? When are these markets planned to roll out? (What is the geriatric market?)
Currently we have only offered to existing clients and new clients that sign up for homecare. Looking ahead what are some key areas where you see Lifeguard contributing to your company’s growth and success? What is the potential you see with the pre-care market? What is the timeline to launch with this market?
Are there any KPI’s that you would like to discuss in relation to selling more care, retention rate & churn prevention, and increase in home care hours with existing clients? * Important to discuss each topic – selling more care, retention rate, churn prevention, & increase hours with existing clients.
Are there any upcoming developments within TheKey that will enhance your collaboration with Lifeguard? Can we discuss TheKey partnership deal with COGIR? What does that mean for Lifeguard?
Looking ahead, what are some key areas where you see Lifeguard contributing to your company’s growth and success?
Joey - District Manager
Introduction - Name, Position, how long have you been with TheKey?
What aspects of LG do you believe provide the greatest value to the client and their family?
How does the Lifeguard Program assist during intake calls with potential clients in showcasing the value of TheKey's services? Has it proven to be a differentiator?
What aspects of LG do you believe provide the greatest benefit to the Care Manager? (Have the Care Managers noticed the family contacting them less now they have the reports?)
What is your reaction to the first sets of reports that the CM's have received? What is the families reactions to these reports?
Do you think these reports will be effective in identifying when additional care is needed and in facilitating conversations with families about this topic?
Have you seen an increase in homecare hours with current clients using the data provided with Lifeguard? Example - (Alfino)
In what ways has the Lifeguard Program enhanced your relationship with families? Has it influenced their trust in your care services?
How do you measure the success of the Lifeguard services from TheKeys perspective?
Has Lifeguard helped TheKey sell more care?
Has there been a higher retention rate with the clients that have Lifeguard? Churn prevention?
In your experience, how has Lifeguard impacted the overall quality of care provided by TheKey?
The pre-care market has not been touched yet. What are the benefits you expect to see once rolled out?
Maria - Care Manager
Introduction - Name, Position, how long have you been with TheKey?
What aspects of LG do you believe provide the greatest benefit to the client and their family?
What aspects of LG do you believe provide the greatest benefit to the Care Manager? (Have you noticed the family contacting you less now they have the reports?
What is your reaction to the first sets of reports that you have received? Have they helped you to make sure the client is following the care plan in relation to the balanced care method?
Examples – client was in bed 21 hours out of 24 on a day a caregiver was not in the home. CM uses data to discuss with family and recommend more care
Client had decreased toileting, meaning possible dehydration, CM was able to consult with caregiver to ensure balance care method is followed and enough water is being offered.
Certain clients do not leave the home. Statistics have shown a few of the clients never leave the home. CM can discuss with family and have data to prove the client has not left and needs more socialization as per the balanced care method.
Have you had a chance to present these reports to the family yet? What was their reaction?
Do you think these reports will be effective in identifying when additional care is needed and in facilitating conversations with families about this topic?
Have you seen an increase in homecare hours with current clients using the data provided with Lifeguard? (Alfino)
In what ways has the Lifeguard Program enhanced your relationship with families?
How does the Lifeguard Program support you during assessments in demonstrating the value of homecare to families?
Has Lifeguard helped TheKey sell more care?
Has there been a higher retention rate with the clients that have Lifeguard? Churn prevention?
Can you share any specific success stories where Lifeguard solutions significantly impacted your clients well being?
In your experience, how has Lifeguard impacted the overall quality of care provided by TheKey?
See you soon!
Amanda Mansfield
Account Manager / Lifeguard at TheKey
514-907-5065
TheKey.ca<https://thekey.ca/> <https://thekey.ca/>
[TheKey]