Fwd: Jack Kokotailo - Calgary AB

FYI

From: Kara Sehl <ksehl@joinlifeguard.com>
Date: Tue, Jan 21, 2025 at 7:28 AM
Subject: Re: Jack Kokotailo - Calgary AB
To: Shawntel Sousa <ssousa@thekey.com>
Cc: Maryham Levesque <mlevesque@joinlifeguard.com>, Chuck Terlesky <
cterlesky@thekey.com>

Hi Shawntel,

The time stamps provided are from the bathroom radar device and motion
sensor.

Please let me know if you need me to look into anything else.

Thank you,

*Kara Sehl *

*Director of Customer Success*

Cell: 418-558-1440

Toll-free: (888) 667-1224

ksehl@joinlifeguard.com

Schedule a meeting
<https://meetings.hubspot.com/kara-sehl/primary-meeting-one-on-one>

[image: A blue and white logo Description automatically generated]
<https://joinlifeguard.com/>

*From: *Shawntel Sousa <ssousa@thekey.com>
*Date: *Monday, January 20, 2025 at 5:58 PM
*To: *Kara Sehl <ksehl@joinlifeguard.com>
*Cc: *Maryham Levesque <mlevesque@joinlifeguard.com>, Chuck Terlesky <
cterlesky@thekey.com>
*Subject: *Re: Jack Kokotailo - Calgary AB

Hi Al, just to confirm in checking the motion in the unit. This is checking
all sensors? Not just the bathroom?

The Daughter is asking me to make sure.

Respectfully,
Shawntel Sousa, LPN
Client Success Manager
TheKey Home Care

Office: (403) 301-3777
Mobile: (403) 305-6588

On Mon, Jan 20, 2025 at 2:48 PM Kara Sehl <ksehl@joinlifeguard.com> wrote:

Hi Shawntel,

There was motion detected from *7:32 AM to 7:37 AM Mountain Time*.

There was no motion detected before that since *4:43 AM Mountain Time*.
After the last motion was detected at 7:37 AM Mountain Time, there was no
motion detected again until *8:50 AM Mountain Time*.

Please do not hesitate to contact me if you have any further questions.

Thank you,

*Kara Sehl *

*Director of Customer Success*

Cell: 418-558-1440

Toll-free: (888) 667-1224

ksehl@joinlifeguard.com

Schedule a meeting
<https://meetings.hubspot.com/kara-sehl/primary-meeting-one-on-one>

[image: Image removed by sender. A blue and white logo Description
automatically generated] <https://joinlifeguard.com/>

*From: *Shawntel Sousa <ssousa@thekey.com>
*Date: *Monday, January 20, 2025 at 4:29 PM
*To: *Kara Sehl <ksehl@joinlifeguard.com>
*Cc: *Maryham Levesque <mlevesque@joinlifeguard.com>, Chuck Terlesky <
cterlesky@thekey.com>
*Subject: *Re: Jack Kokotailo - Calgary AB

Hi,

Sorry can we get the readings from 630am to 8am.

Respectfully,
Shawntel Sousa, LPN
Client Success Manager
TheKey Home Care

Office: (403) 301-3777
Mobile: (403) 305-6588

On Mon, Jan 20, 2025 at 12:59 PM Kara Sehl <ksehl@joinlifeguard.com> wrote:

Hi Shawntel,

Thank you for bringing this to our attention. First and foremost, we hope
that John is okay and recovering well after his fall.

We met with the Installer and RN to analyze John’s bathroom radar device
and motion detector. Based on the data, we can confirm that the devices
detected motion and occupancy in the bathroom at *7:32 AM Mountain Time *on
Sunday, January 19th.

The reason an alert was not sent is likely because the fall did not last
longer than 90 seconds. The technology has a threshold in place to minimize
false positives, as it is highly sensitive and would otherwise trigger
unnecessary alerts.

Please let me know if there are any additional details you’d like us to
address or if you’d like assistance communicating this to the client’s
daughter.

Thank you,

*Kara Sehl *

*Director of Customer Success*

Cell: 418-558-1440

Toll-free: (888) 667-1224

ksehl@joinlifeguard.com

Schedule a meeting
<https://meetings.hubspot.com/kara-sehl/primary-meeting-one-on-one>

[image: A blue and white logo Description automatically generated]
<https://joinlifeguard.com/>

*From: *Shawntel Sousa <ssousa@thekey.com>
*Date: *Monday, January 20, 2025 at 12:37 PM
*To: *Kara Sehl <ksehl@joinlifeguard.com>, Maryham Levesque <
mlevesque@joinlifeguard.com>
*Cc: *Chuck Terlesky <cterlesky@thekey.com>
*Subject: *Jack Kokotailo - Calgary AB

RESENDING SO CHUCK IS ON THE EMAIL, PLEASE REPLY TO THIS ONE.

Hi Both,

I am currently looking into a situation as we have another upset client
looking for information. This client fell over the weekend and it is
suspected that he fell between 7am and 740am on Sunday Jan 19th, but it
could have been between 6am and 8am on Sunday morning. It was noted that he
had possibly fallen in his bathroom - the lifeguard did not pick up his
fall.

We are wondering what might have happened during this fall and if you can
look into this for us so we can provide the daughter with some feedback.

Thank you!

*Thank you,*

*Shawntel Sousa, LPN*

*Client Success Manager*

*Office: 403-301-3777*

*Direct: 403-305-6588*

*TheKey.ca* <http://TheKey.ca>

*Error! Filename not specified.*

Chuck Terlesky B.A., CCPE
General Manager
Winnipeg and Calgary

Calgary: 403-301-3777
Winnipeg: 204-489-6000

TheKey.ca   <https://thekey.ca/>

[image: TheKey]