HCL Scorecard Update: New Billed Hours Insights

From: Julia Jenkins <jujenkins@thekey.com>
To: Corp Business Dev Team <bdcorp@thekey.com>
CC: Sales Leadership Team <salesleadership@thekey.com>, GeneralManagers <GeneralManagers@thekey.com>, Regional Directors <RegionalDirectors@thekey.com>, Donny Deshotels <donny.deshotels@thekey.com>, John Champagne <john.champagne@thekey.com>, Geoff Dion <geoffrey.dion@thekey.com>, Sarah Powers <spowers@thekey.com>
Date: Fri, 13 Mar 2026 13:12:58 -0700
Folder: INBOX

📎 image.png

Hi Everyone,

I'm happy to share that we have added a new insight to your *HCL Scorecard
<https://us-west-2b.online.tableau.com/#/site/mydata/views/HCLScorecard_17250494858060/Scorecard?:iid=1>*
on Tableau: *Total Billed Hours* associated with your revenue and SOCs.

When you hover over the *"Revenue Actuals vs Goal" bar chart* you'll find
the total billed hours for that month and the month-over-month billed hours
growth percentage.

When you hover over the *"SOC Actuals vs Goal" bar chart* you'll find the
total billed hours for the new SOCs in that month and the month-over-month
billed hours growth percentage for those new starts.

This provides a rate-neutral view of your performance, spotlighting the
actual volume of business you're driving regardless of price fluctuations.
By tracking this data, we are also aligning Sales and Ops under unified
language to define success and measure capacity.

[image: image.png]         [image: image.png]
If you have any questions about how this data is pulled or how to interpret
these insights, please don’t hesitate to reach out.


Thank you,

-- 
Julia Jenkins
Director, Revenue Operations
*Please note my email address has changed:*
jujenkins@thekey.com
Mobile: (805) 717-7606
TheKey.com <https://thekey.com/>
<https://thekey.com>

HCL Scorecard Update: New Billed Hours Insights

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