Hi Poulami, Thank you for taking the time to write us an email. We'll start working on this and follow up with you once we have an update. Thanks again, Jose Morales Billing Help Desk
Billing@thekey.com
866-226-1702
On
Mon, 18 Sep at 2:12 PM
, Poulami Shah <poulami.shah@homecareassistance.com> wrote:
Hi Billing team,
I got a call from our client Rita King's husband Jim King, he said that 5 payments were processed on his bank account on the same day, out of which 2 payments got through but the other three didn't get through as there were insufficient funds. He wanted to know when the other 3 payments would be deducted. He would not like to be charged several invoices at once.
Please give him a call and provide him with a clarification on the schedule of payments. His number is 416-621-3328.
Best regards
Pauli Shah
Client Success Manager
Direct: 289-412-1441
Office: 905-337-1200
TheKey.ca