RE: Inquiry

Hi Pauli,
Thanks so much for your email and we truly appreciate your partnership in providing staff coverage to ensure our residents care needs are met.

Our plan right now for Luther Village is to focus on staff recruitment to try and eliminate agency use.

I am willing to arrange a meeting to welcome the new general manager if you are still interested.

Thank You
Sorry for the late reply, I am behind on my emails.

Thank You

[luthervillage]
Elysia Botelho, RPN
PSW Supervisor
141 Father David Bauer Drive, Waterloo, ON N2L 6N9
T: 519-783-3236 ext. 2014
F: 519-783-3237
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From: Poulami Shah <poulami.shah@thekey.com>
Sent: Wednesday, May 8, 2024 4:41 PM
To: Elysia Botelho <ebotelho@luthervillage.org>
Cc: Timothy Thomas <tt@thekey.com>; Timon Page <timon.page@thekey.com>
Subject: Re: Inquiry

Hi Elysia,

I am writing to express my gratitude for the ongoing partnership between Luther Village on the Park and The Key.
Over the years, we collaborated to provide exceptional care to support our mutual clients and I am eager to further strengthen our relationship.

I have updated the number in our system as your preferred number. Moving forward, all communications will be confirmed using that number.

I am also excited to inform you that we have welcomed our New General Manager, Timon, to our team.
We are keen on setting up a meeting with you to introduce him to your esteemed organization.

In light of this, I would like to propose a meeting with you to discuss potential opportunities for collaboration and networking.

Would it be possible for us to schedule a convenient date and time next week? Please let me know your availability.

I look forward to hearing from you.

Best regards
Pauli Shah
Client Success Manager
Direct: 289-412-1441
Office: 905-337-1200

TheKey.ca  <https://thekey.ca/>

[TheKey]

On Wed, May 8, 2024 at 3:34 PM Elysia Botelho <ebotelho@luthervillage.org<mailto:ebotelho@luthervillage.org>> wrote:
Hi Pauli,
Thank you for this information. Unfortunately, the phone number (PSW phone) they likely called back I don’t believe typically has voicemails that they would check.
Can you update your records to always return a call back to the RPN 519-465-7108 regardless of the number that calls requesting the shift coverage. This phone the staff is required to check the voicemails.

Thank You

[luthervillage]
Elysia Botelho, RPN
PSW Supervisor
141 Father David Bauer Drive, Waterloo, ON N2L 6N9
T: 519-783-3236 ext. 2014
F: 519-783-3237
www.luthervillage.org<http://www.luthervillage.org/> |  Facebook<https://www.facebook.com/luthervillageonthepark> | Unsubscribe<mailto:cclarke@luthervillage.org?subject=Unsubscribe>

From: Poulami Shah <poulami.shah@thekey.com<mailto:poulami.shah@thekey.com>>
Sent: Monday, May 6, 2024 9:56 PM
To: Elysia Botelho <ebotelho@luthervillage.org<mailto:ebotelho@luthervillage.org>>
Cc: ontario-staffing@thekey.com<mailto:ontario-staffing@thekey.com>
Subject: Re: Inquiry

Hi Elysia,

The process for after hours is our On Call Manager gets the call and works and covers the shift and then calls you back and informs you.

On Saturday, Our On Call Manager called and left a voice message.  I am not sure if you received that message.

If you could please let us know what would be the best number to reach you, we would be happy to add that number in our system.

I am hoping to work more collaboratively with Luthar Village.

Please feel free to reach out to me if you have any questions or concerns.

Best regards,
Pauli
Client Success Manager
289-412-1441.

On Mon, May 6, 2024, 10:15 a.m. Elysia Botelho <ebotelho@luthervillage.org<mailto:ebotelho@luthervillage.org>> wrote:
Hi there,
I am looking for some information regarding the request of staff coverage this past Saturday May 4th. We currently use 2 different agencies that our team reaches out to in the event of shifts that require coverage outside of our staffing resources.
The team reached out to both agencies but only received a call back from an alternate agency which at that time the shift was confirmed.
We had 1 agency staff member show up from The Key, but it doesn’t appear that anyone had called back to confirm this need was still open.
Could I have some clarification on the process of calls received outside of business hours. Is there someone that can confirm with the team member who provided coverage support if they did call our staff or if the agency staff was available and just assigned the request.
Please let me know if this isn’t the correct contact for inquires such as this.

Thank You

[luthervillage]
Elysia Botelho, RPN
PSW Supervisor
141 Father David Bauer Drive, Waterloo, ON N2L 6N9
T: 519-783-3236 ext. 2014
F: 519-783-3237
www.luthervillage.org<http://www.luthervillage.org/> |  Facebook<https://www.facebook.com/luthervillageonthepark> | Unsubscribe<mailto:cclarke@luthervillage.org?subject=Unsubscribe>