Re: Gerard Rochon - Montreal Client

From: Cynthia Lum <clum@thekey.com>
To: John Janiga <john.janiga@thekey.com>
CC: Joey Taylor <joey.taylor@thekey.com>, Tim Thomas <tthomas@thekey.com>, Timothy Thomas <tt@thekey.com>, Stephanie Fuston <stephanie.fuston@thekey.com>, TheKey Billing <billing@thekey.com>
Date: Thu, 30 May 2024 08:52:42 -0700
Folder: INBOX

📎 Gerard Rochon.pdf

Hi Joey and John,

We received a check from this client yesterday for $12748.08 that was dated
5/16/24 and was cashed by our lockbox.  Should we refund this amount back
to the PAD since it looks like we already processed the open balance
yesterday?
Check image attached


Cynthia Lum
Client Account Specialist
* Please note my email has changed: *
clum@thekey.com <https://brand.thekey.com/esg/clum@thekey.com>
408-669-5030
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>


On Wed, May 29, 2024 at 10:08 AM John Janiga <john.janiga@thekey.com> wrote:

> Hello Joey,
>
> I will run these open charges now and report back if they were successful.
>
> Thank you!
>
> *John Janiga*
> Collections Analyst 2
> *john.janiga@thekey.com <john.janiga@thekey.com>*
> *408-647-7538 *
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://homecareassistance.com/>
>
>
>
> On Wed, May 29, 2024 at 12:48 PM Joey Taylor <joey.taylor@thekey.com>
> wrote:
>
>> Good Afternoon,
>>
>> The client had paid by cheques (included below) that was post-dated. J.P.
>> Morgan returned the cheques and we shredded it. The client asked that we
>> collect the funds through PAD. Please do so.
>>
>> Thank you,
>>
>> Joey Taylor
>>
>> *Directeur Général/**General Manager*
>>
>> 514-907-5065
>>
>> TheKey.ca   <https://thekey.ca/>
>>
>> [image: TheKey]
>>
>

Re: Gerard Rochon - Montreal Client

Thread (2)