Good Afternoon,
Yes Sylwia Dziekan said she can't see her shift this morning, I've asked
for a screenshot, but haven't received it yet.
Thank you,
Kathryn
On Mon, Dec 12, 2022 at 1:08 PM Camille Jervoso <
app-support@homecareassistance.com> wrote:
> Hi Kathryn,
>
> This we are working with ClearCare to see what's causing this issue and
> resolve it ASAP. Unfortunately, the missing shifts we had last Friday were
> the schedule that are not included in the ClearCare data set that they send
> to us that's why they don't reflect back to the CG Connect app. Do you
> still get messages from CGs this morning with the same issue?
>
> We'll update you once we know more. Thank you for your patience while we
> work on this one.
>
>
>
>
> Thanks,
> Caregiver Connect Team
>
>
> On Fri, 9 Dec at 8:24 PM , Timothy Thomas <tt@thekey.com> wrote:
> Adding Angie Markwell.
>
> Can we please get a resolution on this ASAP. Thank you.
>
> On Fri, Dec 9, 2022 at 8:08 PM Kathryn Nester <knester@thekey.com> wrote:
>
>> Good Evening,
>>
>> Manpreet Kaur Muhar cannot see her shift in the app for tonight 1ppm-7am.
>> Oyetunde Oyeleke also cannot see his shift for tonight in the app. I have
>> attached a screenshot from Manpreet.
>>
>> We have been getting these calls all day long, and yesterday too, what is
>> going on with the app?
>>
>> Thank you,
>> Kathryn
>>
>>
>> --
>> *Kathryn Nester*
>> *Caregiver Ambassador*
>> Home Care Assistance
>> Office: 416-488-8777 <4164888777>
>> Toronto, ON (EST)
>> torontohomecareassistance.ca <https://www.torontohomecareassistance.ca/>
>> ---
>> Read Our Testimonials <https://homecareassistance.com/reviews>
>> Join Our Newsletter
>> <https://homecareassistance.com/healthy-longevity-newsletter>
>> We Are Hiring! <https://homecareassistance.com/careers>
>>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <Tim.Thomas@TheKey.com>
> (514) 591-9387
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>
> 139179:611100
>
*Kathryn Nester*
*Caregiver Ambassador*
Home Care Assistance
Office: 416-488-8777 <4164888777>
Toronto, ON (EST)
torontohomecareassistance.ca <https://www.torontohomecareassistance.ca/>
Read Our Testimonials <https://homecareassistance.com/reviews>
Join Our Newsletter
<https://homecareassistance.com/healthy-longevity-newsletter>
We Are Hiring! <https://homecareassistance.com/careers>