Hello Timothy,
Vashon has reported that Penny Casey payments have been declining and the
total owed is currently around $19K.
I see that you were working directly with this client's payer and I don't
want to ripple the waters.
Please advise on how to proceed here and thank you for your time.
Best Regards,
*John Janiga*
Senior Accounts Receivable Specialist
*john.janiga@thekey.com <john.janiga@thekey.com>*
*408-647-7538 *
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>
On Wed, Sep 20, 2023 at 1:50 PM Timothy Thomas <tt@thekey.com> wrote:
> FYI: Please note this is the report I was looking for, Tim Sr was able to
> provide it. This is a better representation for clients. If you don't know
> how to generate it, please connect with @Tim Thomas <tthomas@thekey.com>
> SR
>
> Thanks
>
> On Wed, Sep 20, 2023 at 1:39 PM Sumira Suthesan <
> sumira.suthesan@thekey.com> wrote:
>
>> Hi Tim,
>>
>> Please see attached.
>> Please let me know if anything else is needed.
>>
>> Thanks,
>> *Sumira Suthesan*
>> Accounts Receivable Specialist
>> T: 438-230-3887 ext.1070006
>> www.TheKey.com <http://www.thekey.com/>
>> [image: TheKey]
>>
>>
>> On Wed, Sep 20, 2023 at 10:31 AM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> Got it, this is a summary of all the transactions, can I also be sent a
>>> statement showing the invoices, payments and associated outstanding balance
>>> at any given time? This report is really hard to keep track of.
>>>
>>> On Wed, Sep 20, 2023 at 1:25 PM Sumira Suthesan <
>>> sumira.suthesan@thekey.com> wrote:
>>>
>>>> Hi Tim,
>>>>
>>>> Under the column type, it states if it is an invoice or payment.
>>>> Payment is what we charged the client.
>>>>
>>>> Thanks,
>>>>
>>>> *Sumira Suthesan*
>>>> Accounts Receivable Specialist
>>>> T: 438-230-3887 ext.1070006
>>>> www.TheKey.com <http://www.thekey.com/>
>>>> [image: TheKey]
>>>>
>>>>
>>>> On Wed, Sep 20, 2023 at 10:20 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>
>>>>> Kelly called me this morning. She is under the impression that she is
>>>>> being double charged for certain invoices as the amounts are similar and
>>>>> the charges and closer than 1 week apart. She’s looking to reconcile
>>>>> everything. The statement is a bit confusing. What are payments and what
>>>>> are charges?
>>>>>
>>>>> On Wed, Sep 20, 2023 at 12:00 PM John Janiga <john.janiga@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Hello Team,
>>>>>>
>>>>>> I spoke with Dr. Patrick Casey yesterday and he said he had
>>>>>> transferred funds but wanted to make sure the amount was available prior to
>>>>>> authorizing us to pull again.
>>>>>>
>>>>>> I am awaiting a call from him directly.
>>>>>>
>>>>>> I will alert Vashon once I have approval.
>>>>>>
>>>>>>
>>>>>> *John Janiga*
>>>>>> Senior Accounts Receivable Specialist
>>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>>>> *408-647-7538 *
>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, Sep 20, 2023 at 11:58 AM Sumira Suthesan <
>>>>>> sumira.suthesan@thekey.com> wrote:
>>>>>>
>>>>>>> Hi Tim,
>>>>>>>
>>>>>>> We didn't process Penny Casey's invoices for September 11 and 18
>>>>>>> yesterday because the payment for September 11 kept getting declined due to
>>>>>>> NSF.
>>>>>>>
>>>>>>> Thanks,
>>>>>>> *Sumira Suthesan*
>>>>>>> Accounts Receivable Specialist
>>>>>>> T: 438-230-3887 ext.1070006
>>>>>>> www.TheKey.com <http://www.thekey.com/>
>>>>>>> [image: TheKey]
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Sep 20, 2023 at 8:52 AM Sumira Suthesan <
>>>>>>> sumira.suthesan@thekey.com> wrote:
>>>>>>>
>>>>>>>> Hi Vashon,
>>>>>>>>
>>>>>>>> Did you process payment for Penny Casey yesterday?
>>>>>>>> It still shows as outstanding for September 11/18
>>>>>>>>
>>>>>>>> Thanks,
>>>>>>>> *Sumira Suthesan*
>>>>>>>> Accounts Receivable Specialist
>>>>>>>> T: 438-230-3887 ext.1070006
>>>>>>>> www.TheKey.com <http://www.thekey.com/>
>>>>>>>> [image: TheKey]
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, Sep 20, 2023 at 8:49 AM <adminmtl@homecareassistance.com>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Please review the attached report. Feel free to contact us if you
>>>>>>>>> have any questions.
>>>>>>>>>
>>>>>>>>> September 11 payment was declined due to NSF.
>>>>>>>>>
>>>>>>>>> September 11 invoice was processed again yesterday.
>>>>>>>>>
>>>>>>>>> Thank you.
>>>>>>>>>
>>>>>>>>> Home Care Assistance
>>>>>>>>> 514 907 5065
>>>>>>>>>
>>>>>>>>
>>>
>>> --
>>> Tim Thomas
>>> Head of Canada Division
>>> *Please note my email has changed:*
>>> tt@TheKey.com <tt@thekey.com>
>>> (514) 591-9387
>>> TheKey.ca <https://www.thekey.ca/>
>>> [image: TheKey] <https://www.thekey.com/>
>>>
>>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>