--b1_95f176c766c82090bb20f82dcd908c3e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D View on Workplace https://thekey.workplace.com/nd/?groups%2F1464468603933314%2Fpermalink%2F1= 541871296193044%2F&work_newsfeed_token=3DS%3A_I100059340976929%3A154187129= 6193044&aref=3D1645569653452098&medium=3Demail&mid=3D5d8a2c10faa70G5b04dd3= 43621G5d8a30aa5ad42G1d72&n_m=3Dtt%40homecareassistance.com&lloc=3Dview_on_= facebook_btn_text&rms=3Dv2&irms=3Dtrue =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D Hi Timothy, "Hi everyone, As we approach the official public launch date of TheKey on March 9th, = please be aware that we plan to notify caregivers and clients on March = 2nd, next week. Please read this email to understand exactly what is being = communicated and how you can support this transition. If you have any = questions, please comment below or email rebrand@homecareassistance.com. **For Clients:** We will be emailing clients a [letter from = Tad](https://thekey.workplace.com/work/knowledge/1077323209499927) to = announce the TheKey on 3/2. In cases where we do not have an email = address, we will be mailing the letter. In addition to the letter from = Tad, we will be sending a simple notification in bills next week that the = brand will change on 3/9 and then another notification in bills after 3/9 = that the brand has changed. We will also use a very clear TheKey Formerly = Home Care Assistance logo on the website and bills for at least 6 months = to minimize confusion with clients and/or client contacts. *How you can be prepared:* * Please read the letter from Tad above, our [Universal Talking = Points](https://thekey.workplace.com/work/knowledge/1077323209499927) and = [FAQs](https://thekey.workplace.com/work/knowledge/1037322700166645) to = help you be prepared to answer any questions that may come up. * Reach out to clients proactively that our name is changing on March 9th, = that we are so excited about the new look and feel and that our commitment = to excellent service remains as strong as ever. **For Caregivers:** We will be sending caregivers a message via Clear Care announcing the = brand change and linking to a = [flyer](https://thekey.workplace.com/work/knowledge/1077323209499927) with = rebrand details and [Caregiver FAQs & Talking = Points](https://thekey.workplace.com/work/knowledge/1077323209499927) on = 3/2. *How you can be prepared:* * Please review the above flyer and Caregiver FAQs & Talking Points and = then the same Universal Talking Points and FAQs shared above for the = clients to be prepared for the caregiver announcement. * Polo shirts for caregivers have been ordered via your site-level leader = and are being delivered to the office - not to individual = caregivers=E2=80=99 homes. Please ask