--0000000000000981a405d8a89dd7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tim, the plan is geared to the most challenging part of the curve which is new client retention. Acquired clients should not have a similar curve as new client retention and therefore aren't treated as such. In my recollection, there are not many instances of us moving off this point. On Tue, Feb 22, 2022 at 10:31 AM Timothy Thomas wrote: > Both scenarios apply in Canada as Vancouver had a tuck-in where the CCM > received additional clients, and in Montreal we brought a CCM over with a > book of business. > > Understanding what kind of flexibility we have to make adjustments would > be helpful, otherwise we'll work through it with them directly. > > Thanks. > > On Tue, Feb 22, 2022 at 12:49 PM Michele Boehmer mboehmer@homecareassistance.com> wrote: > >> We have 2 different scenarios here. >> >> For an acquisition where the CCM is coming over with an existing book of >> business, all clients that are already on service are all tagged to pay = the >> 12 month retention bonus and the CCM is now eligible for the standard CC= M >> bonus which pays out by usage level and duration on all new clients. We >> have made some concessions on a case by case basis as needed to bridge t= he >> transition for the CCM. >> >> For an acquisition that is tucking into another office and the current >> CCM is taking on additional clients, we have made bonus >> adjustments/concessions on a case by case basis. >> >> In this communication, I am not sure which case we are talking about. >> >> >> On Tue, Feb 22, 2022 at 9:23 AM Ken Citron > kcitron@homecareassistance.com> wrote: >> >>> Michele- is that how we have been handling for acquisitions? I had >>> thought we had dealt with this issue. Can we look at real example and = make >>> sure our plan creates the right motivation? >>> >>> Sent from my iPhone >>> >>> On Feb 22, 2022, at 10:11 AM, Timothy Thomas >>> wrote: >>> >>> =EF=BB=BF >>> Chen: I understand the logic here but how do we sell it to the CCM who'= s >>> caseload increases due to an acquisition, but then has to wait 12 month= s to >>> see the benefit? >>> >>> On Tue, Feb 22, 2022 at 9:23 AM Rebecca Howe >> rhowe@homecareassistance.com> wrote: >>> >>>> Yes, that is right. >>>> >>>> Sent from my iPhone >>>> >>>> On Feb 22, 2022, at 6:27 AM, Timothy Thomas >>>> wrote: >>>> >>>> =EF=BB=BF >>>> Thank you Rebecca. >>>> >>>> Can you please confirm how acquired clients are handled? The CCM is >>>> only paid an annual retention bonus after 12 months? >>>> >>>> On Tue, Feb 22, 2022 at 7:16 AM Rebecca Howe >>> rhowe@homecareassistance.com> wrote: >>>> >>>>> Hi Tim, >>>>> >>>>> Please see attached for the January CCM commissions. Not all of them >>>>> are