We are set up for direct deposit with MPI.
On Wed, Sep 20, 2023 at 11:19 AM Ali Malik <ali.malik@thekey.com> wrote:
> Hey John,
>
> Have MPI said that they sent cheques?
>
> If so Dennis would be able to assist in finding out if we received any
> cheques for this client.
>
> @Dennis Fancy <dfancy@thekey.com>
>
> On Wed, Sep 20, 2023 at 10:56 AM Timothy Thomas <tt@thekey.com> wrote:
>
>> Who in this thread can help John get this resolved?
>>
>> On Wed, Sep 20, 2023 at 10:50 AM John Janiga <john.janiga@thekey.com>
>> wrote:
>>
>>> Hello Timothy,
>>>
>>> I haven't received a reply as of yet. Client portion invoices are the
>>> main need.
>>>
>>> *John Janiga*
>>> Senior Accounts Receivable Specialist
>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>> *408-647-7538 *
>>> TheKey.com <https://www.thekey.com/>
>>> [image: TheKey] <https://homecareassistance.com/>
>>>
>>>
>>>
>>> On Wed, Sep 20, 2023 at 10:48 AM Timothy Thomas <tt@thekey.com> wrote:
>>>
>>>> John, have you received an answer yet?
>>>>
>>>> On Mon, Sep 18, 2023 at 10:54 AM John Janiga <john.janiga@thekey.com>
>>>> wrote:
>>>>
>>>>> Hello Team,
>>>>>
>>>>> Just checking in to confirm if we received any of these listed
>>>>> payments for Mary Hotomani from MPI ( shown in email below ) and in
>>>>> addition have we invoiced the client directly for charges MPI states are
>>>>> clients responsibility ?
>>>>>
>>>>> Thank you,
>>>>>
>>>>> *John Janiga*
>>>>> Senior Accounts Receivable Specialist
>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>>> *408-647-7538 *
>>>>> TheKey.com <https://www.thekey.com/>
>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>
>>>>>
>>>>>
>>>>> On Fri, Aug 18, 2023 at 2:17 PM John Janiga <john.janiga@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Hello Brian,
>>>>>>
>>>>>> I reached out to MPI and was sent this breakdown as to what we can
>>>>>> expect to receive for payments and what the client will owe. I believe it
>>>>>> was agreed that the $49 balance to the client will be written off.
>>>>>>
>>>>>> RE: M.H. 10348025325 - Outstanding Invoices - Please Respond
>>>>>> External
>>>>>> CANADA COLLECTIONS
>>>>>> Search for all messages with label CANADA COLLECTIONS
>>>>>> Remove label CANADA COLLECTIONS from this conversation
>>>>>> Adams, Sheri <SAdams@mpi.mb.ca>
>>>>>> Wed, Aug 16, 2:17 PM (2 days ago)
>>>>>> to me
>>>>>>
>>>>>> Good afternoon,
>>>>>>
>>>>>>
>>>>>>
>>>>>> This claimant is approved for a *maximum coverage amount of $4134
>>>>>> per month* effective May 12, 2023. If she uses services that exceed
>>>>>> this amount, she is responsible for covering the remaining amount.
>>>>>>
>>>>>>
>>>>>>
>>>>>> RE invoice:
>>>>>>
>>>>>> 5128
>>>>>> <https://hcawinnipeg.clearcareonline.ca/accounting/billing/receivables/invoice/5128/>
>>>>>>
>>>>>> 09/30/2022
>>>>>>
>>>>>> 09/30/2022
>>>>>>
>>>>>> $1,920.00
>>>>>>
>>>>>> $0.00
>>>>>>
>>>>>> $0.00
>>>>>>
>>>>>> $0.00
>>>>>>
>>>>>> $96.00
>>>>>>
>>>>>> $2,016.00
>>>>>>
>>>>>> $1,966.40
>>>>>>
>>>>>> $49.60
>>>>>>
>>>>>> *$1,920.00*
>>>>>>
>>>>>> *$0.00*
>>>>>>
>>>>>> *$0.00*
>>>>>>
>>>>>> *$0.00*
>>>>>>
>>>>>> *$96.00*
>>>>>>
>>>>>> *$2,016.00*
>>>>>>
>>>>>> *$1,966.40*
>>>>>>
>>>>>> *$49.60*
>>>>>>
>>>>>> The claimant has been notified that they need to cover this remaining
>>>>>> amount. Please submit an invoice to the claimant for this period.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> We *did not receive invoice*: (instead we received two copies of the
>>>>>> invoice from the first half of this month)
>>>>>>
>>>>>> 5883
>>>>>> <https://hcawinnipeg.clearcareonline.ca/accounting/billing/receivables/invoice/5883/>
>>>>>>
>>>>>> 06/30/2023
>>>>>>
>>>>>> 06/30/2023
>>>>>>
>>>>>> $3,150.00
>>>>>>
>>>>>> $0.00
>>>>>>
>>>>>> $0.00
>>>>>>
>>>>>> $0.00
>>>>>>
>>>>>> $157.50
>>>>>>
>>>>>> $3,307.50
>>>>>>
>>>>>> $0.00
>>>>>>
>>>>>> $3,307.50
>>>>>>
>>>>>> When submitting this invoice, please note that *it should include
>>>>>> only the amount of $3,131.75* as that will bring it to the monthly
>>>>>> max amount for June. Please submit an invoice to the claimant for the
>>>>>> remaining owed amount for this period.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Invoice:
>>>>>>
>>>>>> 5959
>>>>>> <https://hcawinnipeg.clearcareonline.ca/accounting/billing/receivables/invoice/5959/>
>>>>>>
>>>>>> 07/31/2023
>>>>>>
>>>>>> 07/31/2023
>>>>>>
>>>>>> $3,342.50
>>>>>>
>>>>>> $0.00
>>>>>>
>>>>>> $0.00
>>>>>>
>>>>>> $0.00
>>>>>>
>>>>>> $167.13
>>>>>>
>>>>>> $3,509.63
>>>>>>
>>>>>> $0.00
>>>>>>
>>>>>> $3,509.63
>>>>>>
>>>>>> Has been processed this week in full. You should be receiving this
>>>>>> payment shortly.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Invoice:
>>>>>>
>>>>>> 5919
>>>>>> <https://hcawinnipeg.clearcareonline.ca/accounting/billing/receivables/invoice/5919/>
>>>>>>
>>>>>> 07/15/2023
>>>>>>
>>>>>> 07/15/2023
>>>>>>
>>>>>> $3,228.75
>>>>>>
>>>>>> $0.00
>>>>>>
>>>>>> $0.00
>>>>>>
>>>>>> $0.00
>>>>>>
>>>>>> $161.44
>>>>>>
>>>>>> $3,390.19
>>>>>>
>>>>>> $0.00
>>>>>>
>>>>>> $3,390.19
>>>>>>
>>>>>> *Needs to be resubmitted in the amount of $624.37* as this will
>>>>>> bring it to the monthly max amount for June. Please submit an invoice to
>>>>>> the claimant for the remaining required amount for this period.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Going forward, to ensure prompt payment, please ensure that invoices
>>>>>> do not exceed the monthly maximum amount. Any amount over the monthly max
>>>>>> should be invoiced to the claimant directly.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Have a good day,
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Sheri Adams*Senior Case Manager
>>>>>>
>>>>>>
>>>>>> *Manitoba Public Insurance | Serious & Long Term Case Management*T:
>>>>>> 204-985-8770 ext. 1180 | F: 204-954-5332 | W: *mpi.mb.ca
>>>>>> <http://www.mpi.mb.ca/>*
>>>>>> 234 Donald Street, Winnipeg, MB R3C 4A4
>>>>>> <https://www.google.com/maps/search/mb.ca+234+Donald+Street,+Winnipeg,+MB%C2%A0+R3C+4A4?entry=gmail&source=g>
>>>>>>
>>>>>> *John Janiga*
>>>>>> Senior Accounts Receivable Specialist
>>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>>>> *408-647-7538 *
>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Fri, Aug 18, 2023 at 1:52 PM Ali Malik <ali.malik@thekey.com>
>>>>>> wrote:
>>>>>>
>>>>>>> Hey John,
>>>>>>>
>>>>>>> Can you please brief Brian in regards to this client. It's on our
>>>>>>> other thread where you contacted them. I believe myself and Tim are CCd on
>>>>>>> that email as well.
>>>>>>>
>>>>>>> He needs to know how much we are getting paid from MPI, how much is
>>>>>>> owed by the client and what's the monthly coverage.
>>>>>>>
>>>>>>> thank you,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Fri, Aug 18, 2023 at 1:46 PM Brian Boxall <bboxall@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi everyone,
>>>>>>>>
>>>>>>>> We need to know the amount of arrears here ASAP.
>>>>>>>>
>>>>>>>> Thanks,
>>>>>>>>
>>>>>>>> On Thu, Aug 10, 2023 at 10:53 AM Ali Malik <ali.malik@thekey.com>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> @John Janiga <john.janiga@thekey.com> I'm going to send you a
>>>>>>>>> collection report today.
>>>>>>>>>
>>>>>>>>> We need to call MPI asap and find out how much they are going to
>>>>>>>>> be paying for the outstanding invoices. This will give us an idea on how to
>>>>>>>>> proceed.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, Aug 10, 2023 at 11:46 AM Brian Boxall <bboxall@thekey.com>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Crystal responded to me with a completely blank email yesterday.
>>>>>>>>>>
>>>>>>>>>> In terms of her hours , Her MPI Budget covers $4200 and there
>>>>>>>>>> should be $2205 privately funded.
>>>>>>>>>>
>>>>>>>>>> So if any arrears it should only be from the privately funded
>>>>>>>>>> portion.
>>>>>>>>>>
>>>>>>>>>> On Thu, Aug 10, 2023 at 10:42 AM Timothy Thomas <tt@thekey.com>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Any news on this. We need a resolution or we pull service by
>>>>>>>>>>> EOD. Thanks
>>>>>>>>>>>
>>>>>>>>>>> On Tue, Aug 8, 2023 at 2:54 PM Michelle Hudgins <
>>>>>>>>>>> michelle.hudgins@thekey.com> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Added @John Janiga <john.janiga@thekey.com> as he is handling
>>>>>>>>>>>> Winnipeg.
>>>>>>>>>>>>
>>>>>>>>>>>> On Tue, Aug 8, 2023 at 12:57 PM Ali Malik <ali.malik@thekey.com>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Ok this is a concern then,
>>>>>>>>>>>>>
>>>>>>>>>>>>> We should look at suspending care if the client does not
>>>>>>>>>>>>> provide payment info for their portion.
>>>>>>>>>>>>>
>>>>>>>>>>>>> @Timothy Thomas <tt@thekey.com> @Cheryl Cartwright
>>>>>>>>>>>>> <ccartwright@thekey.com> How should we proceed?
>>>>>>>>>>>>>
>>>>>>>>>>>>> @Michelle Hudgins <michelle.hudgins@thekey.com> When you call
>>>>>>>>>>>>> MPI, please provide us an update here.
>>>>>>>>>>>>>
>>>>>>>>>>>>> thank you,
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Tue, Aug 8, 2023 at 12:54 PM Brian Boxall <
>>>>>>>>>>>>> bboxall@thekey.com> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> We have scheduled hours in excess of the MPI budget
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Tue, Aug 8, 2023 at 11:41 AM Ali Malik <
>>>>>>>>>>>>>> ali.malik@thekey.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hey Brian,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> I believe this client is MPI.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @Michelle Hudgins <michelle.hudgins@thekey.com> We need to
>>>>>>>>>>>>>>> contact MPI asap and see where they are at with payments and how much they
>>>>>>>>>>>>>>> are going to pay.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> thank you,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Tue, Aug 8, 2023 at 12:32 PM Brian Boxall <
>>>>>>>>>>>>>>> bboxall@thekey.com> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> The client has been ignoring requests for PAD.She viewed
>>>>>>>>>>>>>>>> them electronically but denies she received them.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> I have documented 3 attempts to reach out , 3 weeks in a
>>>>>>>>>>>>>>>> row.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Tue, Aug 8, 2023 at 10:46 AM Sumira Suthesan <
>>>>>>>>>>>>>>>> sumira.suthesan@thekey.com> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hi Brian,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> The amount is $11,199.57.
>>>>>>>>>>>>>>>>> Please see attached invoices.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>>>>> Sumira
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Mon, Aug 7, 2023 at 8:16 AM Brian Boxall <
>>>>>>>>>>>>>>>>> bboxall@thekey.com> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Could you let me know if they are in arrears?
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> And if so, by how much?
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Thank you!
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Brian Boxall
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Client Success Manager
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Direct 431 887 1785
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Office 204 489 6000
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> TheKey.ca <https://thekey.ca/>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> [image: TheKey]
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>> Brian Boxall
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Client Success Manager
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Direct 431 887 1785
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Office 204 489 6000
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> TheKey.ca <https://thekey.ca/>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> [image: TheKey]
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>> *Ali Malik*
>>>>>>>>>>>>>>> Manager - Financial Operations
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> --
>>>>>>>>>>>>>> Brian Boxall
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Client Success Manager
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Direct 431 887 1785
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Office 204 489 6000
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> TheKey.ca <https://thekey.ca/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> [image: TheKey]
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> --
>>>>>>>>>>>>> *Ali Malik*
>>>>>>>>>>>>> Manager - Financial Operations
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>> Tim Thomas
>>>>>>>>>>> Head of Canada Division
>>>>>>>>>>> *Please note my email has changed:*
>>>>>>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>>>>>>> (514) 591-9387
>>>>>>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> Brian Boxall
>>>>>>>>>>
>>>>>>>>>> Client Success Manager
>>>>>>>>>>
>>>>>>>>>> Direct 431 887 1785
>>>>>>>>>>
>>>>>>>>>> Office 204 489 6000
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> TheKey.ca <https://thekey.ca/>
>>>>>>>>>>
>>>>>>>>>> [image: TheKey]
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> *Ali Malik*
>>>>>>>>> Manager - Financial Operations
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> Brian Boxall
>>>>>>>>
>>>>>>>> Client Success Manager
>>>>>>>>
>>>>>>>> Direct 431 887 1785
>>>>>>>>
>>>>>>>> Office 204 489 6000
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> TheKey.ca <https://thekey.ca/>
>>>>>>>>
>>>>>>>> [image: TheKey]
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> *Ali Malik*
>>>>>>> Manager - Financial Operations
>>>>>>>
>>>>>>>
>>>>
>>>> --
>>>> Tim Thomas
>>>> Head of Canada Division
>>>> *Please note my email has changed:*
>>>> tt@TheKey.com <tt@thekey.com>
>>>> (514) 591-9387
>>>> TheKey.ca <https://www.thekey.ca/>
>>>> [image: TheKey] <https://www.thekey.com/>
>>>>
>>>
>>
>> --
>> Tim Thomas
>> Head of Canada Division
>> *Please note my email has changed:*
>> tt@TheKey.com <tt@thekey.com>
>> (514) 591-9387
>> TheKey.ca <https://www.thekey.ca/>
>> [image: TheKey] <https://www.thekey.com/>
>>
>
>
> --
> *Ali Malik*
> Manager - Financial Operations
>
>