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Re: Shifts not in app

From
Grace Campoll <app-support@homecareassistance.com>
To
knester@thekey.com
CC
tt@thekey.com
Date
Wed, 09 Nov 2022 17
Folder
INBOX
Hi Kathryn,      Thanks for the screenshot. We checked the app using Sherry's profile and we are able to see the shifts. It sounds like she may need to try signing out and back in. To make sure any background updates for the app have come through, she will also want to "kill" the app and reopen it before signing in again.     ​   We can reach out to walk her through this!       Thanks,        Grace  Caregiver Connect Support

                            On
                            Wed, 9 Nov at 12:17 PM
                            ,  KathrynNester <knester@homecareassistance.com>  wrote:
                             Good Afternoon,
  Sherry Babcock's shifts are not showing in the app (these are part of her regular schedule, not recently added in)

 She is scheduled today and tomorrow 11am-5pm. The app is showing that she is not scheduled today or the rest of the week.

 Please see attached screenshot from her app

 thank you,
 Kathryn

   --

Kathryn Nester Caregiver Ambassador Home Care Assistance Office: 416-488-8777

 Toronto, ON (EST) torontohomecareassistance.ca

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