Re: New Live in Case

Hi Team,
We have one hourly caregiver in Waterloo
Her name is Anita she has done live in before and she was originally hired
for live in but as that client didn’t converted she decided to start hourly
with us until we find live in case for her.
Thank you

On Fri, Sep 30, 2022 at 11:08 AM Taylor Cleland <tcleland@thekey.com> wrote:

> no start date was provided or discussed. I am just providing the update/
> information so we can start recruiting for this case. We can definitely
> discuss starting with hourly if the family would like to start sooner than
> later but they do have the understanding that Live in takes longer to
> assign. If we can start recruiting a live in care team that would be great.
>
>
> *Taylor Cleland* | Client Solution Manager
>
> *Home Care Assistance *
> 70 Richmond St. E | Toronto, ON M5C 1N8
> <https://www.google.com/maps/search/70+Richmond+St.+E+%7C+Toronto,+ON+M5C+1N8?entry=gmail&source=g>
> Phone: 416- 488- 8777 ext. 4
> tcleland@homecareassistance.com
> www.torontohomecareassistance.ca
>
>
>
> On Fri, Sep 30, 2022 at 11:04 AM Allison Brennan <
> allison.brennan@homecareassistance.com> wrote:
>
>> Hi Angie,
>> This is a Toronto Client.
>> They know we cant give them Live in starting next week im going to push
>> for hourly until we can get a live in caregiver assigned.
>> The client is aware that we have to hire out for live in and i will get
>> more details at 1,
>>
>> I will fill everyone in after the assessmentn
>> *Allison Brennan*
>> *Care Manager*
>> *Home Care Assistance - **Serving Oakville, Mississauga, Burlington,
>> Waterloo & Wellington region*
>> 375 University Ave E, Waterloo, ON, N2K3M7
>> <https://www.google.com/search?q=375+University+Ave+E+Waterloo%2C+ON+N2K+3M7&rlz=1C1CHBF_enCA974CA974&oq=375&aqs=chrome.0.69i59l2j69i57j69i59.2545j0j7&sourceid=chrome&ie=UTF-8>
>>  *Tel: 519-954-2111 Ext: 1410003*
>> 2525 Old Bronte Rd, Suite 212, Oakville, ON,
>> <https://www.google.com/search?q=2525+Old+Bronte+Rd%2C+Suite+212%2C+Oakville%2C+ON%2C+L6M+4J2&rlz=1C1CHBF_enCA974CA974&ei=WFhMYrSaHuGT9PwPrM6AmAc&ved=0ahUKEwi0prH4lv32AhXhCZ0JHSwnAHMQ4dUDCA4&uact=5&oq=2525+Old+Bronte+Rd%2C+Suite+212%2C+Oakville%2C+ON%2C+L6M+4J2&gs_lcp=Cgdnd3Mtd2l6EAM6DggAEI8BEOoCEIwDEOUCOhEILhCPARDUAhDqAhCMAxDlAkoECEEYAEoECEYYAFCTCViTCWD4EGgBcAB4AIAB1AGIAdQBkgEDMi0xmAEAoAEBoAECsAEKwAEB&sclient=gws-wiz>L6M
>> 4J2
>> <https://www.google.com/search?q=2525+Old+Bronte+Rd%2C+Suite+212%2C+Oakville%2C+ON%2C+L6M+4J2&rlz=1C1CHBF_enCA974CA974&ei=WFhMYrSaHuGT9PwPrM6AmAc&ved=0ahUKEwi0prH4lv32AhXhCZ0JHSwnAHMQ4dUDCA4&uact=5&oq=2525+Old+Bronte+Rd%2C+Suite+212%2C+Oakville%2C+ON%2C+L6M+4J2&gs_lcp=Cgdnd3Mtd2l6EAM6DggAEI8BEOoCEIwDEOUCOhEILhCPARDUAhDqAhCMAxDlAkoECEEYAEoECEYYAFCTCViTCWD4EGgBcAB4AIAB1AGIAdQBkgEDMi0xmAEAoAEBoAECsAEKwAEB&sclient=gws-wiz>
>>  *Tel: 905-337-1200*
>>
>>
>> *Champions of Aging Well*
>>
>> *www.**H**o <http://homecareassistancewaterloo.ca/>*
>>
>> *me <http://homecareassistancewaterloo.ca/>Care
>> <http://homecareassistancewaterloo.ca/>Assistance
>> <http://homecareassistancewaterloo.ca/>Waterloo
>> <http://homecareassistancewaterloo.ca/>.ca
>> <http://homecareassistancewaterloo.ca/>www.HomeCareAssistanceGuelph.ca*
>> *www.HomeCareAssistanceOakville.ca**www.HomeCareAssistanceMississauga.ca*
>>
>> Visit our Website <http://www.homecareassistancewaterloo.ca/>
>> Balanced Care Method <http://balancedcaremethod.com/>
>> Cognitive Therapeutics <http://cognitivetherapeutics.com/>
>> Read our Reviews <http://homecareassistance.com/reviews/>
>>
>>
>> On Fri, Sep 30, 2022 at 10:55 AM Angie Kunnath <akunnath@thekey.com>
>> wrote:
>>
>>> Hi Taylor,
>>>
>>> We will not be able to start Live-in care on Monday. If there is a sense
>>> of urgency, we can push for hourly care for the interim. Realistically, you
>>> are looking at starting Live-in care the following week after thanksgiving,
>>> October 11th.
>>>
>>> Regards,
>>>
>>> Angie Kunnath
>>>
>>> *Home Care Assistance - **Serving Oakville, Mississauga, Burlington,
>>> Waterloo & Wellington region*
>>>
>>> 375 University Ave E, Waterloo, ON, N2K3M7
>>> <https://www.google.com/maps/search/375+University+Ave+E,+Waterloo,+ON,+N2K3M7?entry=gmail&source=g>
>>> Tel: 519-954-2111
>>> 2525 Old Bronte Rd, Suite 212, Oakville, ON,
>>> <https://www.google.com/maps/search/2525+Old+Bronte+Rd,+Suite+212,+Oakville,+ON,%C2%A0+L6M+4J2?entry=gmail&source=g>L6M
>>> 4J2
>>> <https://www.google.com/maps/search/2525+Old+Bronte+Rd,+Suite+212,+Oakville,+ON,%C2%A0+L6M+4J2?entry=gmail&source=g>
>>> Tel: 905-337-1200
>>>
>>>
>>>
>>> *Champions of Aging Well*
>>>
>>> *www.**H**o <http://homecareassistancewaterloo.ca/>*
>>>
>>> *me <http://homecareassistancewaterloo.ca/>Care
>>> <http://homecareassistancewaterloo.ca/>Assistance
>>> <http://homecareassistancewaterloo.ca/>Waterloo
>>> <http://homecareassistancewaterloo.ca/>.ca
>>> <http://homecareassistancewaterloo.ca/>www.HomeCareAssistanceGuelph.ca*
>>> *www.HomeCareAssistanceOakville.ca*
>>> *www.HomeCareAssistanceMississauga.ca*
>>>
>>>
>>> Visit our Website <http://www.homecareassistancewaterloo.ca>
>>> Read our Mission <http://homecareassistance.com/about/our-mission/>
>>> Balanced Care Method <http://balancedcaremethod.com/>
>>> Hospital to Home Care <http://hospitaltohomecare.com/>
>>> Review our Book Series
>>> <http://homecareassistance.com/healthy-longevity-book-series/>
>>> Cognitive Therapeutics <http://cognitivetherapeutics.com/>
>>> Our Recent Press <http://bit.ly/qOk2aS>
>>> Connect on LinkedIn <http://linkd.in/nRxfEv>
>>> Read our Reviews <http://homecareassistance.com/reviews/>
>>> Watch our Videos <http://youtube.com/homecareinfo>
>>> Subscribe to our Blog <http://blog.homecareassistance.com/>
>>>
>>>
>>> On Fri, Sep 30, 2022 at 10:47 AM Taylor Cleland <tcleland@thekey.com>
>>> wrote:
>>>
>>>> An update on the new Live in Case, client name is Murray Galloway.
>>>> Allison has an assessment today at 1:00 pm and all client documents are
>>>> back.
>>>>
>>>> I did not provide them with a predicted start date, I informed them
>>>> that historically Live in takes longer to assign and at minimum we would
>>>> need next week to assign/ find the best fit for Murray. If we can be kept
>>>> updated though on an eta on assigning
>>>>
>>>> Schedule: Monday to Sunday Live in
>>>> Location: 1 Claredon Avenue. Toronto, ON. M4V 1H8
>>>> Care details: Male client with mobility decline/ frail. Will need
>>>> ambulatory/ transfer support, assistance with personal care, meal
>>>> preparation, light housekeeping, range of motion exercise, etc
>>>>
>>>>
>>>> *Taylor Cleland* | Client Solution Manager
>>>>
>>>> *Home Care Assistance *
>>>> 70 Richmond St. E | Toronto, ON M5C 1N8
>>>> <https://www.google.com/maps/search/70+Richmond+St.+E+%7C+Toronto,+ON+M5C+1N8?entry=gmail&source=g>
>>>> Phone: 416- 488- 8777 ext. 4
>>>> tcleland@homecareassistance.com
>>>> www.torontohomecareassistance.ca
>>>>
>>>>
>>>>
>>>> On Thu, Sep 29, 2022 at 1:26 PM Timothy Thomas <tt@thekey.com> wrote:
>>>>
>>>>> Let's book a 30min meeting with Joey, Angie and Chuck and myself
>>>>> please.
>>>>>
>>>>> On Thu, Sep 29, 2022 at 1:00 PM Joey Taylor <
>>>>> joey.taylor@homecareassistance.com> wrote:
>>>>>
>>>>>> Perfect!!
>>>>>> It would be very area specific!! In Montreal, we would need about a
>>>>>> week.
>>>>>> 2-4 weeks seems like a very long waiting period for a client,
>>>>>> ideally, I think for Montreal and Toronto it should be a 1-week deadline.
>>>>>> We can discuss this in more detail on the pipeline (or at another
>>>>>> meeting?).
>>>>>>
>>>>>> On Thu, Sep 29, 2022 at 12:56 PM Timothy Thomas <tt@thekey.com>
>>>>>> wrote:
>>>>>>
>>>>>>> Fair point Angie.
>>>>>>>
>>>>>>> Joey, let's review and create a service level agreement
>>>>>>> (expectation) for starting a live-in case.
>>>>>>>
>>>>>>> On Thu, Sep 29, 2022 at 12:45 PM Angie Kunnath <akunnath@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Thanks for the heads up Taylor. We'll try to fulfil them as quickly
>>>>>>>> as we can.
>>>>>>>>
>>>>>>>> @Joey @Tim: We'll need to develop a strategy to manage client
>>>>>>>> expectations for Live-in cases. In the past, we would ask for a 2-4 week
>>>>>>>> timeline after the contract is signed to staff the case. If there is a
>>>>>>>> sense of urgency, we sign the client up for hourly and live-in care and
>>>>>>>> start services with hourly caregivers.
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>>
>>>>>>>> Angie Kunnath
>>>>>>>>
>>>>>>>> *Home Care Assistance - **Serving Oakville, Mississauga,
>>>>>>>> Burlington, Waterloo & Wellington region*
>>>>>>>>
>>>>>>>> 375 University Ave E, Waterloo, ON, N2K3M7
>>>>>>>> <https://www.google.com/maps/search/375+University+Ave+E,+Waterloo,+ON,+N2K3M7?entry=gmail&source=g>
>>>>>>>> Tel: 519-954-2111
>>>>>>>> 2525 Old Bronte Rd, Suite 212, Oakville, ON,
>>>>>>>> <https://www.google.com/maps/search/2525+Old+Bronte+Rd,+Suite+212,+Oakville,+ON,%C2%A0+L6M+4J2?entry=gmail&source=g>L6M
>>>>>>>> 4J2
>>>>>>>> <https://www.google.com/maps/search/2525+Old+Bronte+Rd,+Suite+212,+Oakville,+ON,%C2%A0+L6M+4J2?entry=gmail&source=g>
>>>>>>>> Tel: 905-337-1200
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Champions of Aging Well*
>>>>>>>>
>>>>>>>> *www.**H**o <http://homecareassistancewaterloo.ca/>*
>>>>>>>>
>>>>>>>> *me <http://homecareassistancewaterloo.ca/>Care
>>>>>>>> <http://homecareassistancewaterloo.ca/>Assistance
>>>>>>>> <http://homecareassistancewaterloo.ca/>Waterloo
>>>>>>>> <http://homecareassistancewaterloo.ca/>.ca
>>>>>>>> <http://homecareassistancewaterloo.ca/>www.HomeCareAssistanceGuelph.ca*
>>>>>>>> *www.HomeCareAssistanceOakville.ca*
>>>>>>>> *www.HomeCareAssistanceMississauga.ca*
>>>>>>>>
>>>>>>>>
>>>>>>>> Visit our Website <http://www.homecareassistancewaterloo.ca>
>>>>>>>> Read our Mission <http://homecareassistance.com/about/our-mission/>
>>>>>>>> Balanced Care Method <http://balancedcaremethod.com/>
>>>>>>>> Hospital to Home Care <http://hospitaltohomecare.com/>
>>>>>>>> Review our Book Series
>>>>>>>> <http://homecareassistance.com/healthy-longevity-book-series/>
>>>>>>>> Cognitive Therapeutics <http://cognitivetherapeutics.com/>
>>>>>>>> Our Recent Press <http://bit.ly/qOk2aS>
>>>>>>>> Connect on LinkedIn <http://linkd.in/nRxfEv>
>>>>>>>> Read our Reviews <http://homecareassistance.com/reviews/>
>>>>>>>> Watch our Videos <http://youtube.com/homecareinfo>
>>>>>>>> Subscribe to our Blog <http://blog.homecareassistance.com/>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Sep 29, 2022 at 12:16 PM Taylor Cleland <
>>>>>>>> tcleland@thekey.com> wrote:
>>>>>>>>
>>>>>>>>> Good Afternoon Everyone,
>>>>>>>>>
>>>>>>>>> We have a new case looking to start. Monday to Sunday Live in,
>>>>>>>>> located at St. Clair Avenue West and Avenue Road.
>>>>>>>>>
>>>>>>>>> Care is for a male client. I will have more details on care needs
>>>>>>>>> and medical conditions later today but I understand Live in can be
>>>>>>>>> difficult to recruit for so wanted to give you as much notice as possible
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thank you,
>>>>>>>>>
>>>>>>>>> *Taylor Cleland* | Client Solution Manager
>>>>>>>>>
>>>>>>>>> *Home Care Assistance *
>>>>>>>>> 70 Richmond St. E | Toronto, ON M5C 1N8
>>>>>>>>> <https://www.google.com/maps/search/70+Richmond+St.+E+%7C+Toronto,+ON+M5C+1N8?entry=gmail&source=g>
>>>>>>>>> Phone: 416- 488- 8777 ext. 4
>>>>>>>>> tcleland@homecareassistance.com
>>>>>>>>> www.torontohomecareassistance.ca
>>>>>>>>>
>>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Tim Thomas
>>>>>>> Head of Canada Division
>>>>>>> *Please note my email has changed:*
>>>>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>>>>> (514) 591-9387
>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> *Joey Taylor*
>>>>>> *Regional Care Solutions Manager/Directeur régional des solutions de
>>>>>> soins*
>>>>>> Home Care Assistance/Soins à domicile
>>>>>> Office: 514-907-5065
>>>>>> Fax: 514-221-4265
>>>>>> 4464 Ste Catherine West
>>>>>> <https://www.google.com/maps/search/4464+Ste+Catherine+West+Westmount,+QC,+H3Z1R7?entry=gmail&source=g>
>>>>>> Westmount, QC, H3Z1R7
>>>>>> <https://www.google.com/maps/search/4464+Ste+Catherine+West+Westmount,+QC,+H3Z1R7?entry=gmail&source=g>
>>>>>> HomeCareAssistanceMontreal.ca <http://homecareassistancemontreal.ca/>
>>>>>>
>>>>>> Read Our Testimonials
>>>>>> <https://www.homecareassistancemontreal.ca/reviews.html>
>>>>>> We Are Hiring!
>>>>>> <https://www.homecareassistancemontreal.ca/careers.html>
>>>>>>
>>>>>>
>>>>>> Champions of Longevity
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Tim Thomas
>>>>> Head of Canada Division
>>>>> *Please note my email has changed:*
>>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>>> (514) 591-9387
>>>>> TheKey.com <https://www.thekey.com/>
>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>
>>>> --
Meera Ladani
Recruitment Coordinator
Home Care Assistance - Serving Oakville, Mississauga, Burlington, Waterloo
& Wellington region
375 University Ave E, Waterloo, ON, N2K3M7 Tel: 519-954-2111
2525 Old Bronte Rd, Suite 212, Oakville, ON, L6M 4J2Tel: 905-337-1200


Champions of Aging Well
www.HomeCareAssistanceWaterloo.ca www.HomeCareAssistanceGuelph.ca
www.HomeCareAssistanceOakville.ca www.HomeCareAssistanceMississauga.ca

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