Hi Poulami, Thank you for this information. I'm not sure if you are familiar with the TheKey app. It is the app which we created for the client's family so they can view all of the information the caregivers are sending via the Caregiver Connect app which they use to clock in/ out, write shift notes. Once the family members signed in to their TheKey app account, they will have the ability to view all of the caregiver's shift information including these care notes. You won't also have to send these info manually to them since they will always have access to it via their mobile phones. You can get more information about TheKey app here: https://thekey.workplace.com/groups/483919443807171 If you need assistance to set up their account or you have other questions about the app, you can email the TheKey app support team at: thekeyapp@thekey.com Thanks, Caregiver Connect Team On Thu, 16 May at 2:14 PM , Poulami Shah <poulami.shah@homecareassistance.com> wrote: Hi Grace, Thanks for getting back to us. I can view the full notes in the analytics portal, but it takes at least 2 -3 weeks for Analytics to load them.. Our client's family wants to view it right away after each shift, so we have to reach out to the careteam on a regular basis to get the notes and then send it to the family. More effective way would have been if the characters were not restricted to 1000. Thanks for your assistance. Best regards Pauli Shah Client Success Manager Direct: 289-412-1441 Office: 905-337-1200 TheKey.ca On Thu, May 16, 2024 at 1:05 PM Grace Campoll <app-support@homecareassistance.com> wrote: Hi Timothy, Thanks for contacting the app support team. This is actually a ClearCare API limitation. The app allows for 5000 characters in the notes section, but the API can only display 1000. You can find the full notes in the Analytics Portal, however. Here's the full note from the shift that ended April 6, for example: Please let us know if you have additional questions. Thanks, Grace Caregiver Connect Support On Thu, 16 May at 12:26 PM , Timothy Thomas <tt@thekey.com> wrote: Is there any way to increase the character limit within thekey caregiver app so that caregivers can write more that 1000 characters in their shift notes? ---------- Forwarded message --------- From: Poulami Shah <poulami.shah@thekey.com> Date: Thu, May 16, 2024 at 11:48 AM Subject: Care logs- Fred Von Heyking and Lois Chambers To: Timothy Thomas <tt@thekey.com> Cc: Timon Page <timon.page@thekey.com> Hi Tim, Please find the carelogs attached for Fred and Lois, you will see that some of the notes are cut off, I think the word count for Clear Care is 1000, if we could increase it to 2000, that would be great. I have highlighted the characters for your reference. Best regards Pauli Shah Client Success Manager Direct: 289-412-1441 Office: 905-337-1200 TheKey.ca -- Tim Thomas Head of Canada Division Please note my email has changed: tt@TheKey.com (514) 591-9387 TheKey.ca Attachment(s) that exceed the 20 MB limit have been dropped. Please reach out to the sender.