No, not good at all.
Sorry it's taken this long to realize. I've had calls come in and been able
to call out. But have been confused by some calls not being returned.
I've spoken with Matt, this is frustrating and likely impacted some
business but to move forward I will re-print collateral and business cards
asap. Will do my best to retrace my steps.
On Tue, Nov 1, 2022 at 5:36 PM Timothy Thomas <tt@thekey.com> wrote:
> Not good.
>
> Let us know Matt.
>
> Thanks Isabelle.
>
> On Tue, Nov 1, 2022 at 3:49 PM Isabelle La <ila@thekey.com> wrote:
>
>> Hi All,
>>
>> I spoke to Beth earlier and it seems we figured out why calls aren't
>> coming to her and the short answer is the number she was given when she
>> started on her business card: 226-778-4726 and what she's been promoting
>> for business in order for people to contact her, is not a number we own in
>> 8x8 or that was issued to her via the cell phone. The 8x8 system shows her
>> number was always 226-771-9243, so the question is where did the original
>> number she was given came from because it doesn't seem to be an active
>> number we currently own or issued as a work-related number for her. Beth
>> doesn't seem to know but says business cards were already issued for her
>> when she first started that had these numbers. Matt - do you know where you
>> may have gotten that phone number from (226-778-4726)? Was it something
>> that was given to you from our IT Team or HR?
>>
>> On Tue, Nov 1, 2022 at 10:45 AM Elizabeth Sparrow <
>> beth.sparrow@thekey.com> wrote:
>>
>>> Hi Isabelle,
>>>
>>> I’m just leaving a meeting, I’ll be able to call in 10mins
>>>
>>> On Tue, Nov 1, 2022 at 1:06 PM Isabelle La <ila@thekey.com> wrote:
>>>
>>>> Hi All,
>>>>
>>>> Beth - I just tried calling you and have not been able to reach you in
>>>> order to assist with troubleshooting. Can you please call me at
>>>> 650-231-5733?
>>>>
>>>> On Tue, Nov 1, 2022 at 9:37 AM Elizabeth Sparrow <
>>>> beth.sparrow@thekey.com> wrote:
>>>>
>>>>> Hi Tim,
>>>>>
>>>>> Incoming calls from my 8x8 number are not ringing through to my cell
>>>>> phone. It just rings with no voicemail message for the caller. But
>>>>> internal 8x8 app calls will ring through to my cell.
>>>>>
>>>>> This is related to the issue you mentioned on slack?
>>>>>
>>>>> How can I address this issue?
>>>>>
>>>>> On Tue, Nov 1, 2022 at 10:38 AM Matt Vijayan <mvijayan@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Hi Matt, Isabelle,
>>>>>>
>>>>>> We have a Rogers Corporate Account. Will your team be reaching out to
>>>>>> Rogers regarding the issue with Beth's cell phone?
>>>>>>
>>>>>> Best regards,
>>>>>>
>>>>>> Matt
>>>>>>
>>>>>> Matt Vijayan, B.Sc., MBA, CCPE
>>>>>> Director of Sales, Canada
>>>>>> *Please note my email has changed:*
>>>>>> mvijayan@TheKey.com <Madhu.Vijayan@TheKey.com>
>>>>>>
>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>
>>>>>>
>>>>>> On Tue, Nov 1, 2022 at 10:36 AM Elizabeth Sparrow <
>>>>>> beth.sparrow@thekey.com> wrote:
>>>>>>
>>>>>>> Hi Matt,
>>>>>>>
>>>>>>> My Cell has been too quiet and I've been leaving messages for people
>>>>>>> to call me.
>>>>>>> I tested calling my cell this morning and it didn't ring through to
>>>>>>> my cell phone and it didn't go to voicemail.8X8 showed me available.
>>>>>>>
>>>>>>> Who should I troubleshoot this with? I have meetings until 3:30.
>>>>>>>
>>>>>>> Thanks
>>>>>>>
>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Beth Sparrow
>>>>>>> Home Care Liaison / Business Development
>>>>>>> *Please note my email has changed:*
>>>>>>> beth.sparrow@TheKey.com <Beth.Sparrow@TheKey.com>
>>>>>>> (437) 216-3067 Cell
>>>>>>> (519) 954-2111 Office with 24/7 coverage
>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>
>>>>>>> --
>>>>> Beth Sparrow
>>>>> Home Care Liaison / Business Development
>>>>> *Please note my email has changed:*
>>>>> beth.sparrow@TheKey.com <Beth.Sparrow@TheKey.com>
>>>>> (437) 216-3067 Cell
>>>>> (519) 954-2111 Office with 24/7 coverage
>>>>> TheKey.com <https://www.thekey.com/>
>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>
>>>>> --
>>> Beth Sparrow
>>> Home Care Liaison / Business Development
>>> *Please note my email has changed:*
>>> beth.sparrow@TheKey.com <Beth.Sparrow@TheKey.com>
>>> (437) 216-3067 Cell
>>> (519) 954-2111 Office with 24/7 coverage
>>> TheKey.com <https://www.thekey.com/>
>>> [image: TheKey] <https://www.thekey.com/>
>>>
>>> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <Tim.Thomas@TheKey.com>
> (514) 591-9387
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>
--
Beth Sparrow
Home Care Liaison / Business Development
*Please note my email has changed:*
beth.sparrow@TheKey.com <Beth.Sparrow@TheKey.com>
(437) 216-3067 Cell
(519) 954-2111 Office with 24/7 coverage
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://www.thekey.com/>